Mohommed Manash

IT Project Portfolio – Mohammed Manash Azure Cloud Migration for SMB Infrastructure Migrated on■premises workloads to Microsoft Azure for a small business environment. Planned and deployed Azure Virtual Machines, configured Azure networking, implemented identity management using Azure Active Directory, and optimized cost management. Key Highlights: • Deployed Azure Virtual Machines and storage services • Configured Virtual Networks, NSG rules, and secure connectivity • Integrated Azure AD for identity and access management • Reduced infrastructure maintenance overhead for the client Tools & Technologies: Microsoft Azure, Azure AD, Virtual Networks, Windows Server Microsoft 365 Deployment and Security Configuration Implemented Microsoft 365 services for a multi■department organization. Configured Exchange Online mailboxes, Teams collaboration, SharePoint document management, and security policies to protect company data. Key Highlights: • Created and migrated user mailboxes to Exchange Online • Configured Microsoft Teams collaboration environment • Implemented security policies and conditional access • Provided end■user training and documentation Tools & Technologies: Microsoft 365, Exchange Online, Teams, SharePoint, Intune Enterprise Network Security & VPN Implementation Designed and implemented secure network connectivity for remote teams. Configured firewall rules, site■to■site VPN tunnels, and secure remote access to ensure safe communication between multiple office locations. Key Highlights: • Configured firewall policies and network segmentation • Implemented VPN tunnels for remote connectivity • Improved network security monitoring • Reduced downtime and unauthorized access risks Tools & Technologies: Firewalls, VPN Tunnels, Network Security, TCP/IP Deployment of 180 IP Phones (IP■PBX Infrastructure) Implemented a full IP telephony solution for a corporate client. Installed and configured 180 IP phones, integrated them with an IP■PBX system, and ensured proper voice network configuration and testing. Key Highlights: • Configured and deployed 180 IP phones • Integrated devices with centralized IP■PBX system • Performed network QoS optimization for VoIP traffic • Provided testing, troubleshooting, and documentation Tools & Technologies: IP■PBX Systems, VoIP, Network Configuration, Cisco/Zebra Devices Technical Support & Customer Operations (SaaS Platform) Provided technical support for SaaS platforms by assisting customers through ticketing systems, live chat, and email. Resolved technical issues related to authentication, billing integrations, and platform usage. Key Highlights: • Handled high■volume support tickets with quick resolution • Investigated authentication and API issues • Collaborated with engineering teams for complex bugs • Maintained high customer satisfaction scores Tools & Technologies: Zendesk, Slack, Auth0, Chargebee, Vercel, PagerDuty, 1Password