MOHAMMED BERRADA
Self-reliant and enthusiastic professional, In-depth knowledge of customer
service protocols and practices Specializes in delivering online support to the
clients in a professional and organized manner owing to strong IT background.
Determined to utilize and implement transferable skills and knowledge for
working efficiently towards productivity
Professional Background
Customer Contact Specialist, Cathay Pacific Airways, Krakow, Poland
August 2016 – December 2017
ul. Strzelców 7a
31-422, Kraków, Poland.
Answer all customer enquiries professionally and effectively.
Effectively communicate company’s product ranges and fares and
Ticketing conditions with the highest customer service and accuracy
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Accounts Payable Service Desk, Rio Tinto, Lodz, Poland
April 2016 – June 2016.
www.linkedin.com
Temporary Project for Rio Tinto with Infosys BPO Poland
Login: berradaz1
DOB: 24/07/1986.
Immigration Status: Permanent
Resident of European Union, Poland.
Senior Customer Service Executive/ Serco, EasyJet, Krakow, Poland
August 2013 –April 2016
EDUCATION
Bachelor's degree in Marketing
2009/2010
Diploma Of business management
(I.F. PRO) 2007/2009
Computer science (I.T.E-
LANGUAGES
Arabic
English
Polish
Providing hardware / software / network problem diagnosis / resolution
via telephone for customer’s end users French Market.
Routing problems to internal I.M. support staff
Coordinating and managing relationships with vendors and support staff
that provide hardware / software / network problem resolution
Administering and providing User Access and Exit controls
Team Leader / AXE-ETUDE S.A.R.L, Rabat, Morocco
March 2009–August 2010
Collecting and analyzing team performance.
Manage all aspects of the project, execution, schedule and quality.
Assign tasks and targets to the Team.
Manage the flow of day-to-day operations.
Sales Representative / CNIA (PALMS Agency) S.A.R.L, Rabat, Morocco
August 2007- December 2008
INTEREST
Professional football player, Member
guitar Band (Del Bario)
Customer service airline interpret customer’s needs.
Booking and changing flight tickets, French Market.
Managing incoming customer queries calls and emails.
IT Support Analyst / ITC Solution, Krakow, Poland
September 2012 – April 2013
French
Co-operating with Business units, vendor.. (Phone, e-mail).
Review and verify invoices and check requests.
Research and resolve invoice discrepancies and issues.
Visit clients to demonstrate use of products.
Administrative tasks such as paperwork, keeping detailed.
Educate clients regarding the value and benefits associated.
I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act- no 133 position 883)".