Mohamed Abbas

MOHAMED ABBAS Cairo, Egypt Highly motivated and organized individual with strong interpersonal and communication skills. I have the ability to manage tasks efficiently and adapt to new challenges. Proficient in Microsoft Office Suite and Google Workspace, with a keen eye for detail and a strong commitment to professionalism. EXPERIENCE 07/2022 – 10/2022 Back Office Airline Advisor, TELEPERFORMANCE (Full-time) • Handled email responses for compensation, refunds, and complaints for a German airline. 10/2022 – 04/2024 SME/Trainer, TELEPERFORMANCE (Full-time) • Creating the monthly and weekly knowledge tests in cooperation with the Leipzig team (Client). • Providing immediate support for advisors and maintaining their AHT. • Handling client escalations by coaching agents, correcting the mistakes, updating the client escalation tracker. • Requesting refreshment / re-training / re-certification for specific advisors based on their monthly performance. 04/2024 – 06/2024 Content Writer, GEEK LABS HOLDINGS (Internship) • Scriptwriting for a YouTube channel concerned with financial investments, stock market, and the latest market news & writing SEO optimized articles on the website. • Managed to help the YouTube channel grow over 10,000 subscribers in less than two months. 06/2024 – 10/2024 Copywriter (REMOTELY), THE VAM GROUP, CALIFORNIA, USA. (Part-time) • Proofreading SEO blog posts and improving them and writing promotional website copies. • Managed to help a client get over $20,000 in sales in two days of performance for my promotional website copy. 07/2024 – 01/2025 Social Media Manager (REMOTELY), ENGAGEIFY AI, CALIFORNIA, USA. (Parttime) • Managing social media accounts for multiple clients across different social media platforms. • Helped boost views from less than 1K to over 1 million views in one social media platform (IG) in 90 days. This increased traffic and sales to this client. 04/2025 – PRESENT Back Office Agent, TRANSCOM (Full-time) • Handling emails and chats inquiries for technical support and sales inquiries for a wellknown eSIM provider company. EDUCATION SEPTEMBER 2019 – JULY 2023 BACHELOR’S DEGREE, AIN SHAMS UNIVERSITY Faculty of Arts, Department of English Language & Literature SKILLS • • • • • • • Search Engine Optimization (SEO) Email Marketing Team Player Fast Typing (90+ WPM) Email Management Time Management Social Media Marketing • • • • • • Can-Do Mindset Scriptwriting Copywriting Multi-tasking Data Entry Beginner Video Editing