Mohsin Ali Raza

MOHSIN ALI RAZA Fazaia Colony Islamabad Expressway, Rawalpindi Mobile:- E-mail:-Personal Profile A diligent and organised person who is a passionate, supportive and an enthusiastic team player committed towards organisational growth. A capable person who possess excellent communication and time management skills to work under pressure for achieving desired targets and corporate goals in time. Work Experience April 2020 till June 2020 – Customer Service Advisor (Remote) at ALAR Limited for Public Health England’s Government National Shielding Helpline for COVID-19 • • • • • • • Contacting vulnerable individuals across the UK to ensure they are supported throughout this time of pandemic Providing information and advice for all COVID-19 enquiries received via telephone and taking ownership to ensure resolution Following call handling guidelines while confirming the personal details of the vulnerable and identifying their needs to update the data on UK Government’s portal Providing friendly, supportive, and helpful service using appropriate questioning styles to assess callers’ needs and taking further actions as per guidelines Attending online meetings on weekly basis to discuss the progress and future milestones Adhere to strict data protection and storage guidelines in line with (UK data protection act 2018 (GDPR) and Personally Identifiable Information (PII) Dialling emergency services helpline where and when required to make people’s safety and wellbeing sure Achievements • • • Maintained 97% satisfaction rate throughout the contract period Trained a team of newly hired CSAs who received positive feedback by QA Department Engaged emergency services to rescue an old man who was going to take extreme steps due to his circumstances December 2015 till May 2018 – Operations Manager at Forsec Facilities Services Ltd, London • • • • Recruiting, training, and supervising facilities staff including security officers, safety stewards and cleaning staff Conducting meetings with The Director to determine future operational needs of our clients Working with large number of staff from different ethnic backgrounds and age groups Liaising with clients to discuss security related issues and implement solutions • • • • Creating and maintaining monthly rosters and work schedules and making sure that the shift roster is updated on regular basis Covering sites on short notices by maintaining security database Planning for sports events, music events and other festivals in advance for the upcoming year and allocating security staff as per client’s requirement Site visits to ensure smooth running of operations including health and safety checks of our staff Achievements • • • Managed over 20 events a year, including complex public events with more than 20,000 attendees Physically met new contractors to work with them and increased company revenue by 25% over the period of 24 months Introduced ideas to hire new staff for short notice requirements by the clients June 2014 till November 2015 – Recruitment Manager at Star Lite Jobs, London • • • • • • • Placing job adverts on different job boards including CV Library and Indeed to register candidates for upcoming job roles Obtaining and updating candidate information and interviewing them to screen candidates according to job requirements Updating database of candidates according to their availability Developing and maintaining relationships with clients Reviewing and assessing candidates’ suitability for the required posts Meeting clients on regular basis to get feedback to improve our services Regular staff meeting to make sure company goals are being met Achievements • • • Successfully managed to get new clients on board in public and private sectors Collaborated with job centre to help unemployed youth for new contracts Achieved monthly revenue targets by 110% December 2012 to May 2014 – Client Relationship Executive at Telebridge Communications, London • • • • • • • • Planning all future milestones and forecasting revenues for the key accounts according to their progress Providing an exceptional client experience by simplifying processes to quickly resolve issues and providing solutions Liaising with overseas colleagues regarding new claims Making calls to the clients to verify details and to explain the claim procedure Handling clients’ personal details according to data protection regulations Visiting clients in person for paperwork sign up and to deal with their inquiries Reviewing progress on all live claims on regular basis and making sure all claims have been closed successfully Dealing with claw backs Achievements • • • Lead the organisational change in switching from papers to electronic record keeping and processing Introduced different platforms apart from emails to increase connectivity means between overseas staff Successfully completed more than 100 claims and cases on time January 2012 to October 2012 – Academic Coordinator at Bell’s College Barking, Essex • • • • • • • • • Liaising with the college staff regarding students’ registration and inquiries Hiring new teachers and monitoring teaching activities of the programme Working with Director of Studies for scheduling new semester Covering the Director in their absence Coordinating with awarding bodies Assisting students in exam registration and general queries Giving presentations at orientations Co-ordinating and monitoring examination marking pertaining to the programme Maintaining and updating all data and information in files and CRM Achievements • • Contributed to get the college passed through regulatory authorities’ inspection Developed a standard criterion for quality student applications to avoid visa rejections Education • • • • • • MBA from Anglia Ruskin University in December 2015 University Postgraduate Certificate in Business Administration-Strategic Management and Leadership from Staffordshire University in July 2014 Postgraduate Diploma in Business Management and Administration from Bells College Barking Essex in August 2012 Bachelors from Bahauddin Zakariya University Multan Pakistan in July 2010 Intermediate (HSSC) from Board of Intermediate and Secondary Education Multan Pakistan in January 2008 Matric (SSC) from Board of Intermediate and Secondary Education Multan Pakistan in June 2004 Other trainings and certifications • • • • • • Cyber Scout Training by Cyber Security of Pakistan in August 2020 CPR Trained by British Heart Foundation in January 2017 PRINCE2 Practitioner Certified in Project Management in June 2016 PRINCE2 Foundation Certified in Project Management in August 2015 Emergency First Aid at Work trained in September 2011 Awarded for Best Performance from British International School Multan in March 2008 • • • • Awarded for Best Student of the year at Noukhaiz Schools System Multan in 2003 Winner of Quiz Competition organized by UNICEF in Multan Pakistan in November 1999 Police clearance certificate issued by NPCC from ACRO UK Enhanced DBS check clearance certificate from the UK Skills and Abilities • • • • 100% score in speaking, listening, and writing modules of PTE PEARSON English Language Test High level of competency in I.T. including Microsoft Office, Microsoft Dynamics and NetRoster Proficient in conversational and written English, Urdu and Punjabi Dynamic and adaptable to the environment to achieve higher standard of success Activities and Interests • Attending Gym for exercise • Going out with friends References – Available on Request