MONA LISA
DELOS SANTOS
BUSINESS VIRTUAL ASSISTANT
PROFESSIONAL
SKILLS
Recruitment
Human Resource Management
Social media strategy
Marketing
Layout design
Graphic Artist
Photo editing
Phone Support
Live Chat Support
Email Support
Technical Support
Email/Calendar Management
Basic Video Editor
Cold Calling
Strong Command of English
APPS AND TOOLS
Google Apps: Docs, Sheets
Microsoft Office Software (Word, Excel,
Powerpoint)
Zendesk
Adobe Photoshop
Lightroom
Apple iMovie
Zoom
Skype
Slack
Canva
Indeed
Linkedin
Salesforce
Django
EDUCATION
BACHELOR OF SCIENCE IN
BUSINESS ADMINISTRATION
MAJOR IN HUMAN RESOURCE
MANAGEMENT
Central Colleges of the Philippines |
2009 - 2014
ABOUT
I am a dependable and highly motivated individual with more than 2 years of
experience as being Business Virtual Assistant and 6 years in the BPO
industry. Most of the roles are technical support, and some are customer
service. I have recruitment and human resource management experience and
skills as well. I have extensive administrative skills has a talent for graphic
design and simple video editing.
WORK EXPERIENCE
REAL ESTATE ADMINISTRATIVE STAFF
Pineapple | July 2021 - Present (Part-time)
Calendar Management for property maintenance, construction, and
repairs and property managers.
Sourcing and communicating with suppliers, mason, contractors,
landscapers, and other property management needs.
Invoicing tenants Collecting checks from tenants and following up for
an unpaid rental fee.
Creating memos and correspondence to staff and renters.
Reviewing rental application.
Reviewing proposals from suppliers and contractors.
Correct filing of documents, contracts to OneDrive
RECRUITMENT SPECIALIST | COLD CALLER
Pineapple | July 2021 - January 2
Identify potential candidates
Conduct screening interviews
Create job postings
Cold calling potential clients
Work from home setup
TECHNICAL SUPPORT ASSOCIATE
Diversify Offshoring Solutions | Apr 2020 - July 2021
Provide technical support to doctors and clients in Canada over the
phone, chat, and email
Work From Home Setup
CUSTOMER SERVICE ASSOCIATE
Eastvantage Solutions Inc. | Apr 2019 - March 2020
Explain the billing, providing customer service to customers over the
phone chat and email
Condonation with indebted customers
TECHNICAL SUPPORT REPRESENTATIVE
Telus International Philippines | January 2016 - August 2016
Voice support for AOL email users in Canada
TECHNICAL SUPPORT REPRESENTATIVE
ALORICA | April 2014 - December 2015
Providing technical support to doctors using Dental software in the US
via phone, chat, email and remote sessions.
EXECUTIVE SECRETARY
National Home Mortgage Finance Corporation. October 2008 - June 2011
Provide clerical and secretarial support to the Executive Vice President
