Mohamed Risvi

Mohamed Risvi.PMobile:- Email:- SUMMARY Have 11 Years of Customer Service Work Experience. Strong ability to convince customers towards optimal sales, through high level of determination, positive attitude and hard-work. Excellent knowledge of administrative in various office environments. Sound Knowledge in handling customer queries. Strong analytical skills with the ability to effectively analyze and resolve issues in Customer relations activities Good trouble shooter and effective decision maker in demanding situations. Possess excellent communication skills. A potential, resource-packed individual with experience in IT and IT Enabled Services with eagerness to learn Emerging Technologies in order to utilize the most advanced features. An excellent Communicator with good analytical and interpersonal skills. PROFESSIONAL EXPERIENCE GD Innovative Solutions (Feb2018 – Apr2019) Worked as Customer Support Representative for the recruiting firm ‘openriver.com’ scheduling interviews between the clients and the candidates communicating via emails. Sutherland Global Services (Jul2013 - Sep 2017) Worked as Senior Consultant for one of the Credit Bureaus in the U.S Equifax in resolving customer queries and achieving the sales target. HCL Technologies BPO Ltd (Sep 2006 – Nov 2012) Worked as a Senior Technical support officer and as a Mentor for AT&T internet services in handling escalation calls, guiding and training the team to achieve the client targets. EDUCATION Degree Institution From To Bachelor Of Business Administration Madras University Jun 09 May 12 Diploma in E.C.E Morning Star Polytechnic Jun 00 Mar 02 Intermediate Carmel Higher Secondary School Jun 99 Mar 00 Specialization and Achievements Worked in GD Innovative Solutions as a Customer Service Representative for one of the recruiting company in the U.S (Openriver.com) Worked in Sutherland Global Services as Sr. Consultant for Equifax (Credit Bureau for U.S) resolving issues based on Credit Reports and Offering Sales on Credit Bureau Products. Awarded as the Equifax Annual Best Performer in Customer Service and Sales for the year 2014-15. Worked in HCL Technologies BPO Ltd as Technical Support Officer for AT&T & BT ISP for Residential customers Configuring Modem, Routers and Handling basic computer issues. Worked in HCL Technologies BPO Ltd as Support Staff for Common Wealth Bank of Australia for Mortgage Process Converting HLS to Comsee data base. Awarded as the AT&T Top performer for the year 2010 PROFESSIONAL SKILLS Area Skills Packages MS Word, PowerPoint Operational CRM Oracle, People soft, Seibel(One view) & Sales force Strengths: Quick Learner Result Oriented Adaptability to work in a team Good Communication Skills High Energy Levels Skills & Responsibilities: Resolving issues related with Credit Report and Internet Connectivity issues in a highly and professional manner. Meeting the SLA of the customer and handling promptly for the customer queries. Meeting and Exceeding Sales Target set by the Process Each Month. Mentoring and assisting the team members in improving their performance. Finish tasks assigned to me in stipulated time. Provided administrative and secretarial support in various office environments. Coordinated and managed multiple priorities and projects on a timely basis. PERSONAL DETAILS: Date of birth : - Father’s Name : Peer Mohamed Address of communication : 7/9, South Mosque Street, Aloor 629801, Kanyakumari Dist. TamilNadu, India. I hereby declare that the information given in my Resume is correct and complete to the best of my Knowledge. Mohamed Risvi