Moises Francisco Padre

MOISÉS PADRE CAPE TOWN, SOUTH AFRICA - DETAILS Cape Town South Africa --Date / Place of birth 24/08/1993 Luanda Nationality Angolan LINKS LinkedIn SKILLS Generative AI Social Media Management Ability to Work in a Team Computer Skills Ability to Multitask Microsoft Office Suite Adobe Creative Suite Digital Photography Fast Learner Communication Skills LANGUAGES English Portuguese Afrikaans HOBBIES Computing Hiking Gaming Soccer & Basketball Photography Continuous Learning EMPLOYMENT HISTORY Customer Support Consultant at SupportYourApp December 2024 — February 2025 • Delivered exceptional customer support through chats, and emails, ensuring prompt issue resolution and a positive user experience. • Built and maintained strong, long-term relationships with customers, fostering trust and brand loyalty. • Consistently met and exceeded team KPIs, contributing to overall customer satisfaction and operational success. • Stayed up to date with the latest technology trends to provide accurate and relevant support. • Handled sensitive customer information securely, adhering to best practices and data protection policies. • Applied industry-leading customer service strategies to enhance user experience and engagement. • Maintained in-depth knowledge of company products and services to provide informed support. • Collaborated with cross-functional teams to troubleshoot and resolve technical issues efficiently. Social Media Manager at Claid AI June 2023 — October 2023 • Managed and monitored social media accounts to ensure a positive brand image and respond to customer inquiries. • Collaborated with the marketing team to ensure messages are consistent across all channels and to develop creative content. • Monitored key metrics and performance to identify trends and opportunities for improvement. • Researched and identified potential opportunities for partnerships and collaborations. • Stay up to date on social media content trends and leverage trends for content creation. Community Marketing Specialist at Claid AI April 2023 — May 2023 • Responsible for Claid’s overall community’s presence and activity. • Develop a cohesive community strategy in alignment with brand values and vision. • Craft captivating and shareable content for platforms such as Reddit to amplify brand messaging. • Daily monitoring of comments, private messages, and mentions for consistent engagement. • Employ organic growth tactics to boost followers, likes, and interactions. • Monitor and report on feedback and online comments and reviews. Social Media Strategy & Marketing Lead Developer Manager at Gulfstream Strategic Placements January 2022 — December 2022 • Be able to commit a lot of time and effort each week for brainstorming sessions over MS Teams the initial set up and then eventually just 1 hour/week. • Help define and build Personas for our target marketing. • Develop content marketing strategy. • Develop sales funnels. • Build a blog, video, social, and online sponsored content. • Improve the look/feel/messaging/visual areas of website, videos, blog, Linkedin, Facebook, Instagram, Twitter. • Build influencer content for social media and other channels. • Identify areas where our target personas currently are online, build a strategy to be an active member in those areas, and then eventually an influencer, and make them aware of our social channels over time. • Ensure our blog and social, company, and personal channels share and respond to content effectively. • Create/track weekly metrics and develop strategies to improve our effectiveness. Lead Generation Sales Representative at T2 Flex August 2021 — October 2021 • Assisted customers with Medicare enrollment through outbound sales calls for a USA-based lead generation project. • Qualified eligible prospects, verified their information, and guided them through the insurance enrollment process. • Provided tailored telecommunication solutions and recommendations via phone to ensure customer satisfaction. • Followed structured communication guidelines and scripts to address customer needs effectively. • Overcame objections, provided additional information, and closed sales to meet performance targets. • Maintained a positive and professional demeanor to enhance the company’s image and public perception. • Managed outbound and inbound calls efficiently while maintaining accurate call records. • Demonstrated strong selling skills, fluency in English, and a warm, patient approach to customer interactions. • Worked in a fully remote setup, requiring the ability to stay focused and engaged while using a computer and headset for extended periods. Social Media Specialist at Freelancer 2017 — 2021 • Responsible for creating content for social media platforms that complies with the company's brand standards. • Responsible for monitoring platforms, websites, and providing regular engagement and analytic reports. • Participating in the development of the brand's social media presence strategy. • Developing content and conversation calendars. • Authoring content. • Creating and editing photos and graphics. • Selecting and purchasing stock video and photos. • Posting and tracking content on multiple social media channels. • Responding to and engaging with users. • Compiling and reviewing analytics to demonstrate program success and to identify program improvements. • Using social media tools and apps, including native social networks, and 3rd party. • Discover the new ways for businesses to engage with existing customers and attract new ones by evaluating the current marketing strategy. Customer Service Representative at PE Market 2015 — 2020 • • • • • • • • Assisting customers in locating desired shop items. Addressing and resolving customers complaints in a professional manner. Processing customer payments using the shop's Point of Sale (POS) system. Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed. Review customer accounts and make changes, if necessary. Handle returns or complaints. Record details of customer contacts and actions taken. Refer customers to supervisors or more experienced employees. Human Resources Intern at CA Global Headhunters June 2016 — August 2016 • • • • Assisting the HR team with all HR administration. Administration and coordination of all staff files. Assisting with recruitment. Co-ordination of the recruitment process such as screening of applications, selection, assessment and placement. • Support the recruitment and selection process at head office and country programme level. EDUCATION Bachelor of Technology: Management, Cape Peninsula University of Technology: CPUT, Cape Town February 2017 — December 2017 National Diploma: Management, Cape Peninsula University of Technology: CPUT, Cape Town February 2013 — December 2016 National Senior Certificate, Hoërskool Parow High School, Cape Town January 2008 — December 2012 EXTRA-CURRICULAR ACTIVITIES Service Learning at Balula Home Based Care & Craft Centre, Cape Town July 2015 — September 2015 • Participate in the course evaluation process. • Participate in group discussions regarding the service-learning experience. • Fulfilling the duties agreed upon in our commitment form and with our site supervisors. • Find placement and arrange hours with the service site by the deadline established in class. • Coach, support, guide and hold accountable the Fisantekraal community to participate in community service and service learning. Outpost Leader at Royal Rangers, Cape Town 2005 — 2012 • Leadership Merits: Providing instructions on leadership and teamwork skills, with application projects to be completed by your group. • Skill Merit Activity Guides: Material for teaching and learning content on a specific subject(s) such as archery, backpacking, auto mechanics, model rockery, or basketball. • Bible Lessons: Bible lessons serve as the core of the Royal Rangers discipleship process and serve as the focal point of the weekly Royal Rangers meeting(s). • A variety of other resources such as award artwork, record keeping materials, supplies checklists, and additional devotions. REFERENCES References available upon request