Mohamad Ali L. Kabuntalan

MOHAMAD ALI L. KABUNTALAN Tulay, Minglanilla, Cebu, Philippines Contact No.: - E-mail:- OBJECTIVE: To be able to practice, share my ideas and willing to further my career in the industry and other related fields that can fully utilize my knowledge, skills and experiences and become an asset to the organization. SUMMARY: • • • • • • • Birthday: September 23, 1984 Birth Place: Upi, Maguindanao Age: 35 Yrs. Old Sex: Male Status: Married Current Location: Minglanilla, Cebu Languages: English, Tagalog and Cebuano EDUCATIONAL ATTAINMENT: June 2003 – April 2008 | Tertiary Bachelor of Science in Civil Engineer Cotabato City State Polytechnic College Sinsuat Ave., Cotabato City, Philippines June 1997 – March 2001 | Secondary UAS – Provincial Technical Institute of Agriculture Upi, Maguindanao, Philippines June 1991 – March 1997 | Primary Nuro Central Elementary School Upi, Maguindanao, Philippines QUALIFICATIONS:       Can work with high tolerance for pressure, time-sensitive and demanding environment. Self-motivated to succeed in any workplace environment. Can effectively communicate with all levels of the organizations and with the keen attention to details. Possess strong analytical and problem solving skills with the ability to make well-thought-out decision. Over 5 years providing excellent customer service experience. Computer Excellent. Microsoft Office Applications WORK EXPERIENCES: COGNIZANT TECHNOLOGY SOLUTIONS PHILIPPINES, INC. 11th & 12th Floors, Skyrise 4, IT Park, Cebu City Senior Process Executive l Aug 2018– June 2020      Handles inbound calls. Responds customer calls using product knowledge and processes. Resolve customer queries and concerns with exceptional customer service experience. Handles outbound phone calls for any assigned ancillary works to complete follow-up on customer service request. Act as resource for others. TELETECH Ebloc 2, Asia Town IT Park, Cebu City Customer Service Representative II l Mar 2016 – Jan 2018     Handles inbound calls. Responds customer calls using product knowledge and processes. Resolve customer queries and concerns with exceptional customer service experience. Promotes opportunities for additional products and services, when applicable. TELEPERFORMANCE Insular Life Bldg., Cebu Business Park, Ayala, Cebu City Customer Service Representative / Subject Matter Expert (SME) l Feb 2014 – Jan 2016          Handles inbound / outbound calls. Responds customer calls using product knowledge. Resolves customer questions and concerns in a timely and friendly manner. Works to build customer confidence in the brand. Promotes opportunities for additional products and services, when applicable. Help agents through effective coaching and constantly walks the floor and assisting agents in handling escalated calls. Provide real time assistance to any agents concerning about the products, services and processes. Identifies key opportunities and works with the agents to improve the result within the describe time-line of improvement. Assist the supervisor in handling new line of transition team. NEGOCHI Est. Farwaniya, State of Kuwait Procurement and Logistics Assistant / Salesman | Jan 2010 – Dec 2013       Sells and promote company products and services. Responsible for the daily operations of the showroom. Ensure customer satisfaction by providing excellent service in attending their needs and enquiries. Conduct daily sales report and perform business correspondence. Preparing requisitions and purchase orders for the suppliers and clients. Seeking reliable vendors or supplier to provide quality goods at reasonable price and forecast upcoming demand. COMBINED LOGISTICS SUPPORT COMPANY Jabriya, State of Kuwait Stock Controller | July 2009 – Dec 2009     Receives and verify the correctness of the incoming shipments by comparing the items and quantities against purchase orders, invoices and other related records. Conduct and assist in the performance test of goods to ensure quality. Data encoding for the in-coming and out-going and ensure proper filling of the stock records for future references. Timely submission of activity, evaluation, and other related reports. AWARDS AND ACKNOWLEDGEMENTS:          Award of Service Excellence | Top CR!FT Agent – January 2015 - Teleperformance, Cebu City, Philippines Certificate of Appreciation | Top Agent - December 2016 - TeleTech, Cebu City, Philippines Certificate of Appreciation | Highest Reliability - February 2017 - TeleTech, Cebu City, Philippines Certificate of Appreciation | Top Agent for FCR7 - June 2017 - TeleTech, Cebu City, Philippines Certificate of Appreciation | Top Agent for FCR7 - August 2017 - TeleTech, Cebu City, Philippines Perfect QA Score Award - August 2017 - TeleTech, Cebu City, Philippines Merit of Excellence - Top 1 ESI Associate for December 2019 – Cognizant, Cebu City, Philippines Merit of Excellence – Top 3 ESI Associate for January 2020 - Cognizant, Cebu City, Philippines Merit of Excellence – Top 2 ESI Associate for February 2020 - Cognizant, Cebu City, Philippines CHARACTER REFERENCE: Ms. Christine P. Ramirez Team Leader COGNIZANT TECHNOLOGY SOLUTIONS PHILIPPINES, INC, Contact No.: - Mr. Jaypee Carmen Operations Supervisor Teleperformance Philippines Contact No.: - Mr. Junie Tangub Operations Support / Team Lead Office Partners 360 Account: Bluebook Voice – Night Contact No.: - This is to certify that the above information is true and correct based on my knowledge and belief. Mohamad Ali L. Kabuntalan Applicant