Mohamed Kassem

Mohamed Kassem Abu Dhabi ALAIN • - •-• LinkedIn: http://linkedin.com/in/mohamed-kassem-77403b184 Personal Details Date of Birth: 25/01/1991 Nationality: egypt Marital Status: Married Professional Summary Experienced senior sales executive with over 9 years of industry experience in sales in the UAE and Egypt. Proven track record in lead generation, client relationship management, and remote sales. Proficient in digital sales tools, cold calling, and strategic sales pipeline management. Skilled at building lasting customer relationships and exceeding sales targets through data-driven strategies. High-achieving Senior Sales Executive with drive and expertise to handle any sales challenge. Dedicated to consistently surpassing quotas and diligently pursuing and converting new leads to enhance revenue streams. Energetic and committed to top performance. Skills • Sales communication skills • Sales Pipeline Management • Effective lead identification • Remote Communication • CRM & Digital Sales Tools • Business Development Strategy • Client Relationship Management • Product Expertise & Cross-Selling • Communication & Negotiation • Account Growth Planning Work History Senior Sales Executive, 03/2022 to Current RAK Ceramics – Al Ain, UAE • Conducted outbound calls and remote meetings to engage and convert new leads. • Managed full sales pipeline, tracked opportunities, and closed high-value contracts. • Identified customer needs, supported their decision-making, and provided tailored product solutions. • Used CRM and digital platforms to share marketing content and product info with clients. • Consistently exceeded sales targets and developed long-term account plans. • Collaborated with field sales teams to align digital strategies with customer potential. Senior Sales Advisor, 06/2017 to 02/2022 Danube Home – Al Ain, UAE • Proactively supported lead generation activities including cold calling and walk-in conversion. • Provided virtual product consultations using phone and messaging platforms. • Managed customer portfolios and uncovered opportunities for upselling and cross-selling. • Participated in product launch trainings and leveraged digital tools to present offerings. • Increased sales revenue by developing and implementing effective sales strategies. • Expanded client base by identifying potential customers and promoting products to meet their needs. • Conducted market research to identify opportunities for growth within existing territories or expansion into new regions. • Mentored junior sales advisors, providing guidance on best practices for achieving success in the role. • Provided exceptional customer service, resulting in increased repeat business and referrals. • Managed key accounts effectively, resulting in increased customer satisfaction and loyalty. Sales Representative, 09/2013 to 04/2017 Hanimex – Cairo, Egypt • Prospected new clients via cold outreach and relationship-building techniques. • Handled full-cycle sales process including inquiries, complaints, and post-sale service. • Maintained accurate records of customer interactions to refine outreach strategies. • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages. • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions. • Increased repeat business by fostering trust-based relationships with key accounts through regular communication. Customer Service Agent, 09/2009 to 04/2013 Etisalat Egypt – Cairo, Egypt • Delivered excellent customer service by handling inquiries, complaints, and service requests in a fast-paced telecom environment. • Promoted and sold Etisalat products and services to new and existing customers. • Met and exceeded monthly sales targets through proactive outreach and upselling techniques. • Assisted in account activation, billing resolution, and post-sales support, ensuring a high level of customer satisfaction. • Collaborated with technical teams to resolve customer connectivity and service issues efficiently. • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages. • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. • Increased repeat business by fostering trust-based relationships with key accounts through regular communication. • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously. • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences. Accomplishments • Improved customer satisfaction by resolving complaints promptly and meeting yearly sales targets. • Recognized for consistently exceeding monthly revenue goals across multiple roles. Languages Arabic German English Education MBA: Expected in 04/2026 IU International University of Applied Science Bachelor's Degree: Commerce (Accounting), 01/2013 Port Said University - Portsaid