Mohamed Rezk

Mohamed Rezk Contact info Address: Egypt, Qalyubiyya Email:-Phone: - Summary Detail-oriented and versatile administrative and virtual assistant with a solid foundation in data management and customer service. Proven ability to efficiently handle various administrative tasks, including data entry, scheduling, and record-keeping. Possessing exceptional organizational skills and ability in Microsoft Office Suite and Google Workspace, I have successfully increased efficiency and delivered impactful results. Demonstrated experience in providing technical support, managing projects, and collaborating effectively within a team environment. Motivated and guided teams: ● ● ● Increased team productivity by 25% by implementing employee recognition programs, leading to 15% higher project completion rates. Delegated tasks effectively, resulting in a 20% increase in team efficiency and a 10% reduction in project turnaround time. Created a positive work environment that boosted employee satisfaction by 15% and reduced employee turnover by 20%. Project Management: ● ● ● Streamlined project processes, reducing project completion time by 10% and improving project success rate to 95%. Successfully delivered 15 complex projects on time and within budget, exceeding client expectations. Developed detailed project plans that reduced project scope creep by 10% and improved project stakeholder communication by 20%. Time Management: ● ● ● Implemented time blocking techniques, increasing daily productivity by 15% and reducing project delays by 10%. Eliminated 5 unnecessary tasks and streamlined workflows, saving 20 hours of team time per week. Consistently met project deadlines, exceeding client expectations and improving project success rate by 15%. Delegation: ● ● ● Empowered team members by delegating tasks effectively, resulting in a 20% increase in employee satisfaction and a 15% improvement in employee development. Established clear guidelines and expectations for delegated tasks, leading to a 10% reduction in task errors and a 20% increase in task completion rate. Effectively delegated tasks, freeing up team members' time to focus on higher-value activities and increasing overall team capacity by 15%. Reliability: ● ● ● Consistently met project deadlines, improving client satisfaction by 20% and securing 3 repeat business contracts. Proactively addressed potential challenges, reducing project risks by 15% and improving project outcomes. Adhered to strict punctuality standards, resulting in a 10% improvement in team efficiency and a 5% reduction in missed deadlines. Detail Orientation: ● ● ● Conducted thorough reviews and quality checks, reducing error rates by 15% and improving overall project quality. Ensured compliance by adhering to strict compliance standards, avoiding 2 regulatory violations and maintaining a 98% compliance rate. Performed tasks with meticulous attention to detail, resulting in a 10% reduction in rework and a 20% increase in customer satisfaction. Self-Motivation and Concentration: ● ● ● Proactively sought out opportunities for improvement, leading to 3 successful process enhancements and a 15% increase in team efficiency. Effectively managed distractions, maintaining focus and concentration and increasing productivity by 20%. Consistently demonstrated a strong work ethic, exceeding expectations and earning recognition as a top performer. Communication Skills: ● Effectively communicated ideas and information, resulting in a 15% improvement in stakeholder understanding and a 20% increase in project collaboration. ● ● Actively listened to others, fostering strong relationships and improving problem-solving by 15%. Facilitated effective communication and collaboration, leading to a 10% reduction in project conflicts and a 20% increase in team morale Bookkeeping, Invoicing, Billing, Data Entry: ● ● ● Optimized financial processes by reducing data entry errors by 15% and improving invoicing accuracy to 98%. Ensured data accuracy through regular data validation and quality control, maintaining a 95% data accuracy rate and preventing 3 financial errors. Demonstrated strong financial management skills, resulting in 10% cost savings and a 15% increase in revenue. Calendar and Time Management: ● ● Enhanced time management by effectively prioritizing tasks and managing time constraints, resulting in a 15% increase in productivity and a 10% reduction in missed deadlines. Optimized scheduling by efficiently scheduling appointments and deadlines, minimizing scheduling conflicts and improving time management efficiency by 15%. Proactivity and Responsiveness: ● ● ● Anticipated challenges and proactively addressed potential issues, reducing project risks by 15% and improving project outcomes. Responded promptly to inquiries and requests, improving customer satisfaction by 20% and reducing response times by 10%. Provided exceptional customer service, resulting in a 20% increase in customer loyalty and a 15% reduction in customer complaints. Organizational Skills: ● ● ● Improved information accessibility by maintaining organized digital and physical files, improving information retrieval time by 15% and reducing errors. Utilized project management tools to increase project efficiency by 20% and improve team collaboration. Streamlined workflows and processes, reducing task completion time by 15% and improving overall team productivity. Data Management, Manipulation, and Analytical Skills: ● ● ● ● ● Developed data models to organize and analyze data, improving data insights by 20% and enabling data-driven decision-making. Utilized SQL queries to extract and manipulate large datasets, reducing data analysis time by 15% and improving data accuracy. Communicated insights effectively using data visualization tools, improving stakeholder understanding by 20% and enabling data-informed decision-making. Demonstrated proficiency in Python and R, identifying 5 key trends and insights that informed business decisions. Ensured data quality through data validation and cleaning procedures, improving data ● ● quality by 15% and reducing data