Moch Riki Mardiana Al Faruqi

Moch Riki Mardiana A Riki Experience 25 July 2018 – Present IT Network• Staff IT • Global Sevilla International School 18 July 2011 – 25 June 2018 IT Network• Staff IT • PT. Artha Prima Finance 25 February 2000 – 31 August 2022 Costumer Services• Costumer Services• Dreftor BPO (Philippines) Jl. SMPN 6 Kalibaru No.147, Kalibaru, Kec. Cilodong, Depok, 16413 IT Network:  Installing and configuring server and computer system.  - Provide client education for staff using various hardware and software packages.  Control the Help Desk system and assist with troubleshooting hardware, software, and connectivity issues for over 200 users. -  Train new hires on computer systems used by company as well as other IT related tasks.  Respond to emails from company executives regarding urgent issues or questions about products/services.  Accomplish 20+ hardware and software repairs per week.  Configuring mikrotik networking  Installing and configuring VPN server  Configuring CCTV Costumer Services:  Handles all members’ queries/complaints via Live Chat and other company communication tools in the specific language market.  Retain the existing customers by building good rapport and providing customer satisfaction.  Maintain records of all the transactions/complaints that have taken place.  Answer customer inquiries completely and accurately through live chat and emails.  Resolves customer complains accurately.  Provides timely solutions to customer queries.  Identify and assess customers’ needs to achieve satisfaction Education STMIK WIDURI, Jakarta Barat, Indonesia • Bachelor in information technology, 2022 Communication • • • • Negotiation Public Speaking Promoting Confidence Leadership • Inspiring Trust • Motivating • Coordination Key Skills Teamwork: • Collaboration • Influence Support Time Management: • Goal Setting • Scheduling • Auditing Software: • • • • • • • • • • • Microsoft Office Adobe CorelDraw Ads Management-Cloud Document Management System Oracle Mikrotik Ubuntu Linux Server Windows Server Windows