Objective:
A dynamic, self motivated, ambitious, energetic and lifelong learner with diverse
experience in internet cloud computing,
e-commerce, Telecom, Oil and gas industry, problem solving with a positive,
can-do attitude like to contribute what I have achieved through education and
experience.
MOHAMMED AAMER
CALL CENTRE
EXECUTIVE
Education:
Bachelor of Information Technology (IT)
2013
Jawaharlal Nehru Technological University,
Hyderabad, India.
-
-
Mesaieed Global Village 1,
zone: 92 , building: 233,
Street: 701, Mesaieed, Qatar.
Skills:
Typing
Communication skills
MS Office
listening
Leadership
Problem solving
Interpersonal skills
Computer skills
Hobbies:
Experience:
Amwaj Catering services (Client: WOQOD)
DOHA, QATAR.
Current Call Centre Executive
Dec
2018-
Handling inquiries and complaints to ensure customer satisfaction.
Handling sales calls, multitask to resolve a conflict and follow escalation
process.
Delivered an exceptional level of customer service to each customer by
active listening and documenting information during calls.
Facilitating efficient cooperation between all departments.
Supported in improving operations and resolving issues to deliver top
notch customer service.
Worked closely with finance department to establish and deliver results.
Handled day to day running of bulk operations, ensuring high levels of
productivity, and orders progression.
Improved process through consistent hardwork and dedication towards
customer needs by providing feedback to management.
Adeptly handled inbound calls generating sales revenue annually.
Worked with operations department and coordinate with customers.
APR
2017NOV
2018
Reading
Exercise
Travel
Languages:
Hindi
:
R/W/S
URDU
:
R/W/S
Telugu
:
R/W/S
Arabic
:
R/W/*
English
:
R/W/S
Amazon Development Centre India
Hyderabad
Seller Support Associate
Responsible for providing timely and accurate operational support to
merchants selling on Amazon platform.
To recognize system, process and policy issues impacting sellers on
Amazon.
Worked directly with payments team to answer sellers questions.
Ensured adherence to Amazon policy regulations for continued company
compliance. Having vast knowledge of products and services of
ecommerce industry.
Investigate a case of the seller by following up with the concerned
departments and provide results accurately and efficiently.
Managed the smooth operation of the sellers through world-class support.
Monitored multiple databases to keep track of all company inventory in
the warehouse.
Time management , utilizing knowledge departmental resources, policies
and procedures.
Personal
Information :
Father’s name:
Mohammed Javeed
Date of birth:-
Sex: Male
Nationality: Indian
Marital status: Married
Passport: U-
Religion: Islam
Visa: Employment
Experience:
MAY2016
DEC2016
Dreamcom (Client: Etisalat)
Business bay, Dubai, UAE.
Sales Executive
Handled daily customer meetings, sales calls, and account management
tasks.
Received and processed executed customer agreements.
Drove new clients and avenues to build relationships and grow business
opportunities.
Contacted prospects by phone or email to generate corporate sales.
Documented daily work and hunt new prospects by meeting them at their
premises and introducing products to the customers, experienced in
telecom industry and worked with people of different backgrounds and
cultures.
FEB2015
FEB2016
Wipro (Client: Google).
Hyderabad, Telangana, India.
Associate
Worked on accounts of customers based in USA and assessing the risk of
fraud on their accounts by investigating buying trends of the customer.
Increased customer satisfaction by contacting them and informing them
about a suspicious transaction on the account.
Maintaining customers database and Investigate his / her online presence
to check the genuineness of their presence and their digital purchases
using the payment methods.
Worked as a part of the team and contribute ideas for process
improvement. Consistently productive and providing chat support for
blocked accounts.
Declaration:
I Mohammed Aamer, hereby declare that all the statement made in this
CV are completely true and correct to the best of my knowledge and
belief and I will provide original documents as when required.
Place : Doha
Date :-
