Mmesoma Joyce

OBI MMESOMA JOYCE-| Lagos State Nigeria. | - https://www.linkedin.com/in/mmesomaPROFESSIONAL SUMMARY Dedicated Virtual Assistant with over 2 years of experience in administrative support, lead generation, customer relationship management, data entry, cold calling, and project coordination. Adept at lead generation through targeted research and outreach, resulting in increased client acquisition and revenue growth. Skilled in maintaining CRM databases to nurture client relationships, driving client satisfaction and retention. Adept at seamlessly managing diverse tasks with precision and efficiency to enhance operational effectiveness. Known for exemplary communication skills, strong problem-solving acumen, and a proactive approach to delivering outstanding virtual assistance. Known for a proactive and client-focused approach, consistently exceeding expectations in delivering virtual support. Committed to maintaining confidentiality and discretion while handling sensitive information. Seeking opportunities to leverage my diverse skill set and unwavering dedication to enhance your operational efficiency and contribute to your business success. CORE COMPETENCIES • Data Entry • Sales and Marketing Automation • Calendar Management • Effective Planning • Project Management • Cold Calling • Lead Generation • Business Optimization • Email Marketing • Administrative Support • List Building • File Confidentiality • CRM Software • Email Management • Strategic Communication TECHNICAL TOOLS • Google Suite • Zoho CRM • Notion • Zapier • Trello • Contact Out • Buffer • ClickUp • Canva • GoHighLevel • Team Viewer • Hubspot • Calendly • Slack PROFESSIONAL EXPERIENCE Cold Calling – Aluna Marketing Oct 2023 – Nov 2023 • Conducted over 400 daily cold calls to medical practices, effectively presenting Aluna Marketing's three-step marketing system. • Successfully engaged with leads, securing referrals to decision-makers in charge of marketing within medical practices. • Collaborated with decision-makers, emphasizing Aluna Marketing's unique selling propositions and securing appointments for further discussions. • Utilized a comprehensive follow-up system to enhance show-up rates, showcasing strong organizational and communication skills. General Virtual Assistant – Hiremote Africa Aug 2023 – Sept 2023 • Executed email marketing campaigns, including personalized outreach, follow-ups, and drip sequences, resulting in a 20% increase in response rates and lead conversions. • Skillfully conducted lead qualification by assessing prospect fit and interest, ensuring that only high-quality leads were passed to the sales team, improving conversion rates by 15%. • Coordinated and executed marketing strategies, including social media management, email marketing, and lead generation, resulting in a 20% increase in brand awareness. • Generated custom reports and dashboards to track key performance metrics, providing valuable insights for decision-makers and contributing to data-driven sales and marketing strategies. Virtual Administrative Assistant Sept 2022 – April 2023 • Conducted data entry tasks, including the preparation of lead lists, meeting minutes, and payroll information, prioritizing accuracy and maintaining confidentiality. • performed extensive research on products, industry trends, and best practices, providing valuable insights to support clients' decision-making processes. • Efficiently handled information for marketing and sales campaigns using CRM systems, improving workflows and increasing customer interaction. • Successfully handled various administrative tasks, such as creating statements, and invoices, and tracking payments, ensuring the accuracy and currency of financial records. • Prepared detailed reports on research findings and data trends for clients, allowing for comparative analysis and assisting in informed decision-making. Virtual Assistant – KingzFashion House Dec 2021 – Aug 2022 • Organized and maintained company data, managed internal communications and monitored project progress to ensure seamless operations. • Efficiently coordinated team calendars and schedules, mitigating scheduling conflicts and ensuring clients were well-prepared for meetings. • Facilitated travel arrangements for customers' business visits by booking hotels, renting automobiles, and designing itineraries, resulting in smooth travel experiences. • Effectively managed incoming and outgoing calls and emails, providing prompt responses and organizing inboxes according to client preferences. • Conducted informational inquiries and scheduled appointments on behalf of clients, enhancing their efficiency and time management. • Prepared extensive reports on study findings and data patterns, allowing for comparison analysis to help customers' informed decision-making. EDUCATION • Federal college of Education Asaba delta state CERTIFICATION • Email Marketing – HubSpot 2023 • Fundamental of Short-Term Rental, Property Search, Property management/ Cohosting and Lead generation – Digital Hospitality Hub 2023 • How to manage Airbnb remotely - Udemy 2023 • General Virtual Assistance – HiremoteAfrica