Mohammad Shabab Farhan Mansoor

MOHAMMAD SHABAB FARHAN MANSOOR Entrepreneur & Freelancer CONTACT - sfarhan.mansoor@gmail .com https://www.linkedin.co m/in/shabab-farhanmansoor-59a24877/ PROFESSIONAL SUMMARY Proven high degree of coordination & administrative skills. Successfully completed several start-up projects under different industries. Objective oriented and easily adaptable to latest technology trends. Highly capable of presenting to senior management. Represented senior management in front of external parties. Demonstrated leadership skills to build effective team players. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. House # 11, Flat # 3A, 2nd Floor, Gareeb-E-Newaz Avenue, Sector # 13, Uttara, Dhaka-1230 SKILLS Management information systems Supply chain distribution Unsurpassed work ethic Operations management Strategic partnerships Staff Management Business Development Customer relations specialist Startups and turnarounds background WORK EXPERIENCE Entrepreneur & Freelancer Self-employed October 2019 - Present Co-founded an IT company specializing in security & surveillance, networking and industrial equipment supply. Operation was halted for a long time due to Covid-19 pandemic. Operation resumed in 2021 but faced severe difficulties due to lack of demand from the market. Also, the frequency of disagreements increased between business partners. As a result, stepped down from the position. Did some transliteration jobs as a freelancer. Explored opportunities in content writing. Still, hunting for different opportunities. Operation Manager Ignite Publications Ltd. (A Concern of SCHOLASTICA) May 2015 - September 2019 Liaised with different categories of potential & existing clients to build & maintain relationships. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Introduced new methods, practices, and systems to reduce turnaround time. Developed and maintained relationships with external vendors and suppliers. Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services. Analyzed and reported on key performance metrics to senior management. Developed systems and procedures to improve operational quality and team efficiency. Negotiated contracts with vendors and suppliers to obtain best pricing and terms. Developed and implemented strategies to maximize customer satisfaction. Directed initiatives to improve work environment, company culture or overall business strategy. Supervised operations staff and kept employees compliant with company policies and procedures. MOHAMMAD SHABAB FARHAN MANSOOR Entrepreneur & Freelancer EDUCATION MBA IBAIS University- Bachelor of Commerce (B.Com) National University- Higher Secondary Certificate (HSC) Khulna Public College- Secondary School Certificate (SSC) Khulna Newsprint Mills Secondary High School- LANGUAGES Bangla English Arabic Led hiring, onboarding and training of new hires to fulfill business requirements. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Trained and guided team members to maintain high productivity and performance metrics. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. Trained new employees on proper protocols and customer service standards. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Assistant Sales and Marketing Manager Six Seasons Hotel, Nascent Hotels & Ascott Group of Hotels September 2013 - April 2015 Developed sales strategy based on research of consumer buying trends and market conditions. Cultivated and maintained strategic alliances with key partners and vendors. Outlined marketing strategies and developed collateral in close collaboration with product management personnel. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives. Managed accounts to retain existing relationships and grow share of business. Resolved problems with high-profile customers to maintain relationships and increase return customer base. Built relationships with customers and community to establish long-term business growth. Monitor business trends and direct adjustments to Revenue Maximization Strategies. Directed sales support staff in administrative tasks to help sales reps close deals. Program Manager Dhaka Regency Hotel & Resort Limited July 2012 - August 2013 Addressed and resolved technical, financial, and operational concerns by working with team members and directors. Interacted with customers and clients to identify business needs and requirements. Coached team members on productivity strategies to accomplish challenging goals. Met with project stakeholders on regular basis to assess progress and make adjustments. Developed and maintained logistics workflows, procedures and reports. Managed and supervised administrative and daily program operations, complying with policies and regulations. MOHAMMAD SHABAB FARHAN MANSOOR Entrepreneur & Freelancer INTERESTS Technology Artificial Intelligence Robotics Aviation Automobiles Assistant Sales and Marketing Manager Technovista Limited & Synesis IT Limited January 2009 - May 2012 Provided exceptional customer service to foster client loyalty and satisfaction. Kept detailed track of sales and customer information in company system. Worked closely with other departments to understand full scope of available REFREES offerings and provide top-notch salesmanship to customers. Participated in store meetings and product training sessions to understand and sell items. Greeted customers and provided product advice to increase sales. Md. Syedur Rahman Quoted prices, credit terms and other bid specifications. Built relationships with customers and community to promote long term National Resources Management Officer International Organization for Migration (IOM) House 13/A, Road 136, Gulshan 1, Dhaka 1212, Bangladesh business growth. Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends. -- close deals. Developed, maintained and utilized diverse client base. Shahid Hamid FIH Executive Director (Retd.) Dhaka Regency Hotel & Resort Airport Road, Nikunja 2, Dhaka-1229, Bangladesh -- Contributed to event marketing, sales and brand promotion. Met with customers to discuss and ascertain needs, tailor solutions and Operations Officer Imagine Technologies Ltd. (A Concern of SCHOLASTICA) January 2007 - December 2008 Monitor sales trend of products & perform necessary action to boost up sales Manage inventory & provide warranty support of products Develop & maintain effective relationship with all stakeholders Maintained database systems to track and analyze operational data. Deal with suppliers, corporate & general customers and maintaining good relationship with them Identify and develop marketing & promotion strategy Evaluate effectiveness of each marketing campaign and establish data management & tracking systems to improve the marketing efforts of the organization MOHAMMAD SHABAB FARHAN MANSOOR Entrepreneur & Freelancer TO WHOM IT MAY CONCERN, I, the undersigned, certify that, to the best of my knowledge and belief, my curriculum vitae correctly describes me, my qualifications, and my experience. I understand that any willful misstatement described herein may lead to my disqualification or dismissal, if engaged. My experiences in information management, operation, communication & business development and my passion to technology have skilled me to work for different industries throughout the years. I have more than fifteen years of practical experience working in different dimensions of different organizations. I have also worked in software & hardware marketing and operation. These experiences have broadened my business knowledge as stakeholders from different perspectives. I am sound in both oral and written English and have experience in working with different nationalities. I am a rapid learner with a great deal of excitement and enthusiasm in all my endeavors. Although my enclosed curriculum vitae is practical in nature, it cannot convey the full level of my eagerness to undertake new challenges. I would like to continue my diversified growth and expand it as much as possible. Thank you for the time you have taken to review my application. SINCERELY,