Mohammed Faizan

Curriculum Vitae MOHAMMED FAIZAN Cell Number: +​- Email Address:-PROFILE OR OBJECTIVE: Seeking a suitable position in accordance with my work experience and skills gained over the years to the full extent for development thereby contributing to the overall growth and profitability of the organization as well as attaining self-growth in career. Skills & Abilities : ● Clear and Effective Communication ● Positive Attitude. ● Numerical and focused on accuracy. ● Ability to Work Under Pressure. ● Time Management. ● Adaptability. ● Positive Attitude. Technical Skills: ● Well experienced in Ms. Outlook, Excel and word ● Data Entry ● Typing speed (WPS 60) EXPERIENCE: Customer Service Advisor // Operation Team Leader | Royal Smart Limousine | Dubai UAE| 2015 – Present RESPONSIBILITIES: ● Monitor, control and manage business operations to meet customer expectations and company goals. ● Handling corporate clients through emails, calls, and Chats. ● Ensure compliance with company standards and procedures. ● Making the Schedule of the supervisors. ● Build and maintain a strong customer relationship through regular meetings and communications through Mails/Calls/Chats. ● Identify problems in the operations process and resolve them in a quick and timely manner. ● Answering the calls from the clients and customer and explaining them about the product/helping to sort out any issues. ● Coordinate and manage project tasks to ensure project delivery within the allotted budget and timelines. ● Communicate between customer and management to ensure and run smooth operations delivery. ● Supervise operations Tracking the trips. Curriculum Vitae ● Ensure customer satisfaction Follow up with the drivers and their trips. ● Monitor vehicle utilization assigning the drivers for the bookings. ● Follow up with the drivers for the assigned trips and ensure that it ends properly. ● Solving the complaints/concerns raised by customers in a timely manner. ● Ensuring the trips are done from time to time. Customer Service Representative and Sales Coordinator Ola cabs | Hyderabad India| 2011 – 2014 | (Tenure 4 Years) RESPONSIBILITIES: ● Dealing and interacting with clients on a regular basis. ● Solving the complaints from customers through mail/calls/chats. ● Work on a rotational basis as per they require and handle the various issues arising during that period. ● To work during holidays and weekends too, if the job demands it. ● Tracking and Following up with the drivers. Releasing Payments to the drivers as agreed rent with other traveling charges. ● Arrangement of all types of Transport Vehicles at cheapest price compared to the market. ● Coordinating with the Clients and drivers regarding their transfers and solving if any issues have arisen. ● Collection of Delivery notes and documents from Drivers. ● Keeping track of the driver’s progress while they are on their routes. ● Making sure that the passengers are picked up under the time frame as per the requirement of the client. ● Checking the departure and starting time of drivers accurately. ● Maintaining the proper information and track record into the organized files. Plant Supervisor and Storekeeper SHANGOVE TUBES AND PIPES | Hyderabad India| 2009 – 2011 | (Tenure 3 Years) RESPONSIBILITIES ● ● ● ● ● ● ● ● ● ● Follow the standards of issuing and receiving stock within the store's area of operation. Monitor and take inventory on a regular basis to compile orders based on par levels or needs. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Maintain the clear record of stock report and tally it with the physical stock if required. Responsible to verify all goods arrived as per the agreed purchase, delivery note and agreed quantity has been received. Refuse acceptance of damaged, unacceptable, or incorrect items. Ensure the quantity requested and the quantity issued always matches. Complete requisition forms for inventory and supplies. Speak with others using clear and professional language Keep accurate recordings of all incoming and outgoing goods. Notify the store manager/TL of any low stock levels. Curriculum Vitae ● ● ● ● ● ● ● Identify and report any slow-moving items to avoid over purchasing. Perform any other duties as assigned by the management or supervisors. Ensure store requisition form is signed by the person collecting the goods and update into the Inventory Log (MS. Excel). Making the Schedule of the Employees and Maintaining attendance. Check the employees if they are working properly and Reporting duty on time. Making the invoice of the items which are being dispatched. Helping in the back office as instructed by the management. LANGUAGES KNOWN​: English, Urdu, Hindi, Telugu and basic Arabic PERSONAL PROFILE: Name: Mohammed Faizan Al Yousufi Date of Birth: 15 Nov 1991 Place of Birth: Dubai, UAE Visa Status: Employment Visa (Company Sponsorship) Overview​: I hereby certified that the above statements are true and correct with all my knowledge. After you’ve reviewed my resume, I would welcome an opportunity to discuss your company’s goals. Thanking you Sir Faizan Al Yousufi