Mohamed Reda Akourbal

Mohamed Reda Akourbal Nationality: Moroccan Date of birth: 06/03/2004 Gender: Male  Phone number: (-  Email address:- Home: Dr tislane timoulay guelmim , 81053 Tislane (Morocco) WORK EXPERIENCE Front desk receptionist Hotel Fashion [ 12/01/2024 – Current ] City: marrakech | Country: Morocco -Welcoming guests upon arrival and providing a warm and friendly check-in experience. -Managing reservations and bookings, including handling cancellations and modifications. -Answering phone calls and responding to inquiries about hotel services and amenities. -Processed guest payments and maintained accurate financial records. -Coordinating with housekeeping and maintenance staff to ensure rooms are ready for guests. -Maintaining the reception area’s cleanliness and organization. -Assisting with administrative tasks such as filing, data entry, and managing correspondence. -Ensuring the security and confidentiality of guest information and hotel policies. Ecommerce-manages sales NexFDL Connect [ 01/04/2023 – 09/10/2023 ] City: Remote | Country: Morocco -responsible for managing online sales -handling customer inquiries -handling online sales -assisting customers with Services EDUCATION AND TRAINING Economies General Leceey Hassane 2 [ 09/09/2019 – 05/07/2021 ] City: Bouizakarne | Country: Morocco | Level in EQF: EQF level 2 Finance and Accountancy OFPPT ISTA MIRLEFT [ 05/09/2021 – 05/05/2024 ] City: Mirleft | Country: Morocco | Level in EQF: EQF level 5 Human Resources University Iben-Zoher [ 09/09/2024 – Current ] City: Agadir | Country: Morocco | Level in EQF: EQF level 6 Virtual assistant ALX Morocco [ 24/02/2024 – 24/05/2025 ] City: Casablanca | Country: Morocco | Website: https://www.alxafrica.com/morocco/ | Level in EQF: EQF level 6 Digital Marketing-ECommerce UM6P Morocco Digital Academy [ 10/03/2024 – Current ] City: Rabat | Country: Morocco | Website: https://um6p.ma/ | Level in EQF: EQF level 6 Customer Service Alison [ 01/06/2024 – 14/07/2024 ] City: London | Country: United Kingdom | Website: https://alison.com/ | Level in EQF: EQF level 5 LANGUAGE SKILLS Mother tongue(s): Arabic | Tamazight Other language(s): English French LISTENING C1 READING C1 WRITING C1 LISTENING B1 READING B1 WRITING B1 SPOKEN PRODUCTION C1 SPOKEN PRODUCTION B1 SPOKEN INTERACTION C1 SPOKEN INTERACTION B1 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user SKILLS Google Work space / Office 360 Digital Skills Microsoft office / Facebook / Social Media / Microsoft Excel / emailing / Google ads Quality Problem solving / Time management / Work well in team / Communication / Leadership / communication DRIVING LICENCE Driving Licence: B HOBBIES AND INTERESTS Swimming reading books Volunteering Mohamed Reda Akourbal Morocco, 01/01/2025