Mmusi Phuti

Mmusi Phuti Rosebank, Cape Town, South Africa-- linkedin.com/in/mmusi-phuti-2589b0140 Professional Summary Skilled L2 IT Support Engineer with 5+ years of experience in multi-platform environments delivering Tier 2 support, systems administration, cloud services, and end-user training. Strong background in Active Directory, Office 365, Windows/Linux, cloud platforms (AWS, Azure), and virtualization. Proven ability to resolve complex technical issues, reduce downtime, and support infrastructure growth in fast-paced IT environments. Technical Skills • Systems: Windows Server, Linux (RHEL, CentOS, Debian), macOS • Support Tools: SCCM, ServiceNow, Jira, Remote Desktop, TeamViewer • Cloud Platforms: AWS, Microsoft Azure, Office 365 • Virtualization: VMware, Hyper-V, KVM • Networking: DNS, DHCP, TCP/IP, VLANs, PFsense, Mikrotik, Fortigate • Security: AD Security Groups, MFA, Patching, Fail2ban, SELinux • Scripting: PowerShell, Bash • Monitoring: Zabbix, Prometheus, Splunk • DevOps Tools: Ansible, Docker, Kubernetes Professional Experience IT Support Technician A/V – Wisa Services (Amazon), Cape Town, South Africa | May 2023 – Present • Provided Tier 1 to Tier 3 support for endpoint devices, applications, and AV conferencing systems. • Installed and maintained Zoom Rooms, AV panels, HDMI switchers, and conference room equipment. • Managed Active Directory objects including user accounts, group policies, and access control. • Administered Office 365 services (Exchange, SharePoint, Teams) and supported email/calendar sync. • Configured and monitored AWS and Azure environments for performance and cost efficiency. • Conducted regular patching, system health checks, and security audits to prevent outages. • Mentored junior IT staff and contributed to internal knowledge base documentation. • Collaborated with global teams to roll out new hardware/software and streamline onboarding. L2 DSS Engineer – Reckitt Benckiser, Johannesburg, South Africa | Jan 2022 – Apr 2023 • Delivered 1st and 2nd line support across Windows 10/11, mobile devices, and Office 365 suite. • Performed device imaging, deployments, and configuration using SCCM and Intune Autopilot. • Resolved Active Directory and Exchange-related issues including password resets and mailbox errors. • Provided remote support using TeamViewer and RDP, ensuring SLA compliance. • Troubleshot LAN/WAN connectivity issues and VPN access problems for remote staff. • Participated in IT projects like hardware refreshes, application rollouts, and software upgrades. • Maintained asset registers and managed IT inventory life cycles. • Documented incidents and resolutions in ServiceNow for knowledge management. Systems Administrator – Municipality of Gwanda, Gwanda, Zimbabwe | Jan 2017 – Dec 2021 • Managed Linux and Windows servers, storage, backups (BackupPC, NAS, SAN), and network hardware. • Configured firewalls (PFsense, Fortigate, Mikrotik) and maintained VPN, DNS, DHCP services. • Deployed and managed virtual machines using VMware, Hyper-V, and KVM (QEMU/Libvirt). • Implemented security measures including SELinux, iptables, fail2ban, and patch management. • Led server migrations, kernel tuning, and system hardening initiatives. • Maintained LDAP, Kerberos, and Forefront Identity Manager for centralized authentication. • Developed Bash and PowerShell scripts to automate administrative tasks and backups. • Supported users with Level 2/3 technical issues and escalated vendor-specific cases. Key Projects & Achievements • Cloud Migration: Reduced costs by 25% by leading AWS migration project. • Automation: Saved 15+ hours/week through PowerShell-based task automation. • System Upgrade: Upgraded 200+ devices improving performance by 30%. • Network Optimization: Improved throughput and uptime by reconfiguring switches and firewalls. • Cybersecurity: Reduced risk with updated antivirus, firewall policies, and security awareness training. Education Advanced Diploma in Professional Computing & IT – Bulawayo Polytechnic -) Languages English, isiZulu, Setswana, IsiNdebele References Municipality of Gwanda Snr Systems administrator Memory Ndlovu E-mail:-Phone: - Reckitt Benckiser Team Lead L2 DSS Engineer Nyasha - Freelance Siyanai Zhou : - Mudassir Ali: - Thando Mpofu: - Wisa Services Administration Department Office- Josh Dixon - Leah Hickey --