Mofoluwaso Oluitan

OLUITAN, Mofoluwaso Oluwaseyi Contact Address: 13, Taiwo street, Ojota, LAGOS. Email:-,-Mobile: -, - Sex: Female PROFILE A dedicated customer support representative with a passion for delivering exceptional experiences. I have refined my skills in communication, problem-solving, and empathy, with a proven track record of resolving complex customer complaints. I am a team player who is always willing to lend a hand and support colleagues in achieving shared goals. I am excited to bring my skills and experience to a new role and contribute to a team that shares my passion for delivering exceptional customer experiences. EDUCATION 2017 Obafemi Awolowo University, Ile-ife, Osun state B.Sc. Chemical Engineering (Second Class Upper). B.Sc. thesis A Comparative Study On the Production of Ethanol from Corn Starch Using Simultaneous Liquefaction, Saccharification and Fermentation(SLSF) And The Conventional Method. Course work included Analytical and Physical Chemistry, Industrial Law and Management, Heat and Mass Transfer , Industrial Economics, Process Modelling and Optimization, and Environmental Engineering. 2009 Ambassadors’ College, Ile-ife West African Senior School Certificate(Distinctions in Mathematics, Further Mathematics, Physics, Chemistry and Biology). Colleges’ laboratory prefect. WORK EXPERIENCES Uptownie.com (Oct 2023 - till date) Customer Support     Answerring enquires and giving customer information about the company Making calls to potential customer informing them about our various service Assisting customer/clients on various platforms to execute their project. Managing the social media/website admin of the organization Tosett Agro Industrial Limited, Odogbolu, Ogun state (Nov 2020 – till date) Production Assistant     Production of Edible oils at optimal conditions Operate the Process SCADA of the plants Knowledge of the location of all equipment in the process plant Liase with the Senior Production Assistant in the smooth running of the plant. IFE Business School, Ile-Ife, Osun state (Jan 2019 – Nov 2020) Business Development Officer    Coordinate and Organise programs, events, lectures in the organisation. Interact with participants to get feedbacks of programs and courses attended. Guides participants and applicants on different IBS advantages Benin Electricity Distribution Company (BEDC) (November 2017- October 2018) Indexer-Enumeration Department(NYSC Intern)  Collection of customers' details and information  Issuing each compound and household with BEDC pin.  Firing the pins through phone to the Head Office  Completing daily task given to each group by the mappers Warri Refining and Petrochemical Company, Ekpan-Warri (November 2015 – May 2016) Process Operator Intern(Production Department)  worked specifically at the crude distillation unit (CDU)  involved in the start-up and shutdown procedure of the unit.  Participated in health safety and environment (HSE) workshop organised for plant workers.  Collection of samples of the various products in the unit.  Reading of and interpretation of process flow diagram (PFD) to locate equipment and process of the plant. Centre for Energy Research and Development, Ile-ife (March 2015 – May 2015) Biogas Production Laboratory intern  Collection, measurement and storage of produced gas.  Measurement and documentation of daily process conditions.  Refilling of new feed and disposal of by-products.  Determination and calculation of chemical composition in feed, produced gas and by-products. M&M Oluwaseyi Stores, Ile-ife.( June – December,2013) Sales Representative  Selling of goods to customers, keeping of sales’ daily record.  Restocking of goods as at when due.  Estimating total month profit of the investment. Competence and Skills  Competence in the use of MS Office packages( Word, PowerPoint, Excel, AutoCAD(2D).  Good knowledge of CRM software like Hubspot, Zendesk, Intercom  Vast use of Project management softwares like Asana, Monday.com  Good use of appointment setting apps e.g Calendar, Pick me  Excellent verbal and written communication skills in English language.  Keen attention to detail and deep analytical skills.  Can make good use of internet, social media.  Eager to learn and master new things for better productivity  Good team-player and able to work efficiently under pressure. Certification  Health, Safety and Environment I, II$ III certificate Novelle centre 2018  Human Resource Management (HRM) Certificate IFE Business School 2017 REFEREE: To be provided on request