Mohammed Shahnawaz

Mohammed Shahnawaz Contact: - e-mail:- CAREER SUMMARY Test Lead/Senior QA with a proven ability to meet agreed deadlines, co-ordinate work and work to defined testing methodologies within a structured environment. Focused on any task at hand and able to utilize existing test knowledge and experiences to come up with practical solutions and alternatives to testing processes. Having first class executive leadership, negotiating and communicating skills and capable of providing authoritative guidance and advice to both in house and third party test teams PROFILE SUMMARY Over 9+ years of experience in Manual and Automation Software Testing, Quality Assurance and Team Management Experience in handling large projects efficiently, delivering the required applications in a very systematic way Working as support lead for the project running monthly sprints and verifying support items and fixing minor issues and moving to dev team for major issues. Proficiency in testing and support as well as complete SDLC/STLC methodologies Experience in defining testability requirements and conducting rigorous tests to effectuate improvement in products, building effective test environments with useful test data Resourceful in creation & execution of Test Strategy/ Plan, Test Cases, test scenarios, bug documentation and tracking Well versed with Web/GUI Testing using Black Box techniques Lead international teams and collaboration with cross-functional teams during long term projects across India and USA. Leading a core member experienced team with Prime Responsibility for Handling Maintenance projects for Post Release Support with frequent releases of different versions and projects. Working on Database support, Reporting, Telecom tools such as Home Device Manager and Mobile Device Manager. Also worked on Service Activation Manager and Self care manager during the demos for BSNL, Worked with MTNL for a short time. Testing of Customer Service console, network analyzer, HDM for Softbank, TEdata, Saudi telecom and delivered projects successfully as a single QA resource. Sound knowledge of Selenium automation tool. Worked briefly with MTAF based out of selenium using JAVA scripts, eclipse. Travelled to multiple onsite opportunities such as USA, Japan, Morocco, Saudi Arabia for delivery of projects Abilities in leading teams and interacting with Business Analysts, Testing & Development Teams, Functional Consultants and Clients Proven success in streamlining software testing delivery, process & metrics thereby improving productivity. Abilities in leading teams and interacting with Business Analysts, Testing & Development Teams, Functional Consultants and Clients Proactive in supervising tasks such as Dashboard Reporting, analyzing the same as well as ascertaining quality of deliverables by strictly adhering to quality standards Possess strong analytical, problem solving, communication and client orientation abilities CURRENT ORGANISATION Jul’10 – Till Date : Aricent Technologies Pvt Ltd, Bangalore Role: Interacting with the users for system study, requirements gathering, analysis and testing; undertaking development, testing, debugging and troubleshooting of application and overseeing the smooth implementation of the application Customer requirement collection, analysis (functional & nonfunctional) and business process modeling with via workshops/meetings and interviews. Working on project support items post release for fixing minor issues and tracking the fix of major and critical items via development team International work exposure by leading projects in Austin, USA, Riyadh, Saudi Arabia, Rabat, Morocco and Tokyo, Japan. Had the unique opportunity to work across several facets of the telecom industry customer requirement collection & analysis and providing Technical consultancy. Self-directed with the ability to support multiple customers with minimal supervision. Diverse experience in testing at every phase of the development process like Unit Testing Component Testing, Integration Testing, System Testing, User Acceptance Testing, Regression testing, Performance and Stress testing. Proficiency in Manual testing as well as complete SDLC/STLC methodologies. Well conversant in Testing Methodologies and Onsite-Offshore coordination. Prepare Sprint Test Reports, Defect root cause analysis, talk with DMs about process improvements. Coordinate with customer support to prioritize and process customer bug issues through the development process Performing various software tests - Manual, UAT, Functional, Regression & System Testing, etc. Conducting installation, functional, compatibility & regression testing and analyzing reported defects Maintaining bug reports, assigning priorities to bug, tracking defects, conducting automation of tests, reviewing business requirements and maintaining relevant documentation Handling a team of members to ensure smooth progress of project work; monitoring and ensuring customer delivery during the transition period and addressing the customers’ issues PREVIOUS ORGANISATION Feb’08 - Jul’10: LanceSoft India Pvt Ltd IT SKILLS Automation ToolsSelenium WebDriver 2.0 TechnologiesTesting, Telecom – HDM, MDM, SMP,CSC, NA DatabasesOracle Operating SystemsWindows8/7/ XP/10, Linux Defect Tracking ToolsJIRA EDUCATION B.E. (EEE) from VTU, Karnataka in 2006 PERSONAL DETAILS Passport Number: N- DOB: 22/12/1985 Languages Known: English, Hindi, Kannada and Urdu Marital Status: Married DETAILS OF THE PROJECTS HANDLED Aricent