Moaz Mohammed

MOAZ MOHAMMED ÇANKAYA/ANKARA, TURKEY PHONE: - – EMAIL:-OVERVIEW A graduate degree-qualified and skilled English Language Instructor with five years of experience teaching adults. I pride myself on my exemplary customer service skills and my strong business acumen, gained from being an Account Manager for Pearson. I’m a passionate and motivated teacher, now seeking a position that will enable me to further expand my teaching skills and advance my career in the education field. EDUCATION M.A. TEFL – Bilkent University Ankara, Turkey 2016 Thesis: Factors Related to EFL Teachers’ Tablet PC Use in the Classroom Relevant Courses: Second Language Acquisition, Language Testing, Curriculum Development, Materials Development Bachelor of Commerce – Ryerson University Toronto, Canada 2012 Relevant Courses: Organizational Behaviour; Leadership Management; Business Process Design WORK EXPERIENCE Key Account Manager Pearson Jan 2018 – Present Ankara, Turkey • Responsible for educational projects and sales in 49 universities in the Central Anatolian and Black Sea region of Turkey. • Initiated 4 curriculum revamp projects at various universities in the region which include conducting needs analysis with all stakeholders, evaluating and re-determining learning objectives, and ensuring learning materials are in-line with the new objectives. • Supporting 3 testing projects at universities that involve reviewing their placement and proficiency exams and making them more valid, reliable, and easier to conduct/manage. • Assist with arranging adequate professional development trainings which match the individual team units of universities. English Instructor Ankara Yildirim Beyazit University Jan 2016 – Jan 2018 Ankara, Turkey • Instructed classes of up to 25 students from elementary to advanced level and prepare them for their proficiency exam. • Selected as 1 of 4 professional development unit (PDU) member from a group of 65 teachers, responsible for organizing in-house conferences, conducting new employee orientations, reviewing teacher performance, and coordinating special interest groups (SIGs). • Chosen to go and conduct extra conversation lessons for Presidential Office government employees off campus. • Worked with the Testing Office to proofread and record audio for listening parts of the exam. IT Analyst KPMG Dec 2011 – Sep 2012 Toronto, Canada • Responsible monitoring the entire KPMG network (+5000 users) nationwide and ensuring continuous availability of business critical services throughout the network. • Project lead on optimization of emergency response plan and documenting the plan for easy reference. • Conducted emergency response training and tabletop (testing) exercises. • Involved in a full systems development life cycle (SDLC) from user requirements gathering, design specification, implementation and testing of data center projects (SCOM 2007, Cisco Nexus 7000). Support Analyst – InfoSphere Master Data Management IBM May 2011 – Dec 2011 Toronto, Canada • Coordinated technical teams situated in three different continents (NA, AP, EMEA) in providing exceptional technical support service delivery to multi-national corporate clients within established guidelines demonstrating soft skills and technical skills that contributed to client and team satisfaction. • Analyzed existing team processes and developed new team model boosting team productivity by 25% and helping management better identify key performance indicators (KPI) after implementation. • Managed website portals for two products within IBM’s portfolio – InfoSphere Master Data Management and InfoSphere Product Information Management; implementing product name changes and new product releases, while ensuring relevant content is readily available for clients. • Maintained internal employee wiki portal, updating meeting minutes, team skills matrix, and other day to day operational documents for the team. • Researched problem management records and wrote technical documents for the client knowledgebase in accordance with IBM’s publication standards. Business Analyst Intern Riavera Corporation Jan 2011 –Apr 2011 Toronto, Canada • Performed competitive analysis, positioning Riavera’s line of new products against competition, including full analysis of strengths, weaknesses, opportunities and threats (SWOT), product specifications and target market. • Re-engineered current as-is business processes into to-be business processes to meet the organization’s goals through knowledge of best practices using Business Process Modeling (BPM) tools. • Provided a sales force automation system solution after conducting gap and feasibility analysis in order to manage Riavera’s clients more efficiently and increase revenue by 25% over two years. • Gathered user requirements through interviews to refine scope of the new system. • Communicated with different vendors through use of RFPs to determine best fit for the organization. SKILLS Presentation Skills – Able to present ideas clearly and effectively in front of a small or large audience with or without the use of visual aids. Time Management Skills – Able to work well under pressure and meet delivery deadlines. Interpersonal Skills – Able to speak well in public, understand and resolve issues in work-related and non-work related spaces. Team Management Skills – Able to manage and lead a team effectively to reach desired goals. Online Teaching Software – Adobe Connect, Cisco WebEx, Google Hangouts, Skype E-learning & Content Authoring Tools – Moodle, Edmodo, Hot Potatoes, Screencast-O-Matic, CamStudio, Microsoft Movie Maker Web Design & Graphics Tools – Adobe Photoshop, Adobe Illustrator, GIMP Microsoft Office Suite – Word, Excel, PowerPoint Languages Known – English (Native), Turkish (Fluent), Arabic (Basic) HOBBIES Woodworking, photography, sports, learning new skills. REFERENCES Available upon request.