Mohamed Hamoud
https://www.linkedin.com/in/moha
med-hamoud
Data Analyst
(--
Berlin, Germany
EMPLOYMENT
Data Analyst
(Marketing and Sales)
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The Food Lab (Cloud-Kitchen Startup)
Egypt
Designed comprehensive dashboards and reports to track the effectiveness of different channels over time
using Excel and PowerBI.
Executed ETL processes to extract and manipulate data from various sources using SQL queries.
Analyzed A/B testing results to improve marketing strategies, leading to measurable sales growth.
Developed and analyzed customer segmentations and customer journeys, support targeting, and steering
initiatives to drive customer value and retention.
Increased vendors’ conversion rates by 8 – 13% through in-depth performance analysis and optimization
efforts, driving significant sales growth and unlocking opportunities for scalability.
Workforce Analyst
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Vodafone Egypt
Jan 2021 – Dec 2021
Generated performance and KPIs reports for agents using Excel.
Utilized Power Query in Excel to manipulate data from multiple internal tools.
Developed workforce scheduling to maximize efficiency and meet service levels at 95% as the accepted
benchmark.
Tracked compliance with SLAs, ensuring that service delivery meets predefined standards.
Presented actionable recommendations to C-level management based on data analysis to drive strategic
decision-making.
Technical Support
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Jan 2022 – May 2024
Vodafone Egypt
Nov 2019 – Jan 2021
Handled customer technical queries regarding network issues.
Followed up with customers to ensure their satisfaction with the service.
Raised technical tickets and followed up with the concerned teams.
EDUCATION
Ismailia, Egypt
● Bachelor of Computer Science (BSCS).
Suez Canal University
Sep 2013 – Jul 2018
CERTIFICATES
● Refactoring SQL for modularity, (08,2024) - DBT Labs.
● Data Science, (03/2023 - 05/2024) - Explore AI.
● Data Analysis Professional (NanoDegree Program), (08/2022) - Udacity.
● FWD (Data Analysis Specialization), (05/2021) - Ministry of communication and Information technology.
● Information technology training for undergraduates, (08/2017) - Conducted by ITI.
TECHNICAL SKILLS AND TECHNOLOGIES
● SQL
● Power BI
● Python
● DBT
● MS Excel
● Statistical Analysis
● Data visualization and reporting
LANGUAGES
● English (Full proficiency).
● Deutsch (A1).
● Arabic (Native).
