Mohamed Magdi

Mohamed Magdy Gomaa Current Address: 88 ElKasr El Aini st, Kasr El Nil – Cairo Mobile No.:- E-mail Address- Accomplished, committed and creative Business development manager with more than 5 years of success delivering Sales projects ‘on-time and within budget through improved productivity, performance, and cost control. Broad experience leading and communicating effectively with all levels of management. Certified in Operations Management and relationships management Objective: I am seeking employment with a company where I can use my talents and skills to grow and expand the company. ● I want to be part of the success in an environment of growth and excellence ● I want to excel in this field with hard work, perseverance and dedication ● I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities Skills: ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Strong supervisory skills: good interpersonal, motivational and multi-tasking skills Superior Customer service skills Can analyze operational reports Strong English language: verbal and written business communication skills Leadership communication skills Technical and technological skills Organizational skills and customer service orientation Excellent sales and negotiation skills Ability to develop in depth knowledge about the products and markets Adaptability and ability to work under pressure Ability to use Microsoft Office Application (Word, Excel, PowerPoint, Outlook) Self-motivated, initiative, high level of energy. Work effectively both as a team member and independently Enthusiastic and committed Education Information Technology Dep. At El Madina Academy Information Technology Institute (ITI) Studying Information Systems and Programming, business administration Graduation Project: A Car Rental Application Project tools: SQL, HTML, Java Naql Masr (Dec.2022 – April 2024) Position: Business Development Manager Responsibilities: 1. 2. 3. 4. 5. Market Research and Analysis: ● Conduct market research to identify potential customers, industry trends, and competitive landscape in the trucking and shipping industry. ● Analyze market data and customer feedback to identify new business opportunities and areas for growth. Customer Acquisition and Relationship Management: ● Identify and prospect new business opportunities through cold calling, networking, and industry events. ● Build and maintain strong relationships with prospective and existing customers to understand their needs and requirements. ● Develop customized transportation solutions and service offerings to meet customer needs and secure new business. Sales Strategy and Planning: ● Develop and implement strategic sales plans to achieve revenue targets and business objectives. ● Identify key target markets and segments, and develop sales strategies to penetrate and expand market share. ● Collaborate with the sales team to develop pricing strategies, proposals, and presentations for prospective clients. Negotiation and Contract Management: ● Negotiate pricing, terms, and contracts with customers to maximize profitability and ensure mutually beneficial agreements. ● Review and analyze contract terms and conditions to mitigate risks and ensure compliance with company policies and regulations. Collaboration and Cross-functional Leadership: Collaborate with internal teams including operations, finance, and customer service to ensure seamless execution of customer contracts and projects. ● Provide leadership and support to cross-functional teams to drive customer satisfaction and deliver on customer commitments. 6. Market Expansion and Partnership Development: ● Identify opportunities for market expansion and geographic growth, and develop strategies to enter new markets and territories. ● Establish and nurture strategic partnerships and alliances with industry stakeholders, suppliers, and vendors to enhance service offerings and market reach. 7. Performance Monitoring and Reporting: ● Track and monitor sales performance metrics, including revenue targets, sales pipeline, and conversion rates. ● Prepare regular sales reports and forecasts to provide insights into sales trends, opportunities, and challenges. ● Dreevo (Oct.2021 – Oct. 2022) Position: Operations Manager Responsibilities: 1. 2. 3. 4. 5. 6. Strategic Planning: ● Develop and implement strategic plans to optimize local shipping operations, improve efficiency, and reduce costs. ● Collaborate with senior management to set operational goals and objectives aligned with company strategies. Team Management: ● Lead and manage a team of shipping coordinators, warehouse staff, and delivery drivers. ● Provide guidance, training, and performance feedback to ensure team members meet operational targets. Route Planning and Optimization: ● Plan and optimize delivery routes to maximize efficiency and minimize transportation costs. ● Utilize route planning software and tools to optimize delivery schedules and minimize delivery times. Fleet Management: ● Oversee the maintenance and management of the company's fleet of vehicles. ● Coordinate vehicle inspections, repairs, and servicing to ensure fleet reliability and compliance with safety standards. Customer Service: ● Ensure exceptional customer service by promptly addressing customer inquiries, concerns, and delivery issues. ● Monitor customer feedback and implement measures to improve customer satisfaction levels. Inventory Management: ● Coordinate with warehouse staff to manage inventory levels and ensure accurate stock counts. ● Implement inventory tracking systems to monitor stock movement and minimize stockouts. Compliance and Safety: ● Ensure compliance with regulatory requirements and safety standards related to shipping operations. ● Implement safety protocols and training programs to promote a safe working environment for shipping personnel. 