Mohammad Raja

Mohammad Raja Experienced Computer Repair Technician and Help Desk Support Specialist Buffalo, NY 14212-- As a computer repair specialist, I understand the ever-changing nature of cybersecurity threats and emerging technologies. I am committed to staying up-to-date with the latest trends and best practices in order to provide effective solutions for my clients. Through continuous learning and education, I have developed a comprehensive understanding of cybersecurity and computer systems, and have experience in implementing and maintaining various security measures. With my knowledge and experience, I am confident that I can assist your company in enhancing its cybersecurity posture and protecting against potential threats. Whether it involves identifying vulnerabilities, implementing security protocols, or developing incident response plans, I am eager to leverage my skills to help your company stay secure in the face of today's evolving cyber landscape. With my dedication to continuous learning and passion for computer repair, I am ready to take on any challenge and deliver results that exceed your expectations. Authorized to work in the US for any employer Work Experience Home Health Aide Edison Home Health Care - Buffalo, NY March 2018 to Present • Provide compassionate and high-quality care to patients requiring assistance with daily living activities, including personal care, medication administration, and mobility support. • Collaborate closely with healthcare professionals, such as nurses and therapists, to ensure optimal patient outcomes. • Demonstrate strong communication and interpersonal skills to build rapport with patients and their families. • Work effectively both independently and as part of a team, while consistently upholding the highest standards of patient care and safety. Computer Repair Specialist Self-Employed November 2011 to May 2017 • Provided comprehensive computer repair and maintenance services to clients, diagnosing and resolving hardware and software issues to improve system performance. • Demonstrated strong technical expertise, utilizing a range of diagnostic tools and software to identify and address a variety of computer issues. • Maintained detailed records of all repairs and service requests, tracking parts used, labor hours, and costs to ensure accurate billing and accounting. • Communicated effectively with clients, explaining technical issues in layman's terms and providing clear recommendations for repair or replacement. • Demonstrated a strong work ethic and commitment to customer satisfaction, regularly going above and beyond to ensure that clients' technology needs were met. Cashier Shell - Grand Prairie, TX December 2015 to April 2017 • Effectively managed nightly operations, including cash handling, inventory management, and staff supervision, ensuring a smooth and efficient shift. • Delivered excellent customer service, utilizing strong communication and interpersonal skills to build rapport with customers and resolve any issues or concerns. • Processed transactions accurately and efficiently, handling cash and electronic payments while adhering to company policies and procedures. • Collaborated with team members to maintain a clean and organized store environment, including restocking shelves and maintaining product displays. • Demonstrated a strong work ethic and reliability, regularly going above and beyond to exceed expectations and achieve store goals. Cashier/Customer Service Venus corner store - Mansfield, TX August 2014 to November 2015 • Provided excellent customer service, utilizing strong communication skills to build positive relationships with customers and ensure their satisfaction. • Processed customer transactions accurately and efficiently, handling cash and electronic payments while adhering to company policies and procedures. • Maintained an organized and clean store environment, including stocking shelves and maintaining product displays. • Demonstrated reliability and a strong work ethic, regularly going above and beyond to exceed expectations and contribute to the success of the store. Assisted Supervisor Komplete Packaging Inc October 2010 to November 2011 • Provided support to the supervisor in overseeing daily operations, including managing schedules, coordinating production activities, and monitoring quality control. • Assisted in training and supervising employees, ensuring that they adhered to company policies and procedures and performed their duties efficiently and effectively. • Maintained accurate records of production activities, tracking inventory, output, and other key metrics to inform decision-making and drive continuous improvement. • Demonstrated strong attention to detail, identifying and addressing issues quickly to prevent delays or quality issues. • Contributed to a positive team environment, fostering open communication and collaboration to achieve organizational goals. Part-time job as Electronic Repairman Teknihall Elektronik GmbH December 2007 to February 2008 • Performed electronic repair and maintenance services on a variety of equipment, diagnosing and resolving hardware and software issues to improve system performance. • Utilized strong technical expertise and diagnostic tools to identify and address a range of electronic issues, including troubleshooting, repair, and replacement of components. • Demonstrated attention to detail and adherence to strict quality standards, ensuring that all repairs were completed to a high standard and met the needs of the client. • Maintained detailed records of all repairs, tracking parts used, labor hours, and costs to ensure accurate billing and accounting. • Communicated effectively with clients, providing clear explanations of technical issues and offering solutions to address their needs. Certified Repairman Electronics at August-Bebel-Schule 2006 to 2007 • Completed a comprehensive electronics repair program, gaining expertise in a range of diagnostic tools and techniques. • Developed strong technical skills in troubleshooting, repair, and replacement of electronic components, including circuit boards, microprocessors, and other hardware. • Demonstrated a strong commitment to quality and attention to detail, ensuring that all repairs were completed to a high standard and met the needs of the client. • Maintained detailed records of all repairs, tracking parts used, labor hours, and costs to ensure accurate billing and accounting. • Demonstrated a strong work ethic and commitment to continuous learning, staying up-to-date with the latest trends and technologies in the field of electronics repair. Education Associate's degree in Business Administration Erie Community College - Buffalo, NY August 2017 to