Mohd Saaim Hameed

MOHD SAAIM HAMEED, BCA E-mail address:-Phone: - PROFILE Accurate and fast learning Data Entry Clerk and customer service executive, with skills in planning and organizing and the ability to complete tasks on deadline. Having 2 years of career experience in administrative office work. Extremely professional typist exceeding 9200 keystrokes per hour, with the strong desire to work hard and perform well. Currently looking for a company where I could successfully meet the challenges of a fast-past environment providing data entry and administrative support to a large department. PROFESSIONAL EXPERIENCE 03/2017 – 08/2019, Data Entry Operator, and customer service executive, Kapoor imports and exports, Noida, Up, India. Key Contributions: • • • • Efficiently researched and recorded policy information using various databases. Accomplished department and organization’s mission by completing results. Entered complex patient and specimen information in timely manner. Main Responsibilities: • • • • • • Performed general data entry using Microsoft Excel, SAP, and Word. Answered phones and created notifications in the system. Assisted in the implementation of an effective risk management framework. Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data. Compelled alpha-numeric data from electronic and printed documents. Conducted surveys and collected data through interviews and questionnaires. Skills Gained: • • • Proficiency in Excel functions, such as creating pivot tables and VLOOKUP. Research complicated cases without prompting to provide more comprehensive service to customers Strong multi-tasking, attention to detail, and the ability to work independently. • Ability to work in a face-paced team environment and learn quickly. EDUCATION 09/2019 – 03/2021, Bachelor’s of computer Applications, Jamia Hamdard University, Delhi, India. 03/2016 – 05/2017, High School Diploma, Govt co-ed senior secondary school, Delhi, India. CORE QUALIFICATIONS • • • • • • MS Package Excel, Spreadsheet Rapid 10 Key Touch Typing 9200 KPH or 50WPM Software : Zendesk, Kayako and Parcel Audit Customer service Skills • • • • • • Exceptional Analytical Skills Accuracy Excellent communication skills with a focus on customer service. Organizational & Time Management Skills Detail Oriented Proactive Approach Certificates 10/2016, Data entry operator – English.