Mohammad Jafari

Mohammad Jafari 1060 Alberni St. Vancouver , British Columbia -- Summary An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, and able to organize, train and monitor teams. Seeking a new, challenging role in a charity which will utilize existing skills. Education Fraser International College Associate of Science Graduated May 2013 Code Core Certificate of Web Development Graduated June 2016 University of British Columbia Certificate of Marketing Graduated November 2016 Employment History Microsoft Business Product Advisor January 2015 – December 2015 1. Top seller for 8 months. 2. Business to business and business to customer sales. Product troubleshooting and conflict resolution. 3. Negotiated prices, terms of sales and service agreements. 4. Identified prospective customers by using business directories and following leads from existing clients. 5. Built relationships with customers and the community to promote long-term business growth. Legacy Cars Sales Associate February 2014 – December 2014 1. Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive models. 2. Qualify buyers by understanding their interests and requirements; matching requirements and interests to various models, etc 3. Ensure that customers understand the vehicle's operating features, paperwork and warranty. 4. Develop buyers by keeping good rapport with previous and new customers; also by suggesting trade-ins; respond to inquiries; recommend sales campaigns and promotions. Fraser International College Orientation Leader May 2009 – June 2013 1. Lead a group of forty freshmen through the first week of school. 2. Planned and coordinated with a group of four students a variety of events for newly admitted students. 3. Assisted new international students with accommodation and course planning. Hobbies & Interests-. Reading Business Books. Skydiving. Piloting. Listening to music. Studying stock related articles. Socializing. Learn Coding. Professional Skills Proficiency with CRM systems: Advanced HTML: Intermediate WordPress: Advanced Direct email campaigns: Advanced SEO: Intermediate Social Media Marketing: Advanced Web management: Intermediate Revenue Generation Strategy: Expert Word: Expert Excel: Intermediate Powerpoint: Advance Outlook: Expert Apple iWork: Expert Computer Security: Advance Languages English: Fluent Farsi: Native