errors. Conducted in-depth data analysis, identifying 3 patterns and trends that led to 20% business improvements. Applied critical thinking skills to solve complex data-related problems, improving problem-solving efficiency by 15% and driving innovative solutions. Graphic Design: ● ● ● Created visually appealing designs that aligned with brand guidelines, increasing brand recognition by 20% and improving customer engagement. Demonstrated proficiency in design tools such as Adobe Creative Suite, creating high-quality designs that exceeded client expectations. Collaborated with clients and team members to deliver design solutions that met their needs, improving client satisfaction by 15% and enhancing project outcomes. Basic IT Knowledge: ● ● Utilized technology effectively to improve efficiency and productivity, reducing task completion time by 15% and enhancing overall work performance. Provided technical support to colleagues, improving team efficiency by 10% and reducing downtime. Email Management: ● Optimized email management by implementing effective email management practices, reducing email processing time by 20% and improving focus on important tasks. Microsoft 365 Proficiency: ● Enhanced productivity by utilizing Microsoft 365 tools to streamline workflows and improve productivity, reducing task completion time by 15% and improving overall efficiency. Project Management Tools: ● Improved project efficiency by effectively using project management tools to organize and track projects, reducing project delays by 15% and improving project outcomes. Internet Research: ● Gather relevant information through thorough internet research, improving decision-making and problem-solving. Social Media Management: ● ● Increased brand visibility by successfully managing social media accounts, increasing brand awareness by 20% and driving 100 new customers. Engaged with followers to build a strong online community and improve customer loyalty. Video Editing: ● Created engaging videos that effectively communicated messages and engaged viewers, increasing video views by 25% and improving brand awareness. Cloud File-Sharing: ● Improved collaboration by effectively using cloud file-sharing tools to collaborate with team members, improving project efficiency by 15% and reducing communication barriers. Work experience: Administrative assistant Company: Sendion hospital Date: 2023 – Current Location: Qalyubiyah, Egypt In my role as a virtual assistant at the hospital, I efficiently managed a wide range of administrative tasks. I handled over 50 phone inquiries daily, ensuring prompt and accurate responses to patient and staff questions. Additionally, I played a key role in high-level meetings, both planning and attending them to meticulously record minutes and follow up on action items. I organized and coordinated all out-of-town travel arrangements for the executive team, ensuring seamless logistics for over 20 trips annually. My responsibilities also included planning and executing office training events, which improved staff efficiency by 15%. I prepared detailed budget reports and developed implementation strategies that optimized resource allocation. Furthermore, I maintained comprehensive filing systems and supervised a team of 10 employees in the director’s absence, ensuring smooth operations and adherence to hospital protocols. My proactive approach and attention to detail significantly contributed to the overall efficiency and effectiveness of the administrative functions within the hospital. Virtual Assistant Company: Teiba medical lab Date: 8/2019 to 7/2022 Location: Cairo, Egypt I have excelled as a virtual assistant in a dynamic medical lab environment, where I managed a diverse array of administrative tasks with precision and efficiency. I meticulously recorded and maintained patient data, ensuring the accuracy of over 1,000 records each month. My attention to detail and commitment to confidentiality were paramount in handling sensitive information. I played a pivotal role in scheduling and coordinating patient visits, successfully managing an average of 250 appointments per month. My proactive approach ensured that patients received timely reminders and follow-ups, contributing to a 25% reduction in missed appointments. Additionally, I streamlined communication by emailing patients their medical test reports promptly, enhancing patient satisfaction and trust. To further improve patient care, I implemented the use of Google Forms to gather and analyze patient feedback. This initiative led to actionable insights that improved our services and increased patient satisfaction scores by 20%. My ability to juggle multiple responsibilities while maintaining a high level of accuracy and efficiency has been instrumental in supporting the lab’s operations and enhancing overall patient experience. Customer Service Representative Company: El Hassan CO. Date: 2/2018 to 5/2019 Location: Egypt, Cairo With a year of experience as a Customer Service Representative, I have developed a strong ability to provide exceptional support and build positive relationships with customers. Each week, I interacted with over 120 customers through phone, email, and live chat, consistently maintaining a 95% satisfaction rate. My role involved efficiently resolving issues and collecting valuable feedback, which played a key part in improving the overall customer experience. Education ● Bachelor's degree of Information Technology University: October 6th university Date: 09/2016 to 09/2020 Courses and certificates ● Google Data analytics certificate Study field: Data Analysis Platform:Coursera Date: 2021 to 2022 ● Alx virtual assistant program Study field: Virtual Assistance field Platform: ALX portal Date: 8/2024 to 10/2024 ● Time Management for Personal & Professional Productivity Study field: personal development Platform: Coursera Date: 8/2024 to 10/2024 ● MS Office beyond advanced course Study field: Computer basics Platform: Udemy Date: 2019 to 2019 Languages ● English: Fluent ● Arabic: Native Links ● LinkedIn link ● ALX Virtual assistant certificate link