Mohammed Shapik

Mohammed Shapik Last Updated on 23rd January 2025 LinkedIn/mohammedshapik-|- CAREER OBJECTIVE Experienced and detail-oriented Customer Service Professional with over 4.5 years of expertise supporting US and Canadian clients. Proficient in automation tools, CRM platforms, and operational coordination. Skilled in streamlining workflows, managing remote teams, and handling financial, administrative, and customer service tasks. Adept at multitasking, problem-solving, and providing top-tier support in fast-paced environments. EDUCATION EXPERIENCE SASURIE COLLEGE OF ENGG VWR, PART OF AVANTOR | Customer Service Associate Bachelors in Mechanical Engg Dec 2018 - Sep 2023 | Coimbatore, TN • Primarily worked in order management and customer service operations, ensuring timely and accurate order processing for US and Canadian clients. • Deeply analyzed issues and concerns, providing support to clients via chats and emails while consistently maintaining high satisfaction and retention rates. • Utilized Microsoft Teams for internal communication and Salesforce to efficiently track ticket progress and follow up as needed for a faster workflow. • Used dashboards to generate comprehensive reporting on the team and my metrics to track performance and improve accountability and efficiency. • Scheduled and coordinated team meetings for the supervisor, took necessary actions, and followed up effectively to ensure the meetings occurred properly. • Used tools like Canva and other stuff to create engaging videos and posters for events and professional tools like PowerPoint to showcase presentations. • Resolved billing-related issues by verifying invoices, tracking payment data, and providing financial information to AR & AP teams for processing invoices. • Assisted supervisors and team leads with personal tasks, scheduling events, and creating visually appealing presentations across platforms. 2014 - 2018 | Tiruppur, Tamil Nadu GREEN VALLEY HR. SEC SCHOOL Maths & Computer Science 2012 - 2014 | Kotagiri, Tamil Nadu ST. MARY'S HOME SCHOOL Tamilnadu State Board- | Kotagiri, Tamil Nadu SKILLS CUSTOMER SERVICES Over 4.5+ years: SAP • Salesforce • MS Office Suite Email Drafting • Communication Skills Over a year: WordPress • Basics of HTML, CSS & JavaScript • Basics of UI/UX Familiar with: Logo Design • Posters • Invites • Flyers Videography, Photography & Editing STRENGTH & QUALITIES KEY COMPETENCIES SOFT SKILLS • Solid foundation in communication, problem-solving, and organizational skills. • Time management, attention to detail, adaptability, and flexibility. OPERATIONS, TEAM COORDINATION & REPORTING • Managed huge volume of orders and coordinated team to work as per priority. • Generated reports to track team KPIs, ensuring accountability and efficiency. • Customer Centric & Focused, Strong Problem Solving, Leadership, Quick Learner, Handling Stress & Building Relationships SOCIAL MEDIA, MARKETING & ADMINISTRATIVE SUPPORT • Team player, Empathetic, Patient, Positive Attitude, Flexible, Motivator & Ready to help TECHNICAL PROFICIENCY HOBBIES & INTERESTS • • • • Cinematography Travelling on bike Exploring the unexplored places. Learning new skills & languages. • Managing social media accounts, content scheduling, and engagement. • Proficient in using design tools such as Canva and experienced in supporting marketing and administrative tasks. • • • • • CRM Platforms: SAP & Salesforce Automation Tools: Zapier (Beginner and learning) Productivity: MS Office Suite (Word, Excel, PowerPoint), Google Sheets Design & Marketing: Canva and Adobe Photoshop (Beginner and learning) Collaboration Platforms: Slack, Google Workspace DECLARATION I hereby declare that all information furnished above is true to the best of my knowledge. - M. Mohammed Shapik