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Mohammed
Jawad
Meddekar
Sr Business Analyst
My Profile
Knowledgeable and resourceful business analyst with 9 years of
experience in requirement gathering, customer experience, IVR call
flow designing, IVR testing, IT support(L1), product management,
market research (ICT) and client partnership.
Work Experience
Nov 2019 - Present
COGNIZANT TECHNOLOGY SOLUTIONS
Sr.Business Analyst
Educations
Responsible for gathering the requirements and enhancement stories from
Business Partners.
Work with the internal team for alignment of project and to gather delivery
timeline, effort estimation and project road map.
Aug, 2008 - June 2012
B.Tech Information Technology
ANNA UNIVERSITY
Act as a liaison between Business and the development team for timely
delivery and ensuring project milestone are met.
Worked with business teams in creating user stories and in identifying
impacted teams.
Identified opportunities to minimize the calls to contact center via self-
Technical Skills
Internet Technology: HTML, CSS.
Reporting Tool: Qlikview.
Database: Teradata, MSSQL. ETL,
Informatica.
RPA Tool: UiPath (Certified)
Documentation Tools: MS office suit.
serve options.
Designed numerous applications such as abandoned call experience,
Service done right, Verizon Visa Card amongst others.
Designed an application which links IVR and chatbot based on the user
utterance in IVR. A chatbot will be offered to user via SMS.
Worked with routing team to develop solutions-based call routing to
effectively manage agents.
Designed a IVR system for recovery, fraud reporting, lost stolen of device
and reconnect, all this are carried via self-serve without agent assistance.
Working on a predictive model which will predict the user needs the
moment they call into IVR.
Experience in Unit testing, SIT and UAT testing as well and preparation of
test cases and use cases accordingly
My Skills
Microsoft Visio
Requirement
Gathering
IVR
Technical Support
November 2017 to November 2019
SENSIPLE SOFTWARE SOLUTIONS
Business Analyst
Implementation and Responsibilities:
Project: Retail Client.
Create functional specifications by translating business needs into technical requirements based on the analysis.
Worked with stakeholders (SMEs, Operations Team) to analyze and assess automation feasibility.
Analyze and observed processes to understand process steps, inter dependencies and applications used to complete
transactions.
Provided a detailed report to client highlighting which are the task(Process) that can be automated and cost benefits.
Created Proof of Concept POC along with Sensiple technical team for the identified processes/task.
Act as a point of knowledge for developer and communicate with SMEs and the business process owners to answer any queries
that arise during the development.
Work closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless
implementation.
Designed test cases and execute them and coordinate with customer during UAT and provide support during testing.
Complete project management at every stage using Jira tool.
Identification of cost benefit analysis of RPA transformation.
ROI determination pre and post implementation of RPA solution.
Build, review, own test plans and test cases, facilitate the gathering of test data.
Position: Product Manager
Product manager for an in house product. The platform is being built on IBM Watson Assistant and UiPath. The platform is
basically a chatbot which automates customer queries, create a ticket for user queries in ticketing tool like ServiceNow, BMC
Remedy, Fresh Service etc without any human intervention.
I help in developing dialogues for conversational flow to understand user queries in terms of Intents and Entities, perform
competitor analysis for product development and enhancement.
UCX product: Presentations, demonstrations, workshop, training and discussions may be in- person, web-based, or via other
mechanisms
Manage selling of RPA and Chatbots services for USA, UK market.
Develop and executing strategic plan to achieve sales targets.
Worked with management stakeholders to come up with product roadmaps; managed prioritization by making trade-offs
among customer experience based on input from customers, prospects and market trends.
Assist management in deciding pricing model for new products and develop complete solution sales strategies.
Provides information for management by preparing short-term and long-term product sales forecasts.
Works closely with sales management to inspect sales process and prioritize opportunities for improvement, along with
executing steps to meet expectations.
Creating proposals and responding to RFPs and follow-ups.
Search for new clients who might benefit from company UCX products and to maximize client potential in designated regions.
Built and managing a team of 3 members in Inside Sales.
As an individual contributor, added 3 new logos to the customer list with overall booked value of 190K USD and hold a pipeline
of another 300 K USD as on June 2019
August 2016 to November 2017
FROST & SULLIVAN
Research Analyst - ICT
Implementation and Responsibilities:
Developed research reports on emerging technologies like Robotics Process Automation (RPA) Blockchain and
Artificial
Intelligence through primary and secondary research.
Providing strategic consulting to fortune 500 clients on the impact of emerging technology such as RPA and AI on their
business.
Analyzed complete value chain of a reputed retail client and provided a detailed report on the process/task that can be
automated using AI and RPA.
Interviewed industry leaders and Professors and created a report on the impact of RPA across industry sectors.
Responsible for RPA use case creation and case studies.
Track innovation across emerging technologies key trends and developments, analyzing patent trends and funding trends
Responsible for conducting survey's with industry experts.
November 2012 to August 2016
TATA CONSULTANCY SERVICES
Implementation and Responsibilities:
Translate stakeholder requirements into different tangible deliverables such as user cases, user stories, workflow/process
diagrams, data flow/data model diagrams.
Develop business architecture using requirement such as scope, process, alternatives and risks.
Analyze client's business requirement and process through document analysis.
Facilitate monthly meetings with clients to document requirements and explore potential solutions.
Prepared use case and process flow diagrams for the applications using UML.
Evaluate risks related to requirements implementation conducted the project meeting successfully by coordinating all users.
Actively involved in walk-through and meetings with development team to discuss related issues.
