Mohammad Farooq

Mohammad Farooq CONTACT INFORMATION Mobile No - - Email ID --Permanent Address - A 1032/9 G.T.B. Nagar Kareli Allahabad, Uttar Pradesh 211016 OBJECTIVE Seeking a position in the organization that offers professional growth, where I can utilize my abilities. I want to be an inherent part of your industry and contribute towards the growth of the organization as well as the industry. ACADEMIC PROFILE    B. Tech (Electronics & Communication) from Shambhunath Institute of Engineering & Technology with 69.3% in 2015 Intermediate passed from U.P. Board with 64.2% in 2011 High School passed from I.C.S.E. Board With 61.1% in 2009 WORKSHOP/ SEMINAR  Participated in the workshop based on (Android Application)  Participated in the workshop based on (Micro Controller) PROJECTS UNDERTAKEN Title-Virtual painting on canvas by detecting object by MATLAB with hardware implementation Role-To understand the commands and to create logic Description-Track the object with interfacing the system camera and creating a path with pixel value with hardware implementation to move robot in the same direction as the object in front of camera move. WORK EXPERIENCE 1 - Worked at Prometric Inc Pvt Ltd as a Security Specialist in Delivery Service Department from 16th November 2015 to 15th April 2016 on Serco payroll, Role in Prometric-To take the system remotely and to solve their site queries by tracking their check list online and offline. 2 - Worked at Teleperformance from 9th may 2016 to 6th June 2017 in UBER US process.       Role in TeleperformanceTo solve the client’s query by means of email. To help customers with complaints and questions regarding with Uber trips. To give customers information about products and services. To schedule trips for the user and troubleshoot any issue related with the app. To resolve any trip related issue by taking rider and driver in loop. By helping customers understand the services and answering questions about their reservations 3- Worked at Concentrix Gurgaon from 8th June 2017 to 12th Jul 2019.           Role in ConcentrixTo solve the client’s query by means of live chat in US Sprint Process. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently Developed reputation as an efficient service provider with high levels of accuracy Described product to customers and accurately explained details and care of Sales Answered product questions with up-to-date knowledge of sales and store promotions Managed wide variety of customer service and administrative tasks to resolve customer issues Helped drive sales goals and achieve monthly quotas Asked open-ended questions to assess customer needs Suggest new Phones and inform them about promotions and upcoming events Recommended alternative items if product was out of stock 4- Worked at Nadcab Technologies from Aug 2019 to July 2020 as BDM Role in Nadcab-      Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts. Collaborated with business development, marketing, and product departments on the creation of competitive concept proposals. Developed new service offerings based on detailed and documented insights of market and client needs. Managed and maintained a structured analysis of target markets, clients, and documentation in the CRM system. Built and maintained relationships with key contacts at potential clients, consulting companies and partners in order to get access to new opportunities. SUMMER TRAINING  CATC (Civil Aviation Training College) Allahabad COMPUTER SKILLS  Ethical hacking  Operating system: windows xp / 7 / 8  Knowledge about MATLAB commands and environment 1. Simulink 2. Image Processing Toolbox 3. Computer Vision Toolbox 4. MatLab GUI  Basic Knowledge of programming in C, C++  Proficient in working on MS Word and MS Powerpoint ACADEMIC / EXTRA-CURRICULAR ACHIEVEMENTS        Member of IETE (Institution of Electronics and Telecommunication engineers) Conduct workshop on XILINX in SIET in year 2015 Participated in the event robotics organized at SIET in year 2013 Secured 1st Position in event MATLABia held at SIET in year 2013 Secured 2nd Position in event XILINX held at SIET in year 2013 Participated in the public speaking organized by IETE in SIET in year 2013 Participated in different events on sports day and acquired 2nd position in Chess. PERSONAL DETAILS Father’s Name Date of Birth : Mohammad Matloob : 02 july, 1992 Gender Proficiency : Male : Hindi, English & Urdu. DECLARATION I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief. Date: Place: Mohammad Farooq