Mohammed Aasim

M. Aasim Qayyumi E-mail:-OBJECTIVE A position in a results-oriented Company that seeks an ambitious and career conscious person where acquired skills and education will be utilized towards continued growth and advancement, in the Information Services industry strengthening my 10+ Years of Experience. Given an opportunity I will prove my knowledge and experience to benefit the Organization. EDUCATION B.E (Computer Science & Engineering) 1998 – 2002 CompTIA Security + Certified CCNA - Cisco Certified Network Associate C|EH - Certified Ethical Hacker from EC-Council ITIL - IT Infrastructure Library V3 from EXIN MCP - Microsoft Certified Professional MCSA - Microsoft Certified System Administrator MCSA - Microsoft Certified System Administrator - (Exchange) MCSE - Microsoft Certified System Engineer DNA - Diploma in Network Administration (Newgen Information Systems) PGDCA - Post Graduate Diploma in Computer Application – (APEL Certified) DCHE - Diploma in Computer Hardware Engineering (IIHT Certified) "C" Language (AIIT Certified) CPE – Certificate for Continuing Professional Education on (ISC) ² ITSM - ITIL Awareness CISS – Certified Information Security Specialist IOT - Internet of Things Fundamentals (IOT Institute) Six Sigma Certification (Aveta Business Institute) Symantec DLP Administration (Udemy Certified) Understanding and Implementing ISO 9001:2008, (Udemy Certified) EXPERIENCE PROFILE IT Infrastructure Analyst May 2019 – till date Khatib & Alami Kingdom of Saudi Arabia Working for Riyad Bank. One of the largest financial institutions in the Kingdom of Saudi Arabia, supporting the End User Support, Data Center Management and Maintenance support. o Working on IT Infrastructure with the development of corporate IT infrastructure policies and procedures. o Working on IT systems standards across K&A and Develop K&A IT security architecture, detailing authentication systems, firewalls, endpoint security, encryption tools. o Enact access rights and ensure proper authentication for access to data centers, networks, databases and applications. o Set up and maintain firewall administration and overall network security o o o o o o o Administer company-wide email servers and handling systems. And Implement IT disaster recovery plans. Operate and maintain IT infrastructure, including local area networks, servers, back-up servers, intra-office networks, telecom networks, PCs, printers, scanners, videoconferencing, etc. Tracking IT network availability and performance and resolve operational issues with VMWare, DELL EMC, Citrix. Monitoring network availability and performance in the K&A headquarter, and responding to any network issues, as needed Review technology upgrade requests received from Geographies and ensure compatibility with existing system Tracking procurement, installation, operation and maintenance of IT infrastructure across Geographies Support the installation of primary IT infrastructure across K&A offices (e.g. servers, back-up servers, intraoffice networks) in coordination with local IT teams. Support the set-up of IT infrastructure in new offices, as needed Implementing corporate policies and procedures Sr. Technical Support Engineer July 2017 – till date Riyad Bank Kingdom of Saudi Arabia Working for Riyad Bank. One of the largest financial institutions in the Kingdom of Saudi Arabia, supporting the End User Support, Data Center Management and Maintenance support. □ Worked as Technical Support Engineer Supervisor handling team of 7 engineers providing desktop and application support for around 1300 users with Oracle Enterprise Suite (HRMS system for RIYAD Bank and Riyad Capital, forms, reports), SAP Business Intelligence and Business Objects based applications, SAS systems, Bloomberg Elkon, Incident Management Tickets / Service Requests with BMC Remedy tool, Mcafee, Fax-Right, Algo IBM Company, Siebel with maintaining the SLA. Benthic software, Nexthink, □ Keeping regular check on Avecto team, Mcafee team regarding the media access and Microsoft Team. □ Network team on proving firewall port block and Asset Management tracking accurate inventory □ □ □ □ Achieving the KPI with Global Performance focusing the Road Map to 2019 Handling MS Windows 10 migration