Mohammad El Jousif | Freelancer Resume

Mohammad El Jousif Manager | Business Analyst | Product-Led Growth Strategist | IT Project & Dynamics 365 Delivery Expert Centar, Statistical Region, I’ve been working in tech and business for over 10 years. Most of what I do comes down to making sure projects move forward. people stay aligned, and things get delivered. I’ve led projects for mobile apps, websites, and CRMs, worked with teams across different countries, and helped businesses grow by improving how they work and how they talk to their clients. -www.linkedin.com/in/mohammadel-jousif-1056ab19a I’m not big on titles, but whether it’s project management, product owner, business development, or just getting things unstuck, I like solving problems and keeping things clear and simple. Agile & Scrum Methodologies Project Delivery / Project Management Client Relationship Management Product-Led Growth (PLG) Product Management (Web & Mobile) CRM Implementation (Microsoft Dynamics 365) (Hybrid) • North Macedonia Led end-to-end implementation of Microsoft Dynamics CRM projects, translating complex client requirements into clear tasks for development teams. • • • • • • Acted as the primary liaison with bank clients, ensuring product delivery matched their expectations and regulatory needs. Facilitated cross-functional alignment by communicating client goals across internal teams, including developers, QA, and DevOps. Created prototypes and project documentation to support smoother development and testing workflows. Enhanced delivery transparency and trust by maintaining direct communication with stakeholders. Optimized delivery timelines by streamlining internal processes, resulting in a 20% reduction in turnaround time. Supported database changes and reporting through SSRS and SSMS by reviewing, modifying, and executing scripts. Netherlands (remote) (on-site) Project & Business Development Manager • Led strategic business development initiatives and oversaw the successful delivery of over 10 full-cycle projects, consistently meeting deadlines and staying within budget. • Drove company growth by increasing market share by 25% and expanding the client base by 30% through data-driven and targeted strategies. • Directed the development and launch of complex mobile applications, including EcoCare and the Mimiq IoT project, ensuring high-quality outcomes aligned with client needs. • Introduced and implemented key performance indicators (KPIs), significantly improving project delivery speed and execution quality. • Led and developed an 8-member business development team, fostering a high-performance, collaborative environment. • Recognized as Employee of the Year (2021) for outstanding contributions to company growth and operational excellence. (remote) • • • • • • Served as a key business analyst on large-scale digital transformation initiatives, including the Progress Charter project—an enterprise-level platform designed to streamline project management and reporting for educational institutions. Collaborated cross-functionally with stakeholders, developers, and UX teams to gather requirements, define business goals, and deliver high-impact features. Contributed to the development of Book-a-Doctor, an online healthcare booking platform, enhancing user experience through data-driven process improvements and detailed workflow mapping. Conducted in-depth business process analysis and requirements elicitation, resulting in more efficient workflows and reduced development rework. Applied SEO best practices and web analytics insights to improve product visibility and user engagement. Utilized tools such as JIRA, Confluence, and BPMN for documentation, backlog grooming, and project tracking. Upwork Senior Project Manager 2019 - Present (5 years) • • • • • • Freelance Senior Project Manager specializing in mobile app and website development, with over 5 years of experience delivering high-quality digital solutions for global clients. Successfully managed and delivered 12 full-cycle projects on Upwork, all receiving 5-star reviews, demonstrating a strong commitment to client satisfaction and project excellence. Achieved Top Rated Plus status, reflecting a consistent track record of outstanding performance, timely delivery, and long-term client relationships. Lead cross-functional teams across iOS, Android, and web platforms, overseeing the entire project lifecycle from discovery to deployment. Skilled in Agile methodologies, project scoping, sprint planning, stakeholder communication, and ensuring alignment between technical solutions and business goals. Adept at managing timelines, budgets, and remote teams to deliver scalable, user-centric applications on time and within budget. (remote) (on-site)