8. Performance Monitoring and Reporting: ● Monitor key performance indicators (KPIs) such as on-time delivery, delivery accuracy, and cost per delivery. ● Prepare regular reports and analyses to track operational performance and identify areas for improvement. 7. Quiqup Delivery Services (March 2018 – Oct. 2020) Position: Live operation SuperVisor 1. Strategic Planning: a. Develop and implement strategic plans to optimize delivery operations, improve efficiency, and reduce costs. b. Analyze delivery data and metrics to identify areas for improvement and develop strategies to address them. 2. Team Management: a. Lead and manage a team of delivery personnel, drivers, and logistics coordinators. b. Provide guidance, coaching, and training to ensure team members perform at their best. 3. Workflow Optimization: a. Streamline delivery processes and workflows to enhance operational efficiency and customer satisfaction. b. Implement tools and technologies to automate and optimize delivery scheduling, routing, and tracking. 4. Vendor Management: a. Negotiate contracts and manage relationships with third-party vendors, carriers, and delivery partners. b. Monitor vendor performance and ensure compliance with service level agreements and quality standards. 5. Inventory Management: a. Collaborate with the inventory management team to ensure adequate stock levels and minimize stockouts or excess inventory. b. Implement inventory tracking systems to monitor stock movement and optimize inventory turnover. 6. Customer Service: a. Ensure timely and accurate delivery of products or services to customers. b. Address customer inquiries, complaints, and escalations related to delivery issues. 7. Compliance and Safety: a. Ensure compliance with regulatory requirements and safety standards related to delivery operations. b. Implement safety protocols and training programs to promote a safe working environment for delivery personnel. 8. Performance Monitoring and Reporting: a. Monitor key performance indicators (KPIs) related to delivery operations such as on-time delivery, delivery accuracy, and cost per delivery. ● Prepare regular reports and analyses to track performance trends and identify opportunities for improvement. Quiqup Delivery Services (March 2018 – Oct. 2020) Position: Live operation representative. Job Description: ⮚ Audit Dispatching orders to the most suitable rider ⮚ Check each state on the dash and make sure not to pass SLA time. ⮚ Update all the locations to make sure that delivery will be on time ( 6 sec. for towers – 9 sec for villas) ⮚ dealing with venues and business partners ( E-Commerce – Food delivery on time and scheduled) ⮚ handling calls and issues related to customers ⮚ make sure that all process is running on the same track. Intelenet Global Solution (August 2016- Feb 2018) Position: Social media Manager (Tier 1) Job Description: ⮚ Handling all Email quires for Dubai Design District (D3) ⮚ Create Cases on Sales Force Application for Business Development Team ⮚ Handling Complaints for companies in D3 ⮚ Handling all Events query in D3 ⮚ Improving Customer satisfaction collecting CSAT Data – And do callback to the Cu Raya Contact Centre-DOZ (September 2015- August 2016) Position: Team leader Job Description: ⮚ Network configuration of (ELIFE Internet) and (ELIFE ADSL) residential and SME account ⮚ Using different OS ⮚ Resolves customer complaints by investigating problems; developing solutions ⮚ Frontline escalation of all ADSL and Landline repair complain. ⮚ E-mail troubleshooting of all client and web base e-mail ⮚ Network troubleshooting using different Systems and tools. ⮚ Answering inquiries resolving problems fulfilling requests maintaining database. ⮚ (Bill inquiry, Level 1 technical support and payments) ⮚ ⮚ ⮚ ⮚ ⮚ ⮚ Takes accountability and responsibility on the assigned PC Troubleshoot hardware, software and network operating system Provide orientation to new users of existing technology Provide recommendations about accessing information and support Maintain current and accurate inventory of technology hardware, software and resources Provides excellent customer care ● ● Delegated As A quality member (9 month ) Task Description : (handling nesting (new joiners )) ● Deliver coaching feedback to agents ● Conduct and evaluate customer feedback surveys ● Prepare management reports ● Exceptional listening and analytical skills ● Flexible ● Detail oriented Raya Contact Centre (June 2014- September 2015) Position: Team Leader Job Description: ⮚ ⮚ ⮚ ⮚ ⮚ Provide information and assistance on EtislatUAE mobile products Network configuration of EtislatUAE mobile network. Resolves customer complaints by investigating problems; developing solutions First line maintenance of all EtislatUAE mobile problems Answering inquiries resolving problems fulfilling requests maintaining database. (Bill inquiry, Level 1 technical support and payments) Wasla Contact Centre (Cairo, Egypt) (June 2013 – June 2014) Position: Customer Service Representative Job Description: ⮚ Provide information and assistance to all Olympic group customer ⮚ Creating work orders to the maintenance team. ⮚ Resolves customer complaints by investigating problems; developing solutions ⮚ First line troubleshooting for all the problems. ⮚ Answering inquiries resolving problems fulfilling requests maintaining a database. (Creating contacts, work orders, troubleshooting Delegated As A quality member (6 month) Task Description: ● ● ● ● ● ● Deliver coaching feedback to agents Conduct and evaluate customer feedback surveys Prepare management reports Exceptional listening and analytical skills Flexible Detail-oriented