Modesta Ogbonna

Modesta Ogbonna Administrative/Managerial Executive --Abuja, Nigeria PROFESSIONAL PROFILE Experienced administrative executive with extensive experience serving offices within the public sector with integrity and dedication. Proficient in office management, overseeing essential administrative functions crucial for effective operations. Adept at fostering collaboration across departments and agencies to achieve common goals and uphold the principles of good governance. Eager to contribute expertise to civil service initiatives to improve citizen welfare and community well-being. CORE SKILLS ▪Marketing ▪Communication ▪Administrative Support ▪Conflict Resolution ▪Detail Oriented ▪Time Management ▪Microsoft Office Suite ▪Problem Solving ▪Data Entry ▪Organizational ▪Appointment Scheduliung ▪Email & Phone support ▪ Strategic Planning ▪Team Building and Management ▪Project Management ▪Performance Management ▪Analytical Thinking ▪Negotiation ▪Office Support CAREER SUMMARY Jun. 2017 – Apr. 2024 Administrative Assistant (Secretary of Clerk of NDDC) National Assembly - Abuja Key Responsibilities:  Orchestrated efficient handling of incoming phone calls, directing over 50 inquiries daily and coordinating appointment schedules.  Streamlined communication channels by distributing over 100 weekly emails, memos, letters, faxes, and forms.  Established and maintained an adequate document filing system, managing over 500 files for easy retrieval and confidentiality.  Executed administrative tasks and supported developing and maintaining office procedures, contributing to optimizing office operations. Jan. 2013 – Jan. 2014 Administrative Assistant (Commercial Department) Federal Airport Authority of Nigeria - Rivers State Key Responsibilities:  Managed mail reception and dispatch and responded to 50+ incoming and outgoing correspondences daily, ensuring timely communication flow.  Adhered to organizational policies and confidentiality standards, maintained data integrity, and safeguarded sensitive information.  Operated office machines, including photocopiers and computers, reducing downtime and enhancing productivity by 20%.  Implemented a document storage system that ensured the security of over 500 important documents and streamlined retrieval processes. KEY ACCOMPLISHMENTS  Customer Service Excellence: Delivered exceptional customer service experiences, effectively managing customer complaints and inquiries while maintaining professionalism and defusing tense situations.  Enhanced Data Security and Confidentiality: Successfully enforced policies and confidentiality protocols at the Federal Airport Authority of Nigeria, safeguarding sensitive information and compliance with regulations, significantly reducing the risk of data breaches.  Streamlined Administrative Processes: Implemented efficient administrative procedures as an Administrative Assistant at the National Assembly, resulting in a 30% reduction in processing time for tasks such as appointment scheduling and document filing. EDUCATION AND CERTIFICATIONS 2022 IT Support Skills Digital Witch Academy 2016 H.N.D. Marketing Federal Polytechnic – Nekede, Owerri, Imo State 2012 N.D. Marketing Federal Polytechnic – Nekede, Owerri, Imo State 2012 Certificate in Computer Operation New World Computer Training Centre REFERENCES Available on request