Mohd Gufranullah
$2/hr
Customer Service Associate
- Reply rate:
- 50.0%
- Availability:
- Hourly ($/hour)
- Age:
- 29 years old
- Location:
- Varanasi, Uttar Pradesh, India
- Experience:
- 6 years
Other
About
Customer-focused and performance-driven Customer Support Executive with 6 years of progressive experience at Capgemini, providing Tier-1 and Tier-2 technical and customer support for Dell EMC clients. Adept at managing high-volume queries, SLA compliance, escalations, incident management, and cross-functional coordination. Recognized for outstanding performance with multiple awards and promotions. Currently seeking new opportunities after a successful tenure ending in November 2024.
Skills
- Customer Service
- SAP
- Excel
- crm
- kpi
- service now