Technologies Pvt. Ltd deployed onsite at Nokia/ALU, Bangalore AT&T Troubleshoot and Resolve tool Technologies: Testing, Support Lead, MTAF automation tool based out of Selenium Team Size:8 Role:Technical Leader Location:Alcatel Lucent, India & Austin, USA Period:April’12-Till Date Description:AT&T TSNR is a tool meant for self service of customers subscribing to the Internet, ipTV, Voip and Directv services. This tool has multiple options to resolve customer issues. There is also an exhausting order management system which helps the customer to track the account billing sections based of order management. This is basically a web based solution which would solve or help to solve issues such as TV picture issue, error messages, sound issues, Slow browse, Browser error messages, No dial tone, Voicemail etc, RG firmware Reload, Reboot, Outages etc. Key Deliverables Submitting Weekly status reports of all activities to Management Leading monthly or bi-weekly sprints for production and post production issues and fixing minor items. Daily Coordination with onsite coordinators to get updates and plan for daily activities Task Planning, Allocation and progress monitoring of team members Involvement in daily scrum meetings Task Resource Planning – Involvement in Project Sizing and estimation meetings with management with respect to test resources Assigning day today activities to team members Resource planning and task allocation according to experience Manage Multiple test Projects Generate Test Metrics and populate the same Create test cycles in JIRA as required for test execution Preparing of Traceability matrix and Test Summary Report Conducting Risk meetings to identify the risk and plan for mitigation and contingency actions Preparation and review of failed test case analysis reports Generation of false defect reports and conduct RCA (Root Cause Analysis) Mentoring and guiding the team on test activities and processes. Conducting internal team meetings to discuss about requirement and issues Planning and estimation of timelines, effort for all the test activities that is assigned Saudi Telecom, Saudi Arabia Technologies:Customer Service Console, Home Device Manager, SMP, Testing Team Size:2 Role:Senior Test Engineer plus lead Location:Alcatel Lucent, India & Riyadh Saudi Arabia Period:4 months Description: This is a Home Device Manager which is a networking tool to manage the devices which come under Saudi Telecom. This involves using TR-069 commands and running various diagnostics tools remotely to manage the system. The tool allowed customers various functionalities such as doing Firmware Upgrade, Reboot, Locking, Unlocking, Set Parameter Values, Get Parameter Values, run bulk daily tasks to perform actions on some or specific devices. Key Deliverables Responsible for the test management throughout a projects life cycle. Involved in creating structured processes to manage defects right through to resolution. Developing and maintaining test methodology. Defining test strategies for projects. Coordinating the work of test teams and monitoring their performance. Following up any outstanding open test risks / issues. Compiling test metrics for management. Identify test approaches that optimize the delivery schedule. Planning and estimating. Travelled to Saudi Arabia for UAT testing and delivery Arranging team meetings and workshops. Preparation of Test Strategy, impact analysis and RCA for Test Setup Commissioning and installation Ownership. Monitoring the end-to-end process of application test oTracking defects using Web Defect Tracking System oDetermining the root cause of problem Maroc Telecom, Morocco Technologies:Home Network Manager, Network Analyser, SMP, Testing Team Size:2 Role:Senior Test Engineer plus Lead Location:Alcatel Lucent, India and Rabat, Morocco Period:8 months Description: This is basically an motive Product called Network Analyzer. We had to test for network analyzer which does Analysis of major telecom data using copper and fiber loops. Also this was tested with Customer service console where in you can run DLM, DLAN tests on the modem. We would test for Network MAP, Quality of service information etc for various modems UAT done and approved at client site in Morocco SoftBank CSC console, Japan Technologies:Home Network Analyzer, Customer Service console, Testing Team Size:2 Role:Senior Test Engineer Location:Alcatel Lucent, India & Tokyo, Japan Period:8 months Description: This project was to test customer service console which runs with back end of home device manager. This would enable CSC to run multiple functionalities of Home Device Manager such as Firmware Upgrade, Ping, Reboot, Outages, Issues etc. This also makes the customer to run diagnostics to enable and check for issues in modem. Service Activation manager, BSNL India Technologies:SAM, Testing Team Size:2 Role:Senior Test Engineer Location:Alcatel Lucent, India Period:6 months Description: This was for BSNL Client. Service Activation Manager was basically a self installation Tool which would install in the customer device taking Home device Manager as its Backend. This was on multiple OS, running a self installation CD; it would install and configure the modems of every customer. This would basically integrate SAM modems into HDM and enable remote monitoring and diagnoise of the modems Lancesoft India Pvt Ltd. TripRoyale, Barclays Bank, Monster Fishing, Cinesuite.co.za Technologies:.Net, Manual Access Role:Test Engineer Period:Feb’08 - Jul’10