Molly Aguirre

 Aguirre, Molly Ellis E-mail:-Address: Blk. 17 Lot 9 Solana Country Homes Magliman, Bacolor Pampanga. Phone: - Career Objective: To share my knowledge and skills to achieve customer satisfaction with my utmost ability. Also to gain new techniques, skills and knowledge regarding customer service and apply it in a company where I can grow with and become more efficient and effective customer service representative. Profile Summary: Excelled in customer relationship management in Sutherland Global Services. Fluent in written and oral English Communication. Computer Literate and Adept in MS Office, MS Excel, MS Power Point, Etc. Has a great ability to make positive connections with clients, guests, vendors, co-employees. Has the ability to handle multiple responsibilities simultaneously. Excellent on Addressing Details. Ability to adapt on the critical situations, resourceful, flexible and can work under pressure. Knowledgeable in handling human resources in terms of training and motivating co-employees for better performance. Able to act without supervision, a person who can be trusted or depended upon to do things. Work Experience: International Youth Fellowship Assistant (Usherette) International Youth Fellowship Angeles City Pampanga, Philippines Customer Service Representative Sutherland Global Services Clark Freeport Zone, Angeles City, Pampanga, Philippines Date: April 2014 to April 2015 Career Highlights: Promoted to Mentor April 2015. Pioneer Batch on the first ever video call feature in the BPO Industry. Handled Customer’s concerns through video call. Troubleshoot amazon kindle fire devices for clients. Give the client a walkthrough or tutorial about their devices. Mentor Sutherland Global Services Clark Freeport Zone, Angeles City, Pampanga, Philippines Date: April 2015 to December 2015 Career Highlights: Promoted to Quality Analyst December 2015. Trained and Orient newly hired customer service representative for skills improvement. Prepared customer service representative (CSR) for production. Studied new features of amazon kindle fire and transferred the knowledge to the newly hired CSR and tenured CSR. Quality Analyst Sutherland Global Services Clark Freeport Zone, Angeles City, Pampanga, Philippines Date: December 2015 to April 2016 Career Highlights: Ensured the quality service of the customer service representatives. Corrected and Oriented customer service representatives for their improvement. Ensured that customer service representatives follow the rules of the business partner and the company policy. Online English Teacher (Part-time) Lemon Tree Date: September 2016 to November 2016 Career Highlights: Provide English lessons to Chinese Students. Gives comments and feedback to the Student regarding their progress in speaking English. General Virtual Assistant/ Telemarketing Cornerstone Business Solutions Date: November 10, 2016 to January 09, 2017 Career Highlights: Provide general customer service assistant to Australian Clients. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Educational Background: BUSINESS AND INFORMATION MANAGEMENT Asian Institute of E-Commerce (AIE) Angeles City, Pampanga, Philippines Undergraduate: S.Y 2014 to S.Y 2015 ANGELES CITY NATIONAL HIGH SCHOOL Angeles City, Pampanga. Philippines Graduation Date: March 2014 NABONG ELEMENTARY SCHOOL Nabong, Western Samar Graduation Date: March 2010 Personal Information: Character Reference: