Mohammed Yousaf

Mohammed Yousaf IT Support Specialist Status: Immediately Available Technical Skills & Expertise Professional Summary Intune, Azure, Windows 10/11, Office 365, Citrix Client, Global Protect VPN, MFA, Teams, Teams Logitech AV, ServiceNow, SharePoint, Engineering, Imaging, Autopilot, Transformation, Inward Risk, Syndicate Apps, Lloyds of London, Devolved Admin, Secure Share, DMR, LAF Lloyds Access Framework, ORS, Insight Hub, MDC, LIMOSS, Cloud First, Azure, Executive Support, Remote & Onsite Support, AD, Patch Management, Cyber Essentials Certificate. Senior IT Support Specialist with 10+ years’ experience delivering support in varying financial, legal, NHS, and insurance sectors. Skilled in large-scale Windows migrations, (Intune, Azure AD), and end-user training. Proven ability to be flexible, improve proce continuity, and win trust at all levels, from floor staff to C-suite and VIPs. All Microsoft Windows and Apple Operating Systems MS Office Applications > Office 365, 2016, 2013 Application and Security > Active Directory AD, ServiceNow, CrashPlan, iConnect, JAC, MS Lync, Zoom, Skype, Antivirus, Encryption, Casper Suite JAMF, Citrix, MDM, Airwatch, VPN, Video Editing, Final Cut Pro, Adobe Suite, Desktop Publishing, Virtual Machine, Citrix, DataStream, Financial Platforms Key Skills Office 365 • Windows 10/11 • Intune • Azure AD • Active Directory • VPN & MF ServiceNow • Teams AV • Mobile Device Management • Onboarding/Offboarding • Proj & Executive Support • Remote & Onsite Support • Hardware/Software Builds • Fl Management • Imaging & Autopilot Professional Experience Westfield Specialty / Argo Global (Contract → Perm) Deskside Support Specialist | Jul 2021 – Jun 2025 • • • • IT and Media Hardware > Dell, Compaq, HP, Lenovo, iPhone, iPad, Apple, Android, AV, Server, Rack Building, Datacentres • Network Infrastructure and Technology > TCP-IP WAN LAN DNS, WIFI, Home Internet Router • Processes > ITIL, Deployment, Migration across enterprise environments, Asset Management, Project Planning, Scheduling, Multiregional Support, 1st Line 2nd Line VIP Support, Infrastructure • • • • • Seconded during COVID-19 as a contract resource to provide deskside and endcarefully phased return to office. Deskside: Provided comprehensive 1st and 2nd line support across Microsoft Wi Teams, Citrix, and VPN/MFA environments in a highly regulated financial services AV: Supported collaboration environments - Teams-integrated Logitech AV syste Mobile: Provided day to day support for corporate mobile devices registered v administered via Intune (BYOD iPhone and some Android). Included asset track building and deployments. Also setting up and tracking monthly contracts via O lines. Escalating any requests for access due to geographical security lockdo locations. Held devolved admin responsibilities for Lloyd’s of London platform applicati Share, Lloyd’s Access Framework (LAF), LIMOSS. Recognised for excellence: rewarded permanent employment in October the "2022 Argo Individual Award" within three months of fulltime employment. Acted as a cultural and IT ambassador when onboarding and inducting new collaborative, respectful and service-oriented workplace. Played a key role in several successful infrastructure and transformation initiative Two full office relocations (Camomile Street and 22 Broadgate Level 36) del downtime and seamless user experience. Cloud transformation project – supported Azure/Intune migration, transitionin Cloud-first within tight deadlines. Windows 11 rollout – led estate-wide upgrade ahead of Microsoft end-of-s monitoring, Team Leadership, Service Desk Improvement, Incident Management, CRB, Enhanced CRB, DBS Clearance • • • Windows 10. Laptop refresh and imaging using Autopilot and Intune – built, tested, and impro image deployment with minimal disruption to maintain harmony and smoo change. Mobile device transition – migrated users to modern Intune-managed sm business continuity. Maintained endpoint security and compliance (both laptop and mobile device updates and patches in line with best practice; contributing to achievement of Ll Essentials Certification. Moelis & Co 2nd Line IT Support | Nov 2020 – May 2021 • • • Professional • • Brunel University BSc Honours Computing in Business, Industrial Placement Diploma • • • Apple Certified Professional Support • Provided high-level deskside and remote support to investment bankers and ope EMEA, ensuring continuity of service during lockdown and return-to-office phase Delivered full lifecycle hardware/software support for Lenovo desktops and la VPN configuration for secure remote access. Supported and maintained Windows 10 OS environments, Zscaler security tools line with corporate security standards. Managed user accounts and access rights via Active Directory and Adaxes Executed new joiner and leaver processes, including access provisioning, onboar across systems and communications platforms. Supported mobile device estate iOS configurations and mobile security policy ma Controlled secure access to Salesforce platforms for deal-related data handlin confidentiality and data protection requirements. Contributed to key upgrade initiatives including: o Office 2016 and Skype for Business rollout across both on-premise and re o Zoom support and user access management via Zoom admin console. Used SCCM for deployment tasks and task sequence executions, including Offic remote support tool rollouts. Contract IT Support Roles (2015 – 2020) IT Support Specialist / Various Locations | 2015 – 2020 Windows 10 Migration Engineer – Delivered critical infrastructure upgrades and migration projects across high-profile clie retail, and education sectors. Frequently brought in for complex deployments, tight d support needs. Key highlights: • • • Windows 10 Deployments & Upgrades: Extensive hands-on experience a George’s, ELFT), legal firms (RPC), schools (Harris Federation), and commerc Harrods). Tasks included imaging, application testing, AD prep, performance post-migration support, and remote work enablement (VPN setup). Project Coordination: Acted as project lead or senior engineer in severa managing schedules, booking with stakeholders, and prioritising workloads (also NHS Projects: Led Win10 migrations for large volume of users including • • executives across complex hospital estates. Delivered under tight deadline applications (Rio, iConnect) and ensuring VPN readiness during the pandemic. VIP Support & Executive Liaison: Provided high-level support to PAs, C-level exe critical users at Harrods (including direct support to ownership), Selfridges, and R MAC build and support using JAMF (imaging and device managemen MacBook Air and retina devices on multiple sites and contracts historically • • • Education Sector Rollouts: Played key roles in pre/post-launch IT deployments a large-scale upgrades of existing sites (e.g., Harris Federation). Delivered technica troubleshooting during live teaching environments. Tools & Tech: Active Directory, SCCM, BitLocker, Office 365, JAMF, Air Watc software, Follow-me printing, Cisco switching, VOIP, and MDM tools. Covid-19 Response: Supported rapid rollout of laptops and VPN during NHS ensure remote work continuity.