Moises David Espinoza De La Rocha

Moises Espinoza-- Granada, Nicaragua Experience Scheduling Specialist Oclinicals • Granada 01/2023 - 01/2024 Assisted patient access specialist in resolving all scheduling issues efficiently. Perform routine administrative functions such as scheduling appointments, and making call backs to clients to remind them of upcoming appointments. Maintained records of cancellations and re-scheduled all appointments. Obtain and log insurance information Operate telephone switchboard to answer, screen, and forward calls, provide information, take messages, and scheduling appointments. Customer Service Representative SITEL • Managua 04/2022 - 12/2022 • Provided primary customer support to internal and external customers. • Updated account information to maintain customer records. • Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Customer Service Representative Ibex Global • Managua 03/2021 - 04/2022 • Responded to customers' requests, offering excellent support and tailored recommendations to address needs. • Delivered prompt service to prioritize customer needs. • Provided customers with quality assistance through phone calls, emails, and internet chats. Customer Service Representative Concentrix • Managua 11/2019 - 02/2021 • Clarified customer issues and determined root cause of problems to resolve products or service complaints. • Maintained up to date knowledge of product and service changes. • Diagnosed and resolved technical issues guiding user through a step by step solution. Skills Multitasking and prioritization, Communication skills, Records Management, Scheduling, Administrative Support, Customer Service, Google Suite, Documentation Review Education High school diploma Colegio San Pablo Apostol Granada 11/2016