May 2019 Some college in Economics Tarrant County College - Arlington, TX 2012 to 2013 High school diploma or GED AWO Lernwerkstatt Dietzenbach (Private School) - Dietzenbach 2007 to 2009 Skills • Computer Skills: Proficient in utilizing various software and computer programs, with expertise in Microsoft Windows and hardware troubleshooting. (10+ years) • Computer Repair: Skilled in diagnosing and resolving computer hardware and software issues, leveraging a variety of diagnostic tools and techniques to ensure optimal performance. (10+ years) • Microsoft Windows: Skilled in using Microsoft Windows operating systems and software, with expertise in troubleshooting and resolving technical issues to ensure optimal functionality. (10+ years) • Computer Hardware: Skilled in diagnosing and repairing hardware issues in computer systems, using a variety of diagnostic tools and techniques to ensure optimal performance. (5 years) • Metatrader 4 & 5: Experienced in using Metatrader 4 & 5 software for financial analysis and trading purposes. (1 year) • Self-Motivated: Demonstrates strong initiative and self-motivation in achieving goals and completing tasks. (10+ years) • Forex Trading: Experienced in financial markets and investing with a strong interest in the Forex trading industry. (Less than 1 year) • Stock Chart Reading: Skilled in analyzing and interpreting stock charts to inform sound investment decisions. (2 years) • Financial Analysis: Experienced in conducting financial analysis and leveraging financial data to make informed business decisions. (1 year) • Soldering: Skilled in repairing electronic components and circuitry using soldering techniques. (Less than 1 year) • Inventory Management: Experienced in managing inventory and maintaining precise records of stock levels and movements. (2 years) • Sales: Experienced in sales with a proven track record of surpassing sales targets and providing exceptional customer service. (1 year) • Communication: Skilled in explaining technical issues to clients, providing clear repair or replacement recommendations, and fostering open communication and collaboration within teams. (10+ years) • Assembler: Skilled in assembling and constructing products using a variety of tools and techniques to ensure high quality and precision. (2 years) • Cash Handling: Experienced in accurately handling cash and processing transactions with strong attention to detail and numerical accuracy. (10+ years) • Help Desk: Proficient in providing technical support and assistance to users, with strong problemsolving and troubleshooting abilities. (2 years) • Information Security: Experienced in information security principles, practices, and compliance requirements, with strong knowledge of security controls and risk management. (4 years) • Computer Networking: Skilled in configuring and setting up computer networks, with knowledge of network protocols, IP addressing, and network troubleshooting techniques. (2 years) • Cybersecurity: Interested in the cybersecurity industry with foundational knowledge of cybersecurity principles and best practices. (Less than 1 year) • Search Engine Optimization (SEO): Experienced in optimizing websites for search engines, with knowledge of SEO strategies, techniques, and tools. (1 year) • Linux: Experienced in working with Linux operating systems, with knowledge of Linux administration, shell scripting, and command-line tools. (1 year) • Customer Service: Skilled in interacting with customers, resolving their concerns, and ensuring their satisfaction. (10+ years) • Technical Expertise: Skilled in diagnosing and repairing electronic equipment using a variety of diagnostic tools and techniques. (10+ years) • Attention to Detail: Diligently maintaining precise records of repairs, consistently adhering to quality standards, and swiftly identifying and addressing issues. (10+ years) • Management: Effective in supervising employees, coordinating production activities, and training new staff to optimize workflow and productivity. (10+ years) • Record keeping: Maintaining detailed records of production, tracking inventory, and analyzing key metrics to ensure accurate billing and accounting. (10+ years) • Python: Able to understand and modify existing Python code without any prior coding experience, enabling effective collaboration with Python developers and stakeholders. (Less than 1 year) • Bash Reading: Skilled in analyzing Bash scripts, identifying and correcting errors, and modifying functions. Experienced in debugging scripts using debugging tools, and knowledgeable in Bash syntax and command line scripting principles. Collaborates effectively with developers, providing feedback and suggestions for improvement. (Less than 1 year) Languages • • • • • English: Fluent (speaking, reading, writing) - Fluent German: Native & Fluent (speaking, reading, writing) - Fluent Urdu: Native speaker (speaking, comprehension) - Intermediate Hindi: Proficient (speaking) - Intermediate Punjabi: Proficient (speaking) - Intermediate Links http://www.MrRaja.com https://www.youtube.com/@mrraja Certifications and Licenses UAS Drone Pilot: Aerial Operations Specialist. October 2022 to Present As a UAS Drone Pilot Specialist, responsible drone operation is of the utmost importance. This includes adhering to all local air regulations, operating the drone in a safe and controlled manner, and minimizing any potential risks or hazards to the surrounding environment and individuals. By prioritizing safety and responsible operation, UAS Drone Pilots are able to leverage the unique capabilities of drones to efficiently and effectively conduct aerial operations, including photography, surveying, and inspections, among others. Assessments Technical support — Proficient March 2022 Performing software, hardware, and network operations Full results: Proficient Basic computer skills — Expert March 2022 Performing basic computer operations and troubleshooting common problems Full results: Expert Principles of accounting — Familiar March 2022 Preparing financial records according to federal policies Full results: Familiar Work motivation — Completed March 2022 Level of motivation and discipline applied toward work Full results: Completed Technical support: Customer situations — Completed March 2022 Responding to technical support situations with sensitivity Full results: Completed Technical support: Customer situations — Completed March 2022 Responding to technical support situations with sensitivity Full results: Completed Customer focus & orientation — Completed March 2023 Responding to customer situations with sensitivity Full results: Completed Written communication — Highly Proficient March 2023 Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.