Mohamed Abdel Hadi

Mohamed ​Abdel Hadi Dorpsplein 39, Koudekerke, Zeeland Netherlands, 4371AC Nationality: Greek/Egyptian Home Phone: +30(210)- Cell Phone: +30(697)- Email:--Summary Focused and driven graduate of Business administration with more than seven (7) years of experience in an office and product support role retaining excellent communication, administration, time-management, and organization skills. Skills ● ● ● ● ● ● ● ● ● ● ● Fluent in verbal and written English, Arabic, and Greek. Outstanding interpersonal and communication skills. Excellent computer-proficiency including Microsoft Office Suite, Mac OS X, OneNote, SAP, Adobe, and various Work Desk software. Developing and implementing customized sales strategies. Motivational and leadership skills. Committed and resilient problem solver. Creative and flexible. Fast learner. Avid team player. Superior organization skills complemented by meticulous time management and attention to detail qualities. Positive, driven, works well under great pressure. Work Experience: 05/11/2018 - Present​: Night Auditor Fletcher hotels Netherlands, ● Checked inventory of the hotel and wrote a details description of accounts payable and dividends. ● Ran the night audit and made sure that all security measures are in place. ● Assisted guests with check ins and check outs. ● Organized a fire drill to make sure all team members are aware of their duties and which areas to avoid and which area we meet. ● Dealt with guest complaints and and provides accurate feedback and resolutions. 25/11/201​6 -​ 15 /10/2018:​ ​CEP Account Manager – HP ​Webhelp​, Athens, Greece ● Sales management of HP products for governments and other establishments such as the Marriott hotel and universities. ● Seeking out new opportunities and improving on existing sales opportunities to build and manage on relationships in an area. ● Developing sales plans and implementing them into a strategy. ● Proposal development, negotiations, and closing deals. ● Providing technical expertise and support to clients and colleagues. ● Focusing on contract renewal and expansion. ● Liaising with internal and external industry experts to anticipate customer needs and expedite solutions. ● Contributing to team effort by reaching sales targets. ● Maintaining sales volume and selling price by remaining abreast of supply and demand, changing trends, economic trends, and the competition. 01/10/2013 – ​20/11/2016​:​ ​Senior Advisor Technical Support Teleperformance, Athens, Greece ● ● ● ● Supporting customers over the phone with incoming and outgoing calls and assessed their technical or non-technical difficulties. Also provided information with regards to product or service in question including the purchasing of new products. Attained to performance standards (call-time, daily call volume, after-call handling time and accuracy, wrap up and satisfaction reports). Filed case notes in a timely and precise manner, ensured they provided the appropriate information about the case on hand making them pertinent for future calls. o Proofread and adjusted existing case notes and record data accordingly. Conducted scheduling tasks for busy customers and for those cases that required a follow up. ● ● ● ● ● ● ● ● ● Maintained and employed a high level of organization necessary for speedy and effective support for clients while juggling many tasks. o Systematized knowledge base in a highly resourceful way, making them readily accessible during call time, after-call work and for referral with supervisors. Shared the system with several co-workers upon their request. Paid great attention to details: although there are common issues that require support, each customer has their own needs and those could only be gauged by remaining wary of the little differences. Remained flexible at all times as the position called for it. o Received plenty of calls on a daily basis that presented perplexing issues placed by challenging people. It was important to go with the flow. Continuous on-the-job problem-solving involved making timely decisions with regards to the correct troubleshooting steps. Remained calm and professional under the pressure of the high volume of calls and making sure frustrated customers received high quality support. Engaged with production team providing mutual support accordingly. o Mentored new advisors in production. Multi-tasked effectively whilst on the phone with a client. o Actively listened to the issue a client is having, filed case notes as well as their contact details, and engaged in troubleshooting. Followed Apple and Teleperformance procedures and policies and referred to them with diligence. Adhered conscientiously to protecting both the company’s and the client’s confidentiality. 07/2012 - 08/2013: Administrative assistant CTIP Oil & Gas Athens, Greece ● ● ● Supported the Human Resources Department in designing, developing, and drafting Work descriptions for vacant positions or positions to become vacant in the future. Coordinated with Human Resources to finalize on subject position’s service contract as per corporate procedures. Received, coded, organized, and filed candidate applications for open positions before distributing them to appropriate authority. ● ● ● ● ● ● Maintained supplies and equipment for the Human Resources Department, conducting minor repairs, ordering new supplies and equipment, liaising with service suppliers and scheduling maintenance. Greeted visitors, spear-headed activities for receiving their identification and access cards, provided them with support in mapping through the building, and answered all inquiries. Screened emails, mail, and other correspondences for management team and other Human Resource Officers upon request. Coordinated logistics for meetings, travel, events, and conferences. Arranged for hotels, transport, location, dining services, and other essentials. Designed and created logs and systems to maintain and monitor all activities pertaining to employees including vacation time, sick leave, and chit reimbursements. Took minutes and recorded them in report form, presentation form, or other modes of information presentation. 06/2006 – 06/2012:I.T Assistant CCC, Athens, Greece ● Prepared projects according to company requests and procedures. ● Entered financial reports into the computer via Excel. ● Created PowerPoint presentations and flyers using Microsoft Publisher for various products. ● Assisted in the drafting of reports on various sectors of the Greek markets. ● Worked with teams on company projects. Assisted employees with problems in computers utilising own knowledge and/or extensive research. Education Bachelor of Science in Business Administration​ (2012) – ​ACG (American College of Greece) ● Focus on International Business and European Affairs. Information Technology and Business Seminars ​(2009/2010)