Mohammed Elizabeth Shadia

MOHAMMED ELIZABETH SHADIA IT Support & Customer Service Specialist Professional Summary Dedicated IT Support and Customer Service Specialist with 2 years of hands-on experience supporting customers in a fast-paced digital environment. Proven ability to deliver timely technical assistance, onboard new users, and provide excellent support via email and live chat. Experienced in using CRM tools, resolving help desk issues, and offering remote desktop support. Known for strong communication skills, patience, and a customer-first mindset suitable for remote and international teams. Core Skills IT Support & Technical Troubleshooting Help Desk Support (Tier 1) Remote Desktop Support Customer Service & Client Support Customer Onboarding & User Training Email & Live Chat Support CRM Tools Management Ticketing Systems Issue Documentation & Escalation Time Management & Multitasking Professional Experience IT Support / Customer Service Specialist – Digital Witch (Remote) | 2023 – 2025 Provided daily IT and customer support via email and live chat. Assisted customers with onboarding and product usage. Resolved software access and system-related issues. Used CRM and ticketing tools to manage support requests. Performed remote desktop troubleshooting. Escalated complex issues appropriately. Maintained high customer satisfaction levels. Tools & Technologies CRM Platforms (Zendesk, Freshdesk, HubSpot) Remote Support Tools (AnyDesk, TeamViewer) Email & Live Chat Systems Ticketing Systems Basic Computer Networking & Software Support Education BSc. Accounting – University of Lagos (2012) Availability Open to remote roles and freelance opportunities with global teams (US, UK, and international clients).