Mohamed Gamal Mohamed

- MOHAMED GAMAL - IT Professional 31 Military Building, Hadayek Helwan SUMMARY A results-oriented IT specialist with a track record of strategically managing ICT infrastructure and data security initiatives to improve corporate efficiency. driven to use cutting-edge technologies to streamline processes, reduce risks, and guarantee faultless disaster recovery procedures. In search of a demanding position where I can use my knowledge of network administration, system support, and technical leadership to foster innovation and propel business success in the rapidly changing field of information technology. EDUCATION PROFESSIONAL EXPERIENCE Monofia University IT (Grater Cairo Manager) Bachelor of Computer Science and Education Department of Computer and Electronic Industries - May 1999 PLAN International | 2007- Present SKILLS Strong organizational and timemanagement skills Exceptional communication and interpersonal skills Ability to work independently and as part of a team Detail-oriented and able to handle multiple tasks simultaneously Experience in managing budgets and handling financial documents Innovative problem-solving and troubleshooting CERTIFICATIONS ITIL Service Lifecycle: Service Operation ITIL Foundation V3 CHFI (Computer Hacking Forensic Investigator) CEH (Certified Ethical Hacker) MCSA: Microsoft System Administrator (Windows 2003 Server) MCSE: Microsoft System Engineer (Windows 2003 Server) CCNA: Cisco Certified Network Associate Numerous additional courses related to Microsoft systems, network infrastructure, and security. Active member of the Greater Cairo leadership team. Spearheaded the management and optimization of servers and network infrastructure. Implemented robust data security measures and disaster recovery protocols, ensuring 100% data integrity and seamless recovery in the event of emergencies. Facilitated the seamless integration of new technology and systems, which resulted in increased organizational efficiency and production. Provided comprehensive training and support to over 100 users on the implementation of corporate systems and various technologies, resulting in increase in user satisfaction and proficiency. Led a cross-functional team in the development and implementation of backup policies, resulting in a reduction in data loss incidents and ensuring compliance with organizational standards. Collaborated with department heads to identify ICT requirements and develop customized applications to streamline operational processes, resulting in improvement in workflow efficiency. Conducted regular assessments of ICT infrastructure performance and recommended modifications, resulting in increase in system performance and reliability. Prepared and managed the annual ICT budget, identifying cost-saving opportunities and ensuring optimal allocation of resources to meet organizational objectives. Established and maintained strategic partnerships with technology vendors and service providers, negotiating contracts and ensuring the delivery of high-quality services within budget constraints. IT (Grater Cairo Supervisor) PLAN International |- Played a key role in installing, operating, and maintaining corporate systems and technology, ensuring seamless operations and high system reliability. Provided hands-on training and support to users on technology implementation, resulting in improved user proficiency and satisfaction. Managed countrywide ICT infrastructure installation and maintenance, ensuring compliance with organizational standards and guidelines. Contributed to budget preparation and IT infrastructure development, identifying cost-saving opportunities and optimizing resource allocation. Conducted field surveys and raised awareness about the importance of using information technology, resulting in improved adoption and utilization of technology solutions. IT Technical Support North Africa Company |- Assembled and maintained hardware and software systems, ensuring optimal performance and reliability. Installed LAN for hardware and software networks, facilitating seamless communication and collaboration among users. Troubleshooted hardware, software, and LAN issues, providing timely resolution and minimizing downtime. Managed maintenance contracts and IT device databases, ensuring accurate tracking and inventory management. Technical Support Life Medical Consult Company |- Provided technical support and troubleshooting assistance to users, ensuring smooth operation of hardware, software, and LAN infrastructure. Administered LAN infrastructure, ensuring high system availability and reliability. Assembled and maintained hardware and software systems, meeting the diverse needs of users and departments.