Mohammed Dabai

DABAI MOHAMMED Address: Keffi, Nasarawa State, Nigeria Mobile: (- E-Mail:- PROFESSIONAL PROFILE Flexible, organized, efficient and caring customer service professional with +3 years of experience in sales and customer service.With proven ability to assist customers in resolving issues relating to the products and services, handling complaints, and solving problems, to achieve excellent customer satisfaction, meeting target goals, and buying experience. Demonstrates exceptional communication. WORK HISTORY LIFELINE THRIFT November 2023-December 2024 Collections Representative Remote  Oversaw a diverse portfolio of accounts, including both internal and third- party collections, ensuring strategic recovery processes were implemented for optimal results. · Collaborated with third-party collection agencies to streamline the debt recovery process, tracking performance metrics, setting expectations, and holding external teams accountable to recovery goals. · Evaluated account histories, payment patterns, and debtor profiles to develop customized collection strategies that improved recovery rates and reduced the volume of delinquent accounts. · Worked with legal teams and third-party agencies to initiate legal actions such as wage garnishments, liens, and judgments, when necessary, to secure payment from long-term debtors. · Monitored and ensured compliance with relevant regulations, including the Fair Debt Collection Practices Act (FDCPA), while minimizing potential risks and maintaining ethical collection practices. · Analyzed trends in debt recovery and client payment behaviors, recommending process improvements to internal teams and third-party agencies to maximize collections and enhance overall efficiency. · Provided training and support to third-party collectors, guiding them on best practices for debtor communication, negotiation, and payment arrangement strategies. · Assisted in implementing new collection technologies and automation systems that increased productivity, reduced manual effort, and improved debt recovery accuracy. ACHIEVE TEST PREP Junior Dedicated Advisor September 2022 – November 2023      Provide exceptional customer support by addressing student inquiries, managing complaints, and offering solutions to ensure a positive experience with Achieve Test Prep programs. Assist students with navigating and troubleshooting issues on Moodle, guiding them through course access, content, and technical difficulties. Support students with course registration, ensuring seamless enrollment, providing guidance on course selection, and confirming details related to their academic journey. Act as a liaison between students and various departments, effectively transferring inquiries to the appropriate team and ensuring timely resolution. Document and track all student interactions in the system, ensuring accurate records and consistent follow-up on unresolved issues. PREMIER PRODUCERS GROUP January 2020- September 2022 Cold caller customer representative  Maintains accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions  Helped holders of insurance policies resolve their concerns in a timely and professional fashion.  Collected customers feedback from an average of 1,000 customers per year and made process changes to exceed customer satisfaction goals.  Collaborate effectively with team members to provide comprehensive support to potential clients  Participated in voluntary corporate training classes to increase understanding of caller concerns and shorten call response time.  Made outbound calls to potential clients, effectively communicating and promoting the services offered by the company.  Consistently meets monthly targets for lead generation and call volume  Qualifies leads by asking relevant questions and gathering information about their health RENT TO OWN SERVICES January 2019 -December 202 0 Fitzgerald Georgia Cold caller customer care representative  Made outbound calls to potential clients and received inbound calls to effectively communicate and promote the services offered by the company.  Up sells to previous customers by regularly checking in with them, identifying any problems or additional needs, and recommending suitable products or services.  Participating in training programs and professional development activities to enhance product knowledge.  Continuously updating knowledge of the services offered by rent to own services, organization trends, and changes in regulations  Stayed updated on real estate market trends to engage in informed conversations with potential clients  Maintains accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions  Actively listens to customer inquiries and concerns, providing appropriate solutions and information  Schedule appointments and property viewings with interested prospects, ensuring a positive and comfortable experience throughout the process  Always getting feedback from clients to ensure the services we are rendering are satisfactory to them. GREENHOUSE SOLAR May 2018-January 2019 Florida, United States(Remote) Customer Care Representative  Handling clients complaints and offering the appropriate solutions to clients.  Makes and responds to inbound enquires and leads generated through various channels, including phone calls, emails, and website inquiries.  Build rapport with potential clients, understand their real estate goals and needs and guide them through the initial state of buying or selling process.  Collaborate effectively with team members to provide comprehensive support to potential clients  Actively sought feedback, attended training sessions and adopted effective coldcalling techniques to continuously refine communication and sales skills, resulting in improved conversion rates and lead-generation success  Made both inbound and outbound calls to potential clients, effectively communicating and promoting solar services offered by the company.  Schedule appointments and property viewing ensuring a positive and comfortable experience throughout the process.  Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity  Effectively transfer misdirected customer requests to an appropriate party. CORE SKILLS -Customer Service -Good Communication Skills - Problem Solving Analysis Team Collaborations -Client Relationship -Compliant Resolution -Adaptability -Active listener. EDUCATION BACKGROUND BSc in Engineering (Second Class Upper) 2018