Mohammad El Jousif | Freelancer Resume

Business Analyst | Product Owner | Project Delivery Manager Mohammad El-Jousif Centar, Skopje Statistical Region, North Macedonia Summary Senior Product Expert and Business Analyst with 6+ years of experience delivering SaaS, FinTech, and enterprise platforms, including Microsoft Dynamics 365 CRM for regulated banking environments. Proven in translating complex business needs into scalable, compliant solutions while improving delivery efficiency through automation and data-driven decisions. Trusted partner to stakeholders and cross-functional teams in hybrid and remote settings. Technical skills Product & Project Management SDLC (Agile, Waterfall, Hybrid), Jira, Asana, Clickup, Confluence, Gemini, Monday, Trello, Business & Data Analysis Product Development Area(s) of specialization Product and Project Management FinTech, Banking Healthcare SaaS Platforms and Solutions Dynamics 365/ERP Implementation Agile, Waterfall & Hybrid Delivery Mobile and Web Application Development Languages FinTech, Banking, Healthcare, SaaS, Dynamics 365/CRM, ERP (NetSuite), Mobile (React Native, iOS Swift), Web (React, HTML, CSS, JavaScript, .Net), AI development, IoT English: Fluent Technical Tools Arabic: Native Excel, Powerpoint, SQL, SSMS, SSRS,, Report Builder, Postman, Swagger, Figma, GitHub, Azure, Data Flow Diagrams (DFD), UAT Planning & Support, Excel-Advanced, PowerShell AI & Analytics MS Copilot AI , Zapier, Notion AI, Copilot, Applied AI Integrations (ChatGPT APIs), AI-driven Product Management Stakeholder Management Stakeholder Management & Alignment, Cross-functional Communication, Use Cases & User Journeys Analysis, Risk Management (RM), User Stories & Acceptance Criteria, Macedonian: Professional working proficiency Education High School Diploma – Information Technology. Bachelor of Science (BSc) in Business Information Systems Computer Software Engineering (Graduate). 1-6 Area(s) of responsibility Quipu GmbH- ProCredit Bank 07/2024 - Present Skopje, North Macedonia (Hybrid) Product Expert & Business Analyst 1 year 5 months Delivered Microsoft Dynamics 365 CRM solutions for banking clients, translating complex business requirements into scalable, compliant digital processes. Focused on optimizing CRM workflows, enhancing customer engagement, and driving operational efficiency through automation and data-driven insights. Responsibilities ● Led end-to-end implementation of Microsoft Dynamics 365 CRM projects, converting complex client requirements into actionable tasks for development teams. ● Acted as primary liaison with banking clients, ensuring delivery met business expectations and complied with regulatory standards. ● Facilitated cross-functional alignment by translating client goals into technical language for developers, QA, and DevOps. ● Created prototypes, user stories, and documentation to streamline development and testing workflows. ● Analyzed client requirements and translated them into clear, actionable tasks for development teams, ensuring alignment with business objectives. ● Supported database changes and reporting through SSRS and SSMS by reviewing, modifying, and executing SQL scripts. Achievements ● Optimized delivery timelines, achieving a measurable 20% reduction in turnaround time. ● Reduced delivery timelines by approximately 20% through improved requirement structuring and stakeholder alignment. ● ISIC identification into business processes, enabling automated validation and improving operational accuracy for targeted financial products. ● Designed and implemented an AI-assisted automation solution using Copilot, reducing manual effort and saving 15% of daily time during a major data migration project. Skills Dynamics 365, SSRS, SSMS, SQL, Business Analyst, Stakeholder Management, Banking, Fintech, Project Delivery & Program Management, AI Integration, Functional & Technical Specifications, Postman API’s 2-6 Upwork Skopje, North Macedonia (Remote) SaaS and ERP/Dynamics 365 Project Delivery, Business Analyst, Product Owner 2019 - Present 6 years 11 months Freelance delivery of high-quality mobile and web solutions for global clients, with a focus on SaaS, ERP, and Dynamics 365 implementations. Projects emphasize client satisfaction, agile and hybrid management, and scalable solution delivery. Responsibilities ● Freelance Senior Project Manager with experience delivering high-quality mobile and web solutions for global clients. ● Gathered and analyzed business requirements, converting them into clear user stories, functional specifications, and acceptance criteria for development teams. ● Conducted process reviews and UX flow analysis to ensure proposed solutions aligned with client business goals and improved product usability. ● Achieved Top Rated Plus status, reflecting consistent performance, timely delivery, and strong long-term client relationships. ● Led cross-functional teams across iOS, Android, and web platforms, overseeing all phases from discovery to