Mohammed Khalid

Mohammed Khalid Mobile: - Email:- Objective Looking for a challenging position which will improve and prove my potential in realizing the goals of the organization. Experience 1) Organization:IPS International Designation:Administration In-Charge Duration:Mar 2015 – Feb 2017 2) Organization:E-Rigas. Designation:Team Lead – Customer Service and Corporate Sales Duration:Sept 2011 – Mar 2015 3) Organization:Irelays Inc. Designation:Team Lead – Customer Service and Order Processing Duration:May 2010 – August 2011 4) Organization:Ecomzera Online Services Pvt. Ltd. Designation:Sr. Customer Service and Order Processing Associate Duration:August 2009 – Apr 2010 5) Organization:Censura Solutions Pvt. Ltd. (Bengaluru) Designation:Customer Associate (Sales) Duration:March 2007 – May 2009 6) Organization:Masters Educational Society Designation:Office Administrator Duration:June 2001 – February 2007 Professional Summary IPS International. 1) Administered the 'student lifecycle' from registration or admission to graduation or Leaving in the school software. 2) Managed the supervisors and ensured effective management of service staff and liaised with other administrative staff, academic colleagues, teachers and students. 3) Attended and contributed to, as and when required, any meetings of the Board of Directors and/or any of the constituent committees/sub-committees of the school. 4) Parent Satisfaction 5) Appraise & mentor subordinate Managers 6) Developing and maintaining school administrative activities. 7) Ensuring High Efficiency at Low Cost. 8) Handling of emergencies & managing crisis. 9) Scrutinize, validate and sanction the requisition requirements. 10) Overall Responsibility for maintaining efficiency with an oversight on processes and activities. 11) Grievance Handling. 12) Organizing Events: Culminating Activities, PTMs, etc. 13) Negotiating with Vendors for Stationary & School essentials. 14) Contributed in Managing Field trips: Prepare the Costing, arranging the travel, snacks food and first aid. 15) Successfully Implemented the School Software, ensuring training to teaching staff periodically on the usage. 16) School Software System is maintained to keep the parents updated about the progress, fee related information, etc. 17) Provided technical support, performed trouble-shooting functions and resolved internal employees’ issues on networking or School Management Software. 18) Provided recommendations regarding Digital Classrooms (Smart Board) companies and successfully did negotiations and got it implemented and installed. 19) Conducted trainings on the use of smart boards across all the branches. 20) Conducted trainings on the use of School Management Software. 21) Negotiating with vendors on the Hardware and networking material purchases. 22) Keeping school IT software needs updated with the latest versions. 23) Conducting trainings for other departments if any new software procured or upgraded to a newer version. 24) School website maintenance i.e. upgrading with the latest information. 25) School’s social media profile handling like Facebook, YouTube, LinkedIn platforms. 26) Documented the whole process and how to use School Software Management, 27) Documented the how to use the Smart Boards. 28) Used information systems and prepared reports and statistics for internal and external use. E-Rigas. 1) Handling a team of 13, both Customer Service and Corporate Sales. 2) Generating corporate company leads through various sources (Jigsaw, LinkedIn, Google etc.) 3) Handling Escalations through three communication channels Phone, Email and Chat. 4) A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure. Additional Responsibilities in IPS Ensured that all the administrative functions of the school run efficiently and effectively without prejudice to the objectives of the school. Contributed and facilitated in the organization of school functions and activities, educational tours, school meetings, workshops, etc., in every possible way.  Involved in the purchase process negotiations on procurement of material, equipment, catering contracts, etc. Organized printing activity as per the planned/unplanned requirement Priority to ensure parental satisfaction and improving school parent relationship. Coordinated for proper maintenance and repairs of all buildings, furniture, equipment, etc. Contributed to policy and planning; managed budgets and ensured financial systems are followed. Team Lead Responsibilities Handling Escalation calls/chats. Handling escalated issues. Train & mentor Customer Service and Order Processing Executives Time to Time feedback to Customer Service and Order Processing executives Maintaining Schedules i.e. preparing roster Issuing refunds to Customers through the payment gateway (PayPal). Responding to Charge-backs & disputes in PayPal. Responding to other third party complaints from BBB etc. Updating the process documentation   based on the clients’ consent if any. Manage Quality Assurance & deliver KPIs for the team Coordinating with clients/other departments for any issues/concerns and getting them resolved/cleared. Preparing Reports as requested by the Clients/Manager. Making note of leaves availed by the agents and updating them to the HR. Conducting weekly/Fortnight review meetings. Taking the Interviews. Planning for High Seasons. Doing UA testing. Posting requests to HR/admin for new resources/Infrastructure Educational Qualification B.comOsmania University200273% IntermediateOctahedron Jr. College199971% SSCSumitra High School199769% Technical Qualification PGDCA Microsoft Office 2016 Internet Applications OS Windows XP, Windows 7 & 10 Typing (lower) 35wpm Trained in School Software Management Trained in Smart Board Management Personal Information Father’s Name:Mohammed Anwar Lecturer, Samhita Degree College Mother’s Name:Anees Anwar DOB:- Nationality and Religion:Indian – Islam Marital Status: Married Languages known: English, Hindi, Telugu and Urdu Address:Malakpet, Hyderabad – 036. Mohammed Khalid