Mona Liza Sumaya

Helps business owners sustain and increase their revenue through my efficient management system.

Tools that I am familiar with are Citrix, Canva and Hotsuite.

Skills:

-Admin Tasks

-Problem Solving

-Creativity

Education History:

Bachelor of Arts major in Mass Communication, Cum Laude

Work Experience:

Content Specialist II, Thomson Reuters

Jul 2014 - Present

-Performs duties such as analysing, keying, converting, coding, copyreading, editing, merging, rendering, loading, or validation of data.

-Supports team publishing goals by meeting deadlines.

AT & T Billing Customer Service Representative, Convergys

-handles customer service calls ranging from billing and payments to plan changes and upgrades

-offers solutions and resolve issues, works to transition each call to a sales opportunity; works to meet daily and monthly sales goals

-has consultative approach to customers’ needs will deliver personalized recommendations of AT&T products and services

English Second Language Teacher, U Talk in Summit

-Prepare lesson plans in accordance with students' learning needs.

-Design and present educational material.

-Tailor lessons to accommodate differences in learning style and speed.

-Evaluate students' progress.

Associate Publishing Specialist, Thomson Reuters

-Works regularly on various systems, software, databases and applications to deliver quality products. Responsible for accuracy and completeness of work product, including competence in scheduling and administrative systems as well as computer file management.