Highly skilled electronic engineer with 14 years of experience in the in vitro diagnostics (IVD) field as a biomedical engineer. Proven ability to lead a team of technical support professionals, ensuring efficient and effective troubleshooting and problem- solving for complex technical issues. Adept at developing and maintaining strong customer relationships, resulting in high levels of customer satisfaction. Possess excellent communication and leadership skills, combined with a deep understanding of IVD technology and industry best practices.