Mohammed Tayeh

I am an experienced logistics and operations professional with over eight years of progressive experience in dispatch management, client engagement, and process optimization. Throughout my career, I have successfully managed complex workflows, ensuring efficient operations while maintaining the highest standards of service excellence and client satisfaction.

At Reefer Sales and Service in Toronto, where I have worked since 2019, I serve as a Senior Dispatch Specialist. In this role, I have consistently demonstrated strong problem-solving abilities, investigating fleet breakdowns and implementing corrective technical procedures to minimize downtime. I manage client transactions with strict adherence to organizational and regulatory standards, ensuring accuracy and integrity in all records. Handling an average of 100 calls per day, I efficiently dispatch over 30 vendors to manage refrigerated and heating systems, while keeping customers informed on service progress and maintaining transparent communication throughout the repair process. My responsibilities also include reviewing customer contracts, verifying service coverage, and processing online payment transactions with precision.

Prior to this, I worked as a Logistics Dispatch Specialist at Canxxus in Oakville from 2016 to 2019. There, I maintained all client and merchandise data within organizational systems, overseeing end-to-end logistics processes to meet and exceed delivery service level agreements. By collaborating closely with vendors and internal teams, I ensured on-time project delivery while sustaining a client satisfaction score of 93%. I also contributed to a 25% increase in monthly sales by streamlining purchase order and invoice workflows, optimizing vendor service setups, and implementing strategic operational improvements. Additionally, I prepared customer quotes and coordinated approvals with leadership to guarantee timely service authorizations.

I hold a Bachelor’s degree in Advertising, Media, and PR from Middlesex University, which complements my operational expertise with strong communication, negotiation, and project management skills. I am proficient in Microsoft Office, AS400, data administration, and process optimization. Fluent in English and Arabic