project Hands on experience with McAfee DLP Agent module, Supporting End users with McAfee Virus scan console, HIPS, Endpoint Encryption agents OSS Engineer December 2015 – June 2017 ADDAR Group (Country House for Information Technology) Kingdom of Saudi Arabia ADDAR Group, one of the leading IT services company in the Kingdom of Saudi Arabia, within the segments like End User Support, Data Center Management. Worked on project with Alcatel-Lucent, NOKIA via Hemmersbach GmbH Co. □ Worked as 2nd Line IT Support Engineer providing with technical desktop and application support for users on site, remote site and VIP support. With handling HPSM SM9 Tickets, maintaining the SLA. □ Hands on experience with McAfee EPO Orchestrator 5 □ Installing and configuring the EPO server □ Supporting End users with McAfee Virus scan console, HIPS, Endpoint Encryption agents □ Creating reports for all endpoint devices / users □ Handling the EPO Console, Agent, Directory, Group, Policies □ Efficiently used BartPE / EETech to support user retrieve data back from Encryption. □ Accurately testing, identifying, repairing, resolving and documenting end user technical issues regarding network/desktop support, printers, mobile phones and desk phones □ Installations, moves, additions, changes and de-installations (IMACDs) for supported hardware □ Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. □ Meeting the SLA’s by constantly monitoring queues and working proactively with the Dispatch Team □ Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. MS-Office □ Administration experience of MS Active Directory users & groups, policies and management concepts □ Collaboration experience including knowledge of remote control of PCs and video conferencing □ Proactively updating Team Leads, Dispatchers and Service Delivery Managers of any operational, personal or professional situations which impacts the Company’s Service Delivery. □ Having a full awareness of service level KPI’s and deliver in accordance with these under guidance of Service Delivery Manager □ Ensuring that all ticket updates and closures are correctly input into the Ticketing System, to ensure accurate reports can be ran on the data. □ Worked with the suppliers, Organizational and customer’s site rules and regulations for the purposes of health and safety. □ Experience with supporting Windows Operating systems, Office suite, imaging, remote control, great customer service, encryption, and familiar with Service Now or similar ticketing tools. □ Solid knowledge of IT Infrastructure and Windows & Mac Operating systems □ Handled other projects with clients like Bombardier, DOW chemical System Administrator March 2014 – November 2015 Electronic Concepts Company (EC) Saudi Arabia The company is one of the leading IT solution providers in KSA, working for MODA Project with (RSAF) Royal Saudi Air Force Datacenter Team at Riyadh HQ, Taif Airbase, Dhahran Airbase and Kharj Airbase. On issues with HP MSL Tape libraries, Blade servers, HP Storage works. □ □ □ □ □ □ □ □ Responsible for supporting and troubleshoot HP c7000's with blade servers of bl680's, bl460's Administering the Cisco 2500 Series & 5500 Series Wireless controller Configuring & Managing Cisco Aironet 1700 series Wireless Access points, Aruba IAP-105 Access points Handling HP EVA 6400 with HSV 400 controllers, HP MSL 4048 tape library's SAN storage - HP storage works, using HP data protector Check server health with Insight control blade management Manage EVA drives using HP Command view SAN switches □ Cisco nexus 5000,7000 series Database Analyst July 2013 – Feb 2014 □ □ □ □ □ Saudi Telecom Company Saudi Arabia Worked with planning & performance management division Keeping close watch on KPI's for better productivity Handling issues related to dashboard on Oracle e-business suite Managed ICMS, CRMD, WFMS, Xing - granite system Creating and submitting BRSD's to IT team with coordination with clients requirements □ Coordinated with IT team on issues with cisco prime provisioning tool Service Delivery Consultant Dec 2009 – June 2013 □ □ □ □ □ □ □ □ □ □ □ □ □ □ Hewlett-Packard International Saudi Arabia Handled LAN Transformation, Voice transformation, Lantronics implementation Project IT081 Active