Mohammad Francis

MOHAMMAD Mob. No-/Res- E-mail address:-Entry level positions in Customer service representative Career objective I possess experience in the hospitality industry. I have hand on experience in the opening and up-keep of residents’ towers, lobby, malls and offices. Seeking a position that fits my skills and experience Career Achievements Trained new employees for the job of Cleaners. . Successfully handled and prioritized the daily needs of the Industry to fill the equipments and tools.. Structured and maintained new cleaning standards using up to date information about high touch areas and risks for transmission of disease. I Made recommendations to improve service and ensure more efficient operation. Researched and recommended new cleaning standards for the newest infection control standards. Experience Customer service associate Serco Mumbai,- Was instrumental in sales and deliveries, customer tracking, telemarketing, and customer service, including customer complaints, accounts payable and receivable. Customer service associate Aeries Mumbai,- Was instrumental in sales and deliveries, customer tracking, telemarketing, and customer service, including customer complaints, accounts payable and receivable. Customer service associate First source LLC Mumbai,- Was instrumental in sales and deliveries, customer tracking, telemarketing, and customer service, including customer complaints, accounts payable and receivable. Education and Certification Passed H.S.C. from Apex institute of education Valjapur (M.S) (2003) with 66% Passed S.S.C. from Padua High School Maharashtra in (1998) with 70% PERSONAL DETAILS Sex/Date of Birth : MALE / 16th. Jun.1980 Nationality : Indian Marital Status:MARRIED Languages Known:ENGLISH, HINDI and MAHARATI Present Address : Cheeta camp Trombay Mumbai 88 Sports : Football & Cricket TECHNICAL QUALIFICATION Computer Basics (Word, Excel & Power point) CERTIFICATE OF COURSE Certificate of course on skill test take by parganya Hotel management, Certificate of course on skill test take by parganya Hotel front office management Certificate of course on skill test take by parganya housekeeper Certificate of course on skill test take by parganya customer relationship management DECLARATION All the information mentioned above is true and I assure you that if given a chance to serve your organization I will always posses’ honesty and dedication toward my work. (Mohammad Francis)