Mohammad Abbas Rather

Mohammad Abbas Rather Email: abbasratherevahoo.com Phone: - Address: Sonapah, Beerwah, Jammu and Kashmir, India. Professional Summary: Dedicated IT professional with over 9 years of experience in IT infrastructure management, technical support, and cloud-based solutions. Skilled in troubleshooting complex technical issues, managing IT operations, and ensuring seamless system performance. Proficient in Azure Active Directory, Intune, Office 365, and ServiceNow, with a strong background in supporting global teams and multinational corporations. Skills: • IT Infrastructure Management • Technical Support and Troubleshooting • Windows 10/11 Installation and Configuration • Azure Active Directory and Intune Management • Cloud Computing and Virtualization ( Azure, VDIs) • Office 365 Administration (Certified UMT/AMT Admin) • System Hardware and Software Troubleshooting • ServiceNow and ITIL Support Frameworks • Remote Desktop Support and Cloud PC Troubleshooting • User Access Management • Languages: English, Urdu, Hindi, Kashmiri Work Experience: IT Analyst at Gigmo Solutions Pvt. Ltd., India from 8th November 2022 to 13th March 2025 • Administered Azure Multi-Tenant (AMT/UMT) environments and resolved issues for Remote Desktop Protocol (RDP) and Cloud Virtual Desktop Infrastructure (VDIs). • Managed ServiceNow for Virtual Infrastructure Support Operations (VISOPs) and oversaw BTS Portal operations. • Provided technical support to global teams, ensuring efficient IT operations and system reliability. • Configured and managed Azure Active Directory for user access policies and permissions. • Troubleshot issues related to Remote Desktop, Cloud PC, Office 365, and Windows 10/11 environments. Technical Support Engineer at Concentrix India Pvt. Ltd., India from 24th September 2019 to 10th September 2022 • Delivered Level 1 technical support for Dell client products, resolving hardware and software issues. • Utilized diagnostic tools to identify and resolve technical defects and service issues. • Maintained in-depth knowledge of Dell product lines and emerging technologies. EDP Manager at Shuhul Autohub Pvt. Ltd., India from 1st January 2018 to 3rd August 2019 • Oversaw IT infrastructure, including software upgrades and system maintenance. • Managed DLIGHT software for car stock, billing, and vehicle registration processes. • Ensured secure database management and resolved IT-related issues across the organization. IT Executive at Prudence Technology Pvt. Ltd., India from 5th October 2016 to 24th November 2017 • Managed IT system requirements and implemented security protocols. • Installed and upgraded software to maintain optimal system performance. • Troubleshot IT-related challenges across multiple departments. Associate System Engineer at IT Support Desk Pvt. Ltd., India from 18th August 2014 to 30th July 2016 • Installed, configured, and maintained desktops, operating systems, and software applications. • Diagnosed and resolved hardware and software issues to ensure system reliability. • Managed operating system file systems, user permissions, and printer configurations. Education: Bachelor of Technology (B.Tech) in Information Technology Engineering at Baba Ghulam Shah Badshah University, Rajouri, India from 2010 to 2014. Certifications: • WordPress Development | Udemy • Coordination in RFID Workshop | COET, Baba Ghulam Shah Badshah University Honors and Awards: • 1st Prize in Speech Competition on Girls' Dowry | Field Publicity of India Personal Details: • Father's Name: Mohammad Khalil Rather • Mother's Name: Zoona Banoo • Date of Birth: February 15, 1992 • Gender: Male • PAN Number: BXDPR9951A • Passport Number: U- • Aadhar Number:-