Modest Modufe

MODEST MODUFE Born on April 28 1984, of Cameroonian Nationality Address: MC26 Unit 401 BCDA, Brgy Ususan, Taguig NCR Philippines. Tel: -; Email:- OBJECTIVE: To utilize my Strengths, educational background, professional skills and experience, to grow in my career and to achieve the goals of the Company and its Client. PROFESSIONAL EXPERIENCE: STEFANINI Philippines Inc, June 2015 - Present French Multilingual Service Desk Analyst Sr. Inbound calls/outbound calls. Assisting customers in resolving technical issues, with the goal of hitting the target of 100% Customer Satisfaction, 75% FCR and 100% Quality Accuracy. Documenting users’ concern accurately in the CA ticketing tool. IBM Business Services Inc, November 2014 – June 2015 French Payroll Practitioner, Inputs Payroll related data using the SAP tool Coordinate the timely and accurate distribution of tasks to practitioners, leading to an overall 98% SLA achievement Creation and follow-up of payroll cases via the Advise HR tool. African Business Information Bank (AfricanBIB), CEMAC Head Office Yaoundé, CAMEROON: September 2013 - June 2014 Bilingual IT Technician / Business Development Scout (French/English) Customer Service Representative for French and English leading to the enrollment of more than 1000 companies into the ABIB platform. Troubleshooting and repairs of PCs which led to increase productivity. Installation of Operating systems and other application software and printers. Conception of Business Models leading to the growth of Sole proprietor businesses to Cooperatives. EDUCATION: 2018 First year (Ongoing studies): BSIT, Bachelor of Science in Information Technology, AMA Online University Philippines 2011 – 2013: DQP, Computer Maintenance, CITEC Higher Institute of Information Technology and Management July 2009 / July 2010: Certificate, Accounting and Management, Université Catholique de l’Afrique Centrale. 2000 – 2001: GCE Advanced Level 1994 – 1999: GCE Ordinary Level LANGUAGE SKILLS French and English Speaker STRENGTHS Hardworking and Results Oriented Good logical and analytical ability Good Communication skills and Fast Learner Multitasking Team player and High sense of adaptability VALUES Professionalism Respect for diversity REFERENCES 1. Kouadio Yves – Stefanini Philippines, -. Doumou Christiane , IBM Business Services, Inc - Tel: -. Nga Bibiane – TELUS PH, -. Elise Massudoum, AfricanBIB - Tel: -