Directory & Exchange Consolidation successfully accomplished WINTEL Server access End User Computing Data Center Management and Security. Managing Windows 2008 Enterprise Server Creating and managing local / domain user accounts with necessary rights and permissions Implementing security policies Deploying images and software with SCCM 2007 Configure Print Server, Network printer Implementing fault tolerance using RAID (Mirroring) Install and configure Terminal Services, Active Directory and manage its replication Using firewalls to protect network resources Installing, configure and troubleshoot NAT, IP Routing protocols, Network protocols □ Install and configure DNS server to support active directory Network Administrator Nov ’04 –Dec ’09 □ □ □ □ □ □ □ Alcatel CIT - Alcatel-Lucent Saudi Arabia Team Project for MPLS Implementation in MEA Deploying users from Net screen client to IP Sec client Hands on experience with Juniper Networks Netscreen-5GT configuring VPN and firewall services Authorizing by installing DHCP server and configuring scopes \ super scopes in it Install, administer and troubleshoot IIS and configure websites in it Setting up file and folder permissions. Performing backups, archiving and checking the data integrity. □ □ □ □ Troubleshooting Hardware problems, Assembling, Servicing, Upgrading Managing Routers Cisco 1800, 2950 series and Alcatel Omni Stack 6024, 6148 series VLANS Administering with PM5, 4740, 4760 for Alcatel OMNI PCX Handling tickets, Service requests on OPS Vega □ Monitoring network with PRTG, Active Wall, GFI-LAN scanner Network Engineer Nov '03 – Nov ‘04 □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ Mideast Data Systems (M.D.S.) Mohamed Mansour Al Rumaih Saudi Arabia Installing, configuring and upgrading Windows 2000 Professional / Server Analyzing & defining the scope of internetwork, upgrading current internetwork to structured Cisco based internetwork Implemented Windows 2000 based network which is running Oracle as Main Server product Analyzing equipment, making physical & logical internetwork design Was responsible to manage the eight branches connected with leased lines to Head Quarter. Our Cisco hardware comprises of 3500, 4000 series Switches and 3600, 7500 series Routers worked with TCP / IP as routing protocols. We are using Windows 2000 as our service operating system along with that (including Exchange Server & SQL Server) Other software's include Arc Serve for Back Up, HP Open View for Liebert UPS monitoring Analysis of Servers, Routers, Switches, LAN / WAN infrastructure, software requirements Implementation include installation & configuration of hardware & software which can be Servers, Routers, Switches, Firewalls, Windows 2000 Antivirus are used and Back up of system is done at a scheduled time period to keep systems out of any trouble Network is attached with many peripheral devices like network printers, storage, backups systems and to manage them to keep all these peripherals available to users as required Having good experience with Windows 2000, Exchange Server, Unicenter TNG, Arc Serve and Server administration Handling Policies for Server like Naming Policy, IP scheme, Security Policy etc. Planning and installation of services like WINS, DNS, DHCP, Active Directory etc. Along with these I was given the task to train the team for Windows 2000 internetworking TECHNOLOGY MS Windows 7, Server 2008, Exchange 2010, SCCM 2012 & 2016, C - Language, HTML5, MS-Access, HPSM SM9, PABX Software PM5 NMC, MS-Office 2013, Peachtree 2005, Lotus Notes Ver. 6, Adobe Acrobat Forms / Distiller, Remotely Anywhere, Norton Ghost, Acronis, GFI Products (Web Monitor ,Network Security Scanner), Active Wall, Solar winds Orion Network Performance Monitor OTHER SKILLS □ □ □ □ □ □ Communication skills with command on fluent English Capable of quickly adapting to changing environments and supervising a development team. Flexible committed individual with excellent communication and troubleshooting skills Dynamic personality with unquestionable integrity. Good and neat appearance. Familiar with office routine work Quick Learner, Team Player (coordination with team), Hard worker, Intelligent, self-confident, presentation skills, Honest, Punctual.