Mohammed Ammar Nainar

MOHAMMED AMMAR N Tech Support professional with extensive experience in Account and Customer Success Management s- _- 5 Website/Link + Chennai (Currently in Bangalore) EXPERIENCE Customer Success Manager Freshdesk r Jan 2015 - Jan 2017 + Chennai Customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels Single point of contact for Customers and help them with Demo, Implementation, Training, On-boarding and maintaining the account. Executing Customer Success Plans and utilizing areas of opportunities accordingly . Maintains long-term customer relationships to boost other sales opportunities and brand visibility across different domains. Managing 50+ accounts with some good outputs via farming. Driving G2 crowd reviews and conducting NPS - post analysis with the negative/neutral reviews. Converting Negative/Neutral reviews to positive​ Was over-seeing a team of 4 people, supporting customers of Freshsales. Technical Account Manager Zoho Corporation r Jan 2014 - Jan 2015 + Chennai Zoho Products aid sales and marketing, support and collaboration, finance and recruitment needs Remain the single point of contact for high paying customers and assist them with their technical queries. Managing customers of Zoho Mail and Zoho CRM. Driving Customer Satisfaction surveys Technical Support Engineer Sutherland Global Services r June 2013 - Jan 2014 + Chennai Sutherland is a process transformation company focused on helping Fortune 1000 companies Provide Technical assistance for Desktop/Laptops/Networking devices for customers of AT&T ConnecTech Handling Escalation calls Tier 3 support, resolving un-resolved queries by Tier 2 Technical Support Engineer Global Infotech r Jan 2010 - May 2013 + Chennai Paid Tech-support company, up-selling Annual maintenance contracts Resolve issues relating to Desktop, Laptop and all most all of the networking devices Up-sell an Annual Maintenance Contract after resolving the issues of the Customer www.enhancv.com Verified by / ACHIEVEMENTS P Successful Farming Had few customers upgrade the account across different geo's, which resulted in doubled MRR. P Case Studies and Testimonals Was able to retrieve some good testimonials and casestudies from my accounts LANGUAGES English Hindi Tamil Proficient Intermediate Native Arabic Beginner EDUCATION Bachelors in Business Administration GPA Madras University 4.5 / 6.00 r 2010 - 2013 COURSES ITIL V3 r Nov 2016 - Dec 2016 + Chennai ITIL Foundation V3 Certified ITIL Expert Cisco Certified Network Associate r Jan 2010 - Mar 2010 + Chennai CCNA Completed CCNA course Conducted a Seminar on DNS records and Email deliverability STRENGTHS Customer Retention Engaging with Customers Retaining customers to use the product and will be more focused on creating value for product based on customer requirements I love engaging with Customers and I love it the most when it's a frustrated customer www.enhancv.com Verified by /