MMESOMA VICTORIA OKOYE
PROFESSIONAL SUMMARY
CONTACT
Phone
-
Address
Lagos, Nigeria.
Mmesoma is a certified, detail-oriented Virtual Assistant and Customer Support
Specialist with a strong background in administrative management, customer
service, and appointment setting. With experience spanning multiple industries,
she excels in streamlining workflows, optimizing customer interactions, and
managing digital tools for efficiency. Also, she is experienced in handling lead
generation and social media engagement and is committed to delivering highquality support that enhances business operations and client satisfaction.
KEY ACHIEVEMENTS
Resolved 95% of customer inquiries on first contact at SteadyReach
through live chat, email, and CRM platforms.
Increased scheduling efficiency by successfully managing multiple client
calendars with zero conflicts.
Enhanced client workflow organization, reducing administrative delays by
87% through proactive email and appointment management.
Email
mokoye389
@gmail.com
LinkedIn
View profile
PROFESSIONAL CERTIFICATIONS
In-Demand IT Support Skills - Digital Witch IT Support Community (2024)
Professional Foundations Course - ALX Africa (2024)
Virtual Assistance - ALX Africa (2022)
WORK EXPERIENCE
afriment
(virtual Assistant / customer
support specialist)
Jan 2025 – Present
Managed administrative tasks, including event planning, market research,
and travel arrangements, ensuring seamless business operations.
Provided customer support by responding to client complaints, inquiries,
and refund requests, maintaining a high level of customer satisfaction.
Handled general correspondence, ensuring timely and professional
communication with clients.
Designed and created a newsletter to promote a product, enhancing
customer engagement and brand awareness.
AspirePoint LTD.
(Administrative Assistant)
REFERENCES
Available on demand.
Jan 2024 – Dec 2024
Managed multiple clients’ calendars, ensuring 100% conflict-free
scheduling.
Optimized operations using Trello, Asana, and Google Suite, improving
workflow efficiency by 30%.
Handled sensitive data with discretion, ensuring compliance with
confidentiality standards.
O-
SteadyReach
(C
S
R
)
Resolved
of customer in uiries on first contact, handling live chat,
email, and CRM support.
Managed customer complaints and escalations, ensuring prompt
resolutions and high satisfaction.
Utilized HubSpot and Zendesk to track and coordinate customer re uests.
ct
ustomer
upport
– July
3
epresentative
95%
q
q
S 20 D 2020
LeafLine Enter rise
(P
A
)
Managed daily administrative tasks, including email correspondence,
scheduling, and workflow coordination.
Organized inboxes, prioritized urgent client communications, and flagged
critical messages.
ep
p
ersonal
19 –
ec
ssistant
KEY STRENGTHS & ABILITIES
Skilled in scheduling and coordinating appointments, meetings, and
events to optimize time management and prevent conflicts.
Proficient in organizing and prioritizing high volumes of emails to ensure
timely responses and efficient communication.
Experienced with CRM platforms such as HubSpot and Zendesk to manage
client interactions and data effectively.
Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google
Workspace (Docs, Sheets, Slides) for document creation, data analysis, and
presentations.
Accurate and efficient in entering, updating, and maintaining data across
various systems, ensuring data integrity and accessibility.
Expert at utilizing tools like Trello and Asana to manage tasks, track
progress, and collaborate with team members.
Excellent verbal and written communication skills, facilitating clear and
effective interactions with clients and team members.
Strong ability to prioritize tasks and manage time efficiently to meet
deadlines and support organizational ob ectives.
j
Demonstrated aptitude for identifying issues, analyzing situations, and
implementing effective solutions to overcome challenges.
Committed to delivering exceptional customer support, enhancing client
satisfaction, and fostering long term relationships.
-
ACADEMIC QUALIFICATIONS
bachelor of science (education) in biology
education
University of Nigeria, Nsukka, Enugu
2020
