Mohammed Berrada

MOHAMMED BERRADA Self-reliant and enthusiastic professional, In-depth knowledge of customer service protocols and practices Specializes in delivering online support to the clients in a professional and organized manner owing to strong IT background. Determined to utilize and implement transferable skills and knowledge for working efficiently towards productivity Professional Background Customer Contact Specialist, Cathay Pacific Airways, Krakow, Poland August 2016 – December 2017 ul. Strzelców 7a 31-422, Kraków, Poland.   Answer all customer enquiries professionally and effectively. Effectively communicate company’s product ranges and fares and Ticketing conditions with the highest customer service and accuracy -- Accounts Payable Service Desk, Rio Tinto, Lodz, Poland April 2016 – June 2016. www.linkedin.com Temporary Project for Rio Tinto with Infosys BPO Poland Login: berradaz1    DOB: 24/07/1986. Immigration Status: Permanent Resident of European Union, Poland. Senior Customer Service Executive/ Serco, EasyJet, Krakow, Poland August 2013 –April 2016    EDUCATION Bachelor's degree in Marketing 2009/2010 Diploma Of business management (I.F. PRO) 2007/2009 Computer science (I.T.E-    LANGUAGES  Arabic  English  Polish  Providing hardware / software / network problem diagnosis / resolution via telephone for customer’s end users French Market. Routing problems to internal I.M. support staff Coordinating and managing relationships with vendors and support staff that provide hardware / software / network problem resolution Administering and providing User Access and Exit controls Team Leader / AXE-ETUDE S.A.R.L, Rabat, Morocco March 2009–August 2010     Collecting and analyzing team performance. Manage all aspects of the project, execution, schedule and quality. Assign tasks and targets to the Team. Manage the flow of day-to-day operations. Sales Representative / CNIA (PALMS Agency) S.A.R.L, Rabat, Morocco August 2007- December 2008 INTEREST Professional football player, Member guitar Band (Del Bario) Customer service airline interpret customer’s needs. Booking and changing flight tickets, French Market. Managing incoming customer queries calls and emails. IT Support Analyst / ITC Solution, Krakow, Poland September 2012 – April 2013  French Co-operating with Business units, vendor.. (Phone, e-mail). Review and verify invoices and check requests. Research and resolve invoice discrepancies and issues.    Visit clients to demonstrate use of products. Administrative tasks such as paperwork, keeping detailed. Educate clients regarding the value and benefits associated. I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act- no 133 position 883)".