Mohammed Mouzam

RESUME Mohammed Mouzam H.no-1-7-135/12, Musheerabad, Hyd-Bad, Phone: -. Telangana -500 020 - Career Objective: I am looking for an organization that gives me ample scope for professional growth and development, using my skill sets and competencies for mutual benefit. Profile summary: 9.5 years of experience in credit card claims settlement – 4 year as a processing associate handling customer disputes on credit cards following Visa/Master card and Amex guidelines. 3 year as a part of the control team (RAW – Research and Analysis Wing) . 2.5 year as Representment Claim Analyst. Consistent delivery on SLA, line of business relation & business metric for the process Productivity driven, cost reduction, maximize utilization Technical skills & Trainings: Proficient in credit claims handling Proficient in dealing with Visa, Master card & Amex regulations for credit cards Proficient in MS Office 2007 SME for International Business & Personal Account Opening. Proficient in Aml and Kyc. Certification in Oracle Finance Module R12. Projects & Process improvement: Migration of SAFCA Process (Present Process) - Connecting up with management and line of business to understand business requirements / nature of work Part of pilot batch as the primary trainer Coordinating with management, line of business to take a stock or progress and working on roadblocks to ensure smooth execution. Migration of 7 exceptions reports for the control team in credit card claims process (Jan 12- Mar 2013) Partnering with management and line of business to understand business requirements Helping the management team in identifying the right talent from within the function Working on training logistics such as training timelines and training materials Providing regular updates / progress reports to the stake holders Business impact – LOB project with a dollar saving of $0.008M (Oct 2014): Identified 7-10 process improvement ideas where in duplication of work, customer satisfaction and Reduction in ageing of a claim was identified. April 2007 through June 2016 : Research Analyst(Operations), BA Continuum India Pvt. Ltd. 9.5 year of experience as part of consumer banking. Profile consists of research and analyzing on end to end claim processed by staff and simultaneously keep monitoring on system failure and reporting the same to the LOB on time. July 2016- Present: Subject Matter Expert (Operations), Tata Consultancy Service Pvt ltd. Working as Process SME as well as handling a team. Employment History: Organization Designation Period Tata consultancy Service Hyderabad (Adibatla) Subject Matter Expert July’16, Till-date Bank of America, Hyderabad Team Member/Sr. Team Member/Team Developer (IC /Quality Analyst) APR’07 Till- Jun‘16 Achievements: Hall Of Fame for the month. Quality champ for 2nd Quarter 2008. Top performer for consecutive 6 months. Recognized with Zeal ,Gold and Bronze award Recognized as a Brand Ambassador of a Process in Bank of America. Education: Course University/College Duration Division/Percentage B.com St Paul’s Degree College - First/63 Intermediate Wesley Junior College- First/60 SSC Joseph House of Children High School 2000 First/60 Hobbies: Playing Cricket, Reading Religious Books. Personal Profile: Date of Birth : 9th April 1984 Father Name : Mohammed Azam Nationality : Indian Religion : Islam Gender : Male Languages Known : English, Urdu & Telugu Marital Status : Married Date: Place: Hyderabad Mohammed Mouzam