MOAMMAR Y. SARMIENTO
- ยท-Tamontaka Mother Barangay , Cotabato City, 9600
VIRTUAL ASSISTANT
A highly motivated and hard-working virtual assistant. Eager to join your good company as a virtual
assistant to help establish quick and long-lasting relationships with clients and assist in developing and
implementing marketing materials.
KEY COMPETENCIES
Good English Written and Oral
communication skills
Operation Management
Detail Oriented
Proficient with Microsoft Office
Graphic Designer
Computer Savvy
Customer Service Associate
Email and Phone Handling
PROFESSIONAL EXPERIENCE
Customer Service Associate
Philippine Airlines | April 18, 2016- June 01, 2016
Ticketing Reservation
-Radio Announcing
-Provide customers with product and service information
-Attending Guest inquiries, complaints, and all other concerns about their flight.
-Listing incoming and outgoing baggage, parcels, and other stuff.
Customer Support
ESL Private Tutoring Services 2022- May 2023
-Handled and resolved all inquiries received from the clients and students.
-Ensured proper documentation of all the lesson to be discussed by the teacher to the students.
Ensured that all the inquiries or any urgent information needed by the teachers and students are resolved
Appointment setter/Chat Support
OPAL MANAGEMENT 2023- July 2023
-Outsourced prospect clients related to company business
-Sent and respond to the Customer's queries regarding the companies business thru email.
Certificate of Completion
Graphic Design with Canva Course | July 6, 2023
-An online course offered by Kurso.ph which equips students to create foundational brand creatives and
other design pubmats
EDUCATION
BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
STI COLLEGE COTABATO | GRADUATED YEAR 2018
Graduate Diploma in Tourism Management