deployment. ● Skilled in managing project timelines, budgets, and remote teams to deliver scalable, user-centric applications efficiently and on schedule. Achievements ● Successfully coordinated fully remote, cross-functional teams across multiple time zones, maintaining consistent productivity and communication. ● Enhanced product usability by providing UX feedback and process improvements that increased user satisfaction in delivered apps. ● Successfully managed and delivered 16 full-cycle projects on Upwork, all rated 5 stars, demonstrating excellence in client satisfaction and project delivery. ● Received Top Rated Plus status on Upwork, and all managed projects received 5-star ratings. Skills SaaS, ERP, Dynamics 365, Agile, iOS, Android, Web Development, Stakeholder Management, Functional Specifications, Workflow Optimization, Data Analysis, SQL (SSMS/SSRS),UAT Coordination, Documentation & Reporting, Acceptance Criteria, Gemini,Clickup, Asana, Slack, Postman, Swagger 3-6 RexSolution Skopje, North Macedonia (On-site) 02/2018 - 03/2024 Project Coordinator & Head of Business Development. 3 years Business Analyst. 2 years 10 months Experienced Project Delivery Manager and Business Development Leader with 6+ years in SaaS, IoT, and mobile solutions. Skilled at driving growth, optimizing project delivery, and leading cross-functional teams. Proven track record of improving efficiency, fostering client relationships, and delivering high-quality solutions on time. Responsibilities ● Led SaaS, IoT, FinTech, mobile (iOS/Android) and web projects across Europe, managing full project lifecycles from planning to delivery and post-implementation support. ● Directed business development initiatives, growing market share by 25% and expanding the client base by 30%. ● Translated client requirements into actionable plans, aligning business objectives with technical execution and digital optimization. ● Managed cross-functional teams (up to 8 members) across project management and business development functions. ● Introduced KPIs, dashboards, and workflow improvements, improving project delivery speed, reporting accuracy, and decision-making. Achievements ● Employee of the Year (2021) for exceptional contribution to growth and operations. ● Implemented data-driven client insight framework, increasing proposal success rate by 20%. ● Delivered multiple SaaS enhancements ahead of schedule, improving client satisfaction and retention. ● Launched EcoCare and Mimiq IoT projects, delivering high-quality mobile applications aligned with client needs. ● Expanded service portfolio with AI-powered automation and analytics solutions. Skills SaaS, IoT, FinTech, Mobile & Web Development, Agile (Scrum/Kanban), Business Analysis, KPI Implementation, Workflow Optimization, Digital Transformation Strategy, Stakeholder Management, Remote Project Delivery 4-6 SHORE TEAMS Utrecht, Netherlands (Remote) Business Development for SaaS & Technology Projects 01/2024 - 06/2024 6 months Achievements ● Introduced data-driven project scoping, aligning technical solutions with client KPIs and improving delivery accuracy. ● Successfully identified and validated new market opportunities using process analysis and competitive benchmarking, leading to expansion of service offerings in two new European markets. BOOK A DOCTOR LIMITED United States, Ohio (Remote) Project Delivery Manager 08/2020 - 11/2022 2 years 3 months Responsibilities ● Delivered a healthcare SaaS platform supporting clinics and medical workflows. Achievements ● Built workflow automation, cutting manual handling by 20%. ● Designed patient feedback loop → 15% higher satisfaction. ● Delivered major releases early in a fully remote environment. Skills SaaS, Healthcare Platform, Agile, JIRA, Confluence, BPMN, Figma, SQL, SEO, UX/UI Optimization, Business Requirements Gathering, Process Mapping, Workflow Analysis, Stakeholder Management, Data-Driven Decision Making, Cross-Functional Team Coordination, Remote Project Delivery 5-6 Mimiq United States, San Francisco, California (Remote) Technical Product Manager 02/2016 - 01/2018 1 year 11 months Achievements ● Launched IoT products aligned with business objectives, improving reliability and user adoption, streamlined product development workflow, reducing time-to-market and enhancing team efficiency. Skills IoT, Product Management, Agile, Roadmap Development, Requirements Definition, React-Native, ZcoJo Amman-Jordan (Hybrid) Junior Front-end Developer 05/2015 - 07/2016 1 year 2 months ● Developed responsive e-commerce front-end components (HTML, CSS, JS, BootStrap). Trainings, workshops and other activities ● Attended: The Complete 2020 Web Development Bootcamp. ● Attended: Programming in HTML5 with JavaScript and CSS3. ● Attended: AI for Business Leaders. Certificates, prizes and appraisals ● Scrum Master Certified (SMC). ● Agile Certified Product Manager and Product Owner Credential (ACPM). ● Employee of the Year – RexSolution. ● Top Rated Plus, Upwork